Adding a Personal Touch to Your Polymer Supply

Shell Polymers wants to empower converters, not just sell them resin. We’re invested in the customer; not the transaction. To that end, everyone gets a personal, professional experience in obtaining their polymer supply, from start to finish. Our people, processes, and principles are all aligned to deliver this goal. Here’s how:

We See Value in Building Relationships

We took customer input seriously before we even built our plant by spending 1,000 hours in the field listening to converters. We learned about their needs and concerns and used those ideas to drive our actions.

For instance, we built our new Monaca, Pennsylvania polyethylene plant and selected our state-of-the-art equipment based on what is used in the industry today. And we also developed our grade slate of LLDPE Resin (linear low-density polyethylene) and HDPE Resin (high-density polyethylene) based on customer recommendations regarding their polymer supply needs.

We don’t just listen to our customers; we engage them and work to understand their wants and needs continually.

Our People Keep Your Polymer Supply Moving

Our customers can expect in-depth and personalized support from those who work with converters, handle their resin, and support our network. Our team includes:

• Customer Relationship Coordinators, who offer one-on-one attention and help monitor your orders to make you aware and be able to fix problems early on.;
• Polymer Pioneers and Pros, who are industry leaders with knowledge and insights to guide converters. They’ll help converters conceive, trial, and troubleshoot new products;
• Operators and polymer scientists who are diligent in ensuring resin consistency and capability;
• The greater Shell network, with world-class talent and expertise in a wide array of disciplines.

Shell Polymers Can Help Lift All Converters

We believe all converters can have big ideas worthy of collaboration. To that end, we provide a “welcome home’ mentality by being fair and open to all customers. We are open to ideas no matter the size of the converter.

Those are just some of the ways Shell Polymers will Break the Mold and be a strategic polymer supply option that doesn’t just provide resin but also offers solutions that empower your business.

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