Welcome to Shell Solutions Center

Fuel Rewards®, Loyalty, and Promotions

Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time

Shell App and Service Station Support
You can reach the Shell Solutions Center through:

• To chat with the Shell Solutions Center team, please tap the Help button.
• Feedback Form
  : Submit your questions or feedback using our online form.
• Phone: 1‑888‑GO‑SHELL

Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)

Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.

Phone: 1-888-895-0027

Our lines are open 24 hours a day, seven days a week (24/7)

Email: evhelp@shellrecharge.com

Phone: 1-833-743-5546

Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.

Email: HappytoHelp@ShellEnergy.com

Consumer (Direct Customer)

Phone: 1-877-536-6324

Email: consumerorders-us@shell.com

Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays

JiffyLube

1-833-468-6487

Jiffylubeorders-us@shell.com

Retail Lubes

1-877-536-8029

retaillubesorders-us@shell.com

Technical Help Desk

1-800-237-8645

ShellTechnical-us@shell.com

Global Key Account

1-877-350-7030

Customercare-us@shell.com

Distributor

1-877-536-8073

Distributororders-us@shell.com

Transport & Industry (Direct Customers)

1-800-332-6457

transportorders-us@shell.com

industryorders-us@shell.com

In case you need to verify the employment of an active US employee, please contact The Work Number at:

• Website: www.theworknumber.com
• Phone number: 1 (800) 367-5690

If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:

• Phone number: +1 800 30 SHELL (1-800-307-4355)
• Website: www.netbenefits.com

For other HR related assistance, please contact at:

• Contact HR | Shell Global