Moving Forward After Hurricane Ida

It has been over 2 weeks since Hurricane Ida officially made landfall along the coast of Louisiana. While many are finding their way back into more standard routines, others within the Shell family are still assessing and navigating the impacts of this storm. The following information is intended to outline how all employees can remain engaged and supported over the coming weeks ahead.

Hurricane Related Support Offerings & Key Dates

Below you will find a list of key support offerings made available in response to Hurricane Ida. Please be sure to submit any requests by the dates listed below. 

The Emergency Response Hotline (1-877-407-4355 or 1-866-745-5489) Option #4 will remain active this week Monday (September 13) through Wednesday (September 15) from 10am – 2pm CST. Any queries or questions after can be routed to the Crisis Support Team via email to

Available crisis support offerings

1. Temporary Living Supplement: All claims must be submitted by end of day Monday, September 20, 2021.

Shell is offering a lump sum of $2,000 for expenses associated with housing, food, transportation and/or other reasonable day-to-day living necessities for employees who have been displaced from their primary personal residence located in a FEMA declared natural disaster area.

Please complete the Temporary Living Supplement Claim Form to apply for this offering. Once your eligibility is verified, your claim will be submitted to HR Operations to be processed on your behalf in an off-cycle payment 5-7 business days after submission. If there are any questions regarding your claim, a HR Crisis Support Volunteer may contact you via the phone number or email provided.

2. Home Remediation Services: All claims must be submitted by end of day Monday, September 20, 2021.

Shell has activated company-provided Home Remediation Services for employees whose primary residences were impacted by this storm and are within a FEMA declared natural disaster area. This service is focused on home damages such as minor repairs for roofs, windows, doors and interior habitable living areas as noted below. If you need remediation support, you can contact our partner, Witt O’Brien’s, directly at 713-345-6235 to inquire about availability and services. Please note the company-funded Home Remediation Services only include the services listed below and is subject to limitations.

  • Minor Exterior Damage Repair - Contractors will provide limited exterior damage repair such as plywood for minor fence, window, and door damage for security purposes.
  • Drywall/Sheetrock Removal - Contractors will remove wet drywall/sheetrock and place debris on the curb for removal. This will also include removal of wet baseboards, trim, doors and door frames. Ensure all safety hazards are removed (e.g. screws and nails).
  • Flooring Removal - Contractors will remove wet/damaged flooring and place debris on the curb for removal. Save 12’x12’ samples for insurance purposes as needed.
  • General Home Interior Debris Removal - Contractors will remove other debris (wet furniture, clothing, etc.) and place on the curb for removal if approved by city of operation, otherwise may need to be hauled off by employees. Employees may need to document samples or pictures of debris content for insurance reimbursement.
  • Hazard Removal only – Contractor will remove trees and other obstructions that may pose a hazard to activities or water intrusion to the residence in coordination with Shell Stabilization program managers.
  • Roof Stabilization – Contractor will install tarp covering and minor repairs for roof ongoing water intrusion over living spaces/quarters.

We’d like to remind employees that there are other avenues for home remediation support (outside of Shell’s services) which may include your insurer, Operation Blue Roof, and other local community offerings (i.e. local church/community centers, city services, etc.).

With this event, we continue to see the importance of ensuring your contact information is up to date in both our Workday via HR Online and in the Shell Notification System (SNS). We ask that if you’ve not done so recently, please ensure both are updated as that helps our efforts to ensure the safety and well-being of our employees, as well as how to provide support to employees in crises like these. 

Employee Assistance Program & Back Up Care Reminders

The Employee Assistance Program remains a valuable resource for employees needing additional support during these challenging times. As a reminder, the Employee Assistance Program (EAP) through Beach Health Options is available to Shell employees and their household family members 24 hours a day, 7 days a week at (800) 543-8114 or online at An EAP informational brochure is available here.

We’d like to remind employees of our Back-Up Care for Children and Elders offered through Bright Horizons. Through this voluntary benefit, employees have access to experienced back-up care specialists 24 hours a day, 7 days a week either through center-based or in-home care. Employees are eligible for up to 80 hours of subsidized care annually. For more detailed information on Back-Up Care including eligibility and process for registering, click here.

Employee Help Site

Shell wants to ensure you are safe during an emergency. Be sure to review the items in the Emergency Preparedness Kit and take action to update your personal contact information in the Shell Notification System (SNS) below.

Visit the Employee Help Site