Help and support

Fuel Rewards®, Loyalty, and Promotions

Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time

Shell App and Service Station Support
You can reach the Shell Solutions Center through:

• Live Chat: Click the Live Chat link on the page and then tap the Help button.
• Feedback Form
  : Submit your questions or feedback using our online form.
• Phone: 1‑888‑GO‑SHELL

Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)

Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.

Phone: 1-888-895-0027

Our lines are open 24 hours a day, seven days a week (24/7)

Email: evhelp@shellrecharge.com

Phone: +1 833-743-5528

Our lines are open Mondays through Fridays, from 8:00 AM – 5:00 PM CDT.

Email: Atyourservice@shellenergy.com

Phone: 1-877-536-6324

Email: consumerorders-us@shell.com

Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.

In case you need to verify the employment of an active US employee, please contact The Work Number at:

• Website: www.theworknumber.com
• Phone number: 1 (800) 367-5690

If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:

• Phone number: +1 800 30 SHELL (1-800-307-4355)
• Website: www.netbenefits.com

For other HR related assistance, please contact at:

• Contact HR | Shell Global