Help and support

Welcome to our help and support page.
To direct you to the assistance you need, please choose one of the options below.

Shell forecourts & facilities, Shell App, Loyalty Rewards, and Credit Cards.

For all enquiries related to Shell Recharge, our EV charging service.

For all enquiries related to Shell Energy, our home energy provider.

For all enquiries related to Shell Lubricants and Jiffy Lube.

Contact Support

for immediate assistance.

Please use our Feedback Form

for any Inquiries or feedback.

Use our Station Locator to find the nearest Shell station.

Phone: 1-888-Go-Shell

Our lines are open Monday through Friday from 8:00 AM – 5:00 PM CST excluding public holidays.

Fuel Rewards^® Helpdesk P: 1-888-603-0473 and E: support@fuelrewards.com

Phone: 1-888-895-0027

Our lines are open 24 hours a day, seven days a week (24/7)

Phone: 1-833-743-5546

Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.

Phone: 1-877-536-6324

Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.