Welcome to Shell Solutions Center
Visit the Shell Help Center for expert support and answers to FAQs about Shell products, services, and the Shell App. Get reliable help, fast.
Shell Gift Card
Have concerns about Shell Gift Card?
Have concerns about Shell Gift Card?
I need to purchase a Shell Gift card in bulk, how should I proceed?
Need a Shell Gift Card? Get yours now online at Shell Gift Card or contact our Shell Gift Card team through the following:
- 888-467-4355 Option 1 then, Option 3
- 888-743-5504 (Consumer and Corp Purchasing)
- 888-743-5505 (Retailers)
I tried using my newly purchased Shell Gift Card at the station, but it declined and shows that it has insufficient/Zero balance.
You may contact our Shell Gift Card team directly at 1-800-300-8113 or using the number at the back of your card.
I need to activate my Shell Gift Card.
To activate your Shell Gift Card, please contact our Shell Gift Card team at 1-800-300-8113.
I want to file a dispute.
Have an issue with your Shell Gift Card balance or need to report a fraudulent charge in your Shell Gift Card? Please feel free to contact our Shell Gift Card team at 1-800-538-6451.
If your Shell gift card has been fraudulently used, please create a service case at www.shellgccustomercare.com
Other Cards sections
Contact Support
Service Stations and Loyalty
Service Stations and Loyalty
Fuel Rewards®, Loyalty, and Promotions
Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time
Shell App and Service Station Support
You can reach the Shell Solutions Center through:
- To chat with the Shell Solutions Center team, please tap the Help button.
- Feedback Form: Submit your questions or feedback using our online form.
- Phone: 1‑888‑GO‑SHELL
Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)
Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.
Shell Recharge
Shell Recharge
Phone: 1-888-895-0027
Our lines are open 24 hours a day, seven days a week (24/7)
Email: evhelp@shellrecharge.com
Shell Energy
Shell Energy
Phone: 1-833-743-5546
Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.
Email: HappytoHelp@ShellEnergy.com
Shell Lubricants
Shell Lubricants
Phone: 1-877-536-6324
Email: consumerorders-us@shell.com
Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.
Open a Shell Station or Start a Fuel Business!
Open a Shell Station or Start a Fuel Business!
Interested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this link.
Human Resource Inquiries
Human Resource Inquiries
In case you need to verify the employment of an active US employee, please contact The Work Number at:
- Website: www.theworknumber.com
- Phone number: 1 (800) 367-5690
If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:
- Phone number: +1 800 30 SHELL (1-800-307-4355)
- Website: www.netbenefits.com
For other HR related assistance, please contact at: