Welcome to Shell Solutions Center
Visit the Shell Help Center for expert support and answers to FAQs about Shell products, services, and the Shell App. Get reliable help, fast.
Shell Credit Card
I applied for a Shell Credit Card and would like to know the status of my application
I applied for a Shell Credit Card and would like to know the status of my application
To track the status of your application, please contact our Shell Cards team:
- Phone: 1-855-416-3901 option 2 (TTY: Use 711 or other Relay Service)
To learn more about our Shell Branded cards and ways to pay, please visit Ways to Pay.
I have an inquiry/concern about my Shell Credit Card
I have an inquiry/concern about my Shell Credit Card
Shell Personal Card, Shell Drive for Five and Shell | Fuel Rewards® Card
How do I register and activate my Shell Credit Card online?
To register and activate your Shell Branded Credit Card online, please refer to the following the steps:
- Go to the Shell Citibank website.
- Look for "Set up your account" section and click "Get started". Enter your card number, then click "Continue"
- If you don't have your card number on hand, click "I don't have my card on hand" for further verification.
- Create your user ID and set password.
- Once completed, you may log in and start enjoying all the benefits of your online account.
How do I log in to my Shell Credit Card/ Shell MasterCard account online?
To log in to your Shell Branded Credit Card account online,
- Go to the Shell Citibank website.
- Enter your registered user ID and password.
- Once you have entered the details, click the "Sign On" button.
- If you forgot your user ID, please click the "Retrieve User ID" button.
- If you forgot your password, please click the "Reset Password" button.
- Once successfully logged in, you may start enjoying all the benefits of your online account.
How do I pay my Shell Credit Card bill online?
If you have registered your Shell Credit Card account online, please refer to the following the steps for online payment:
- Sign in to your Shell Credit Card account by visiting the Shell Citibank website.
- If this is your first time to make a payment online, please prepare the information of the account from where you will make payment.
- If you already added your payment account, please proceed to select your desired account to complete paying your bill.
Who do I contact if I have any concerns/issues about my Shell Credit Card or Shell Credit Card online account?
For Shell Personal, Shell Drive for Five and Shell | Fuel Rewards® credit card concerns, please call the Shell Credit Services Customer Service help desk at 1-800-331-3703 (TTY: Use 711 or other Relay Service).
For Shell Platinum Select MasterCard and Shell | Fuel Rewards® MasterCard credit card concerns, please call the Shell MasterCard Credit Services Customer Service help desk at 1-866-743-5562 (TTY: Use 711 or other Relay Service).
For Shell Saver Card account please call the Shell Saver Card help desk at 1-877-278-0083.
Other Cards sections
Contact Support
Service Stations and Loyalty
Service Stations and Loyalty
Fuel Rewards®, Loyalty, and Promotions
Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time
Shell App and Service Station Support
You can reach the Shell Solutions Center through:
- To chat with the Shell Solutions Center team, please tap the Help button.
- Feedback Form: Submit your questions or feedback using our online form.
- Phone: 1‑888‑GO‑SHELL
Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)
Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.
Shell Recharge
Shell Recharge
Phone: 1-888-895-0027
Our lines are open 24 hours a day, seven days a week (24/7)
Email: evhelp@shellrecharge.com
Shell Energy
Shell Energy
Phone: 1-833-743-5546
Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.
Email: HappytoHelp@ShellEnergy.com
Shell Lubricants
Shell Lubricants
Phone: 1-877-536-6324
Email: consumerorders-us@shell.com
Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.
Open a Shell Station or Start a Fuel Business!
Open a Shell Station or Start a Fuel Business!
Interested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this link.
Human Resource Inquiries
Human Resource Inquiries
In case you need to verify the employment of an active US employee, please contact The Work Number at:
- Website: www.theworknumber.com
- Phone number: 1 (800) 367-5690
If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:
- Phone number: +1 800 30 SHELL (1-800-307-4355)
- Website: www.netbenefits.com
For other HR related assistance, please contact at: