Welcome to Shell Solutions Center
Visit the Shell Help Center for expert support and answers to FAQs about Shell products, services, and the Shell App. Get reliable help, fast.
Shell Fuel Rewards® Linking Cards & Account
What is Link & Save™ and how do I link my debit/credit card to my Shell Fuel Rewards®?
What is Link & Save™ and how do I link my debit/credit card to my Shell Fuel Rewards®?
Link & Save™ lets customers redeem rewards with their linked payment cards all in one swipe – fewer prompts, no Shell Fuel Rewards® card and alt ID required.
You can link Mastercard®, Visa® and American Express® payment cards to your account and earn Shell Fuel Rewards® savings with participating restaurants. Offer valid with linked:
- Mastercard® credit, signature debit and signature prepaid cards,
- Visa® credit and signature debit cards, and/or
- American Express® credit and prepaid cards.
To link your debit/credit card to your Shell Fuel Rewards® account, please follow the steps:
- Go to https://www.fuelrewards.com/
- Log in to your Fuel Rewards® account
- Go to the "Manage Cards" page
- Enter your debit/credit card details and enable Link & Save™
- When you fill up at a participating Shell station, skip the prompts at the pump and swipe your linked debit/credit card and your rewards will be automatically applied.
If you’d like to learn more or need assistance with your Shell Fuel Rewards® account, you can contact the Fuel Rewards® Helpdesk:
- Phone: 1‑888‑603‑0473
- Email: support@fuelrewards.com
- Available daily from 7:00 AM to 10:00 PM CT.
Temporary Advisory: Shell App & Shell® Fuel Rewards® Updates
Shell is enhancing its mobile experience by bringing Shell® Fuel Rewards® features into one convenient app. The Shell App will serve as the primary platform to view, earn, and redeem savings in one place.
Existing members should log into the Shell App using their current Shell® Fuel Rewards® credentials, and their rewards and balances will transfer automatically to the Shell App account.
Learn more about these updates by visiting the Shell App Migration FAQs.
Why should I link credit/debit or loyalty cards to my account?
Why should I link credit/debit or loyalty cards to my account?
To be rewarded for eligible purchases made with the card linked to your Shell Fuel Rewards® account. Additionally, by linking a credit/debit card, you save time and make filling up even easier as you do not need to enter your Alt ID/swipe your Fuel Rewards® card AND swipe a credit/debit card.
If you’d like to learn more or need assistance with your Shell Fuel Rewards® account, you can contact the Fuel Rewards® Helpdesk:
- Phone: 1‑888‑603‑0473
- Email: support@fuelrewards.com
- Available daily from 7:00 AM to 10:00 PM CT.
Temporary Advisory: Shell App & Shell® Fuel Rewards® Updates
Shell is enhancing its mobile experience by bringing Shell® Fuel Rewards® features into one convenient app. The Shell App will serve as the primary platform to view, earn, and redeem savings in one place.
Existing members should log into the Shell App using their current Shell® Fuel Rewards® credentials, and their rewards and balances will transfer automatically to the Shell App account.
Learn more about these updates by visiting the Shell App Migration FAQs.
How do I link my Grocery loyalty account?
How do I link my Grocery loyalty account?
For Stop & Shop shoppers, you must link your Shell Fuel Rewards® account through your Stop & Shop online account.
For Giant Food shoppers, you must link your Shell Fuel Rewards® account through your Giant online account.
For Save Mart shoppers, you must link your Shell Fuel Rewards® account through your Save Mart online account.
You may link your Hy-Vee account and on the Manage Loyalty Cards page. Scroll to the bottom of the Loyalty Cards and Accounts section and click "Link Card or Account."
Temporary Advisory: Shell App & Shell® Fuel Rewards® Updates
Shell is enhancing its mobile experience by bringing Shell® Fuel Rewards® features into one convenient app. The Shell App will serve as the primary platform to view, earn, and redeem savings in one place.
Existing members should log into the Shell App using their current Shell® Fuel Rewards® credentials, and their rewards and balances will transfer automatically to the Shell App account.
Learn more about these updates by visiting the Shell App Migration FAQs.
Other Loyalty & Shell Fuel Rewards® sections
Contact Support
Service Stations and Loyalty
Service Stations and Loyalty
Fuel Rewards®, Loyalty, and Promotions
Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time
Shell App and Service Station Support
You can reach the Shell Solutions Center through:
- Chat: Our Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
- Feedback Form: Submit your questions or feedback using our online form.
- Phone: 1‑888‑GO‑SHELL
Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)
Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.
Shell Recharge
Shell Recharge
Phone: 1-888-895-0027
Our lines are open 24 hours a day, seven days a week (24/7)
Email: evhelp@shellrecharge.com
Shell Energy
Shell Energy
Phone: 1-833-743-5546
Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.
Email: HappytoHelp@ShellEnergy.com
Shell Lubricants
Shell Lubricants
Phone: 1-877-536-6324
Email: consumerorders-us@shell.com
Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.
Open a Shell Station or Start a Fuel Business!
Open a Shell Station or Start a Fuel Business!
Interested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this link.
Human Resource Inquiries
Human Resource Inquiries
In case you need to verify the employment of an active US employee, please contact The Work Number at:
- Website: www.theworknumber.com
- Phone number: 1 (800) 367-5690
If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:
- Phone number: +1 800 30 SHELL (1-800-307-4355)
- Website: www.netbenefits.com
For other HR related assistance, please contact at: