Have more questions?
View more FAQ's in Shell Trading's website:
What is an Authorization Document?
An Authorization Document is a document confirming ownership information in a particular property/unit and authorizing distribution of funds according to that information. The Authorization Document does NOT represent a sale of your property or any changes to your lease.
When you sign and return the Authorization Document, you confirm that you agree with the information disclosed in the document. If you have any questions regarding the content of your Authorization Document, please contact STUSCO Owner Relations.
How can I request a new Authorization Document?
In order to request a copy of a new Authorization Document, contact STUSCO Owner Relations via
one of the following:
Call us at 1-800-992-8470
Submit a written request via e-mail to firstname.lastname@example.org
Fax to 281-667-3522
Provide us with the name, owner number, specific lease(s), and how you would like to receive the new Authorization Document.
Ownership Information and Changes/Transfer
What is an Owner Number?
You have been assigned a unique six-digit owner number for your account. Please include your owner number in all communications with Shell Trading (US) Company (STUSCO), including in all voicemail messages and in the subject line of any email correspondence.
How do I notify Shell Trading of my change of address?
- Complete a Change of Address form (link to be added) located in the forms section. Fill it out completely and have all persons listed on the account sign and date.
- Submit a signed letter via mail, email or fax with the following information:
Social Security Number or Tax ID Number
Fax to (281)-667-3522 or mail to our Houston address listed on the COA form, Attn: Owner Relations. For additional questions, please call 800-992-8470.
What documentation is required for a name change?
Provide Lease Administration with the appropriate documents as listed below by emailing email@example.com or calling 1-800-992-8470, Fax 281-667-3522.
Copy of marriage certificate
Divorce decree reinstating maiden name
Other documents affecting a name change
Certificate of Name Change with verification of Tax ID to be used
Certificate of Merger with verification of Tax ID to be used
What do I need to change ownership?
The types of documents that can change ownership on a real property account include (but are not limited to): a deed, title, a court order or a death certificate. In some cases, there may be a need to file more than one type of document to complete the process. The documents must be recorded in the county where the minerals are located.
If you have any questions about the preparation or filing of a document, you may want to consult with an attorney, real estate professional or title company.
What do I need to do if the owner is now deceased?
The requirements of ownership transfer due to death vary by state and are dependent on whether or not the deceased had a Last Will and Testament. You may want to contact an attorney to advise you how to proceed.
What information is needed when there is a change in Trustee?
Provide Owner Relations with a copy of the applicable portion of the Trust document that identifies the successor Trustee, the duties and the powers of the Trustee, and the circumstances leading to the replacement of the Trustee. Complete and submit a Change of Address form if needed.
What happens when the owner having a life estate dies?
Interest is transferred to the remaindermen. The death certificate and a copy of the deed noting the life estate should be submitted to Land Administration. The remaindermen addresses and tax identification number(s) are required as well.
I sent my transfer documentation in. How long will it take to hear back?
The amount of time that it takes to complete a transfer depends on the complexity of the issue. Contact owner relations for further information.
How do I add someone to my account?
Provide STUSCO owner relations with a copy of the conveyance document establishing joint tenancy/ownership that has been recorded in the county and state where the minerals reside.
When are royalty checks issued?
Checks are issued and mailed on or about the 20th and/or the last day of each month. If either of these days falls on the weekend or holiday, STUSCO will strive to issue checks on the preceding business day. Direct deposits are generally made within 2 business days after the royalty checks are issued. Oil revenue is normally paid within 30-60 days following the sales month.
What is minimum payment amount?
An owner must accumulate a minimum balance in their account of $100 in order for a check to be issued. The owner can submit a written request to be paid monthly for accumulations below $100. Note that we have a Minimum Release each year in September to all accounts that have a balance of at least $5.
Why does my monthly payment amount vary?
Many factors may cause your payment to vary, including but not limited to market conditions, suspended payments, adjustments (including any overpayments or underpayments), fluctuating commodity prices, regulatory or contractual changes, production volumes, seasonal conditions and routine maintenance or operating issues which may affect the volumes produced from a well during a given time period.
Why does my payment differ from others in my family?
This can occur because ownership between family members may not be equal. Family members may be on a different payment schedule. This may occur because one party has not provided STUSCO with required information (i.e. missing tax information) or some family members may own interest in other properties in addition to those commonly owned. Other factors possibly causing variances between family member check amounts may be related to stale dated checks, returned checks and/or address changes.
What should I do if I do not receive my revenue check?
Due to potential postal delays, a revenue check may arrive a few days late on occasion. If you have not received a check by the 10th business day following the date of the check, please contact Lease Owner Relations. You may also sign up for Direct Deposit (EFT) to eliminate these kinds of delays.
Can a check 180 days or older be cashed?
Uncashed checks will be invalid after 180 days of issuance. Please contact Lease Owner Relations to have a new check issued.
What should I do if I have questions regarding my check detail?
Please contact Lease Owner Relations via phone or e-mail.
When are royalty payments suspended?
Royalty payments may be suspended (or held in suspense) until certain conditions are satisfied. Generally, royalty payments may be suspended for several reasons, including but not limited to the following:
- Missing Tax ID
- Insufficient address
- Assignment of Interest
- Notice of death
- Decimal disputes
- Operator Requests
Also, please note that revenue checks are issued only when the revenue amount due exceeds $100. Please see “What is minimum pay amount?” (link this) for more information on minimum release payments.
What options are available for receiving payment and payment details?
Direct Deposit/ACH (Automatic Clearing House)
Here is the link to the Lease Owner Relations website to obtain the ACH form & Wire Transfer instructions:
Shell Trading (US) Company- Lease Administration
*If you elect to receive Direct Deposit or Wire Transfer payments, then your revenue payment detail will no longer be mailed to you.
*Note that you will receive email notification when web-based detail is available.
How do I read my check stub?
An explanation of the payment page can be viewed by clicking the "How to read your Check Stub" link on the Owner Relations Page under Resources/Check Stubs.
What should I do if my check is lost, stolen or becomes stale-dated?
Please first confirm a check was issued by doing the following:
Login to your Owner Relations online account in Oildex
Select the Report tab
Select check date or production date
Select one or all properties
Select the property(s) YTD total
Select check date
If after reviewing you find an issue with the check detail, please contact Lease Owner Relations.
How do I get my year-to-date (YTD) details?
Log in to your Owner Relations online account in Oildex
Select the “Report” tab
Select check date
Can I have my Check Stub sent via email to multiple email addresses?
No. The system will only allow one email address. The person that receives the payment detail can then forward the email to others as needed.
Tax and Levy Information
When are 1099 Misc. Tax Forms mailed out?
Your 1099 Miscellaneous Tax forms will be mailed no later than Jan. 31. If the 31st falls on Saturday or Sunday, the IRS allows for mailing the following Monday.
Why is my 1099 more than what I received?
The 1099 shows the gross amount before taxes and other deductions as required by the IRS. In order to help you reconcile this gross amount to the total of your actual payments received, we include a reconciliation on the back of your 1099 showing the gross amount, taxes and deducts and the net amount. The net amount should tie to your total payments received for the year. If you have questions as to how this information should be presented on your tax return, please contact a tax professional.
Why is my NET more than my GROSS amount?
Net can sometimes be more than the gross due to reimbursement of Severance Tax or other adjustments. In this case, you will notice a negative tax amount on the reconciliation on the back of your 1099 form.
What to do if I receive an unclaimed property letter?
At a minimum, please return the 2nd page of this letter to us to prevent your funds from being released to the state by the provided deadline. You may submit other required documentation at a later time if you have already returned the letter.
Where can I research unclaimed property?
Each state makes an effort to locate rightful owners of production revenues, holding the funds until the owner is found. To locate and collect unclaimed funds, please visit the National Association of Unclaimed Property Administrator's (NAUPA) website.
Here is the link to a website for Unclaimed Property: www.missingmoney.com
How is unclaimed property reported?
Each state has abandoned property or escheat laws that require the reporting of funds held for its residents. Once abandoned property has reached the state's required dormancy period, it is paid to the state of the owner's last known address.
Online access to Oildex: first-time user?
To access your check/EFT statements online via the internet, go to www.oildex.com, click on "Owner Relations Login" and from the owner relations connect site click on “Shell Trading”. NOTE: If you are a first time user, be sure to click on First-time users: click here.
Click on View Documents and Reports: (click here to login). Log in here and it will prompt you to enter your login ID and password.
It will then prompt you to put in your Login and Your Temp Password. If no Check/EFT has been issued to you from STUSCO, no information will be posted on the Oildex website.
Your TEMP password is normally the last 4 digits of your Tax ID/Social Security number on your account (example: SSN 123-45-6789 would be 6789). It will then prompt you to choose a permanent password you can remember. The new password must be at least seven digits long. Be sure to write your new password down and keep it in a safe place.
Note about Oildex: STUSCO subscribes to Oildex, and Oildex strives to use the last four digits of the SSN/TIN as your temporary password. After using the temporary password, you will be asked for an e-mail address and asked to create a new permanent password.
Your LOGIN is three zeros followed by your Owner Number, which is your six-digit STUSCO owner number (Example: 000123456).
STUSCO owner numbers (not the payee number) are located at the top right of your check detail. To access Oildex, you only need to put in the six digit owner number (e.g., 123456).
If you have login questions or experience problems connecting to the Oildex site, please contact the website administrator, firstname.lastname@example.org