An Unrivaled Customer Experience
Building a new grassroots facility has given us many advantages. For example, we’ve been able to incorporate state-of-the art techniques to monitor and control our units, to work to the highest safety standards and to maximize product quality.
We’ve also been installing a range of state-of-the-art design features, including finished product homogenization, which ensures greater product consistency, and leading-edge product dedusting systems.
An advanced operator training simulator is enabling us to train and test operators against planned and unplanned scenarios so that they are well practiced before they even need to touch a real valve or piece of equipment in the field.
According to Jeremy, there are a few key factors that sets Shell Polymers apart from other suppliers, including operational excellence and our determination to offer a differentiated customer experience, which means we are investing in new techniques throughout the business.
He elaborates, “Another important point, which I think will really add value for customers, is that our technical services team is co-located with the manufacturing site here in Monaca. And, because the site is so close to most of the North American polyethylene market, it gives us a real opportunity to respond more quickly and effectively than customers might expect.”