Welcome to Shell Solutions Center
Visit the Shell Help Center for expert support and answers to FAQs about Shell products, services, and the Shell App. Get reliable help, fast.
Other Grocer Rewards
I used my Grocer rewards points at the pump but didn’t get the discount. The points were still deducted
I used my Grocer rewards points at the pump but didn’t get the discount. The points were still deducted
Please contact your respective grocer rewards:
For the Grocers under the Kroger Family of Stores (Dillons, Fred Meyer, Fry’s, Jay C, King Soopers, City Market, Kroger, Pay Less, QFC, Ralphs, Food4Less, Smith’s) please contact 1-800-Krogers or 1-800-576-4377.
Stop and Shop: 1-877-366-2668
Giant: 1-888-469-4426
Hy-Vee: 1-800-232-2580
Homeland: 1-888-603-0473
Other Loyalty & Shell Fuel Rewards® sections
Contact Support
Service Stations and Loyalty
Service Stations and Loyalty
Fuel Rewards®, Loyalty, and Promotions
Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time
Shell App and Service Station Support
You can reach the Shell Solutions Center through:
- To chat with the Shell Solutions Center team, please tap the Help button.
- Feedback Form: Submit your questions or feedback using our online form.
- Phone: 1‑888‑GO‑SHELL
Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)
Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.
Shell Recharge
Shell Recharge
Phone: 1-888-895-0027
Our lines are open 24 hours a day, seven days a week (24/7)
Email: evhelp@shellrecharge.com
Shell Energy
Shell Energy
Phone: 1-833-743-5546
Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.
Email: HappytoHelp@ShellEnergy.com
Shell Lubricants
Shell Lubricants
Phone: 1-877-536-6324
Email: consumerorders-us@shell.com
Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.
Open a Shell Station or Start a Fuel Business!
Open a Shell Station or Start a Fuel Business!
Interested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this link.
Human Resource Inquiries
Human Resource Inquiries
In case you need to verify the employment of an active US employee, please contact The Work Number at:
- Website: www.theworknumber.com
- Phone number: 1 (800) 367-5690
If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:
- Phone number: +1 800 30 SHELL (1-800-307-4355)
- Website: www.netbenefits.com
For other HR related assistance, please contact at: