Shell Application: General Terms and Conditions of Use and End User License Agreement (“terms and conditions of Use”)

Last Updated: October 27, 2025

Please read these Terms and Conditions of Use carefully before using any Shell application, by itself or within any other application (the “App”).

By accessing or using this App or any functionality thereof, including the Shell Sky web applications, on any mobile device, computer, mobile phone, tablet, console or other device (together “Devices” and each a “Device”), you confirm that you have read, understood and agreed to be bound by these Terms and Conditions of Use and any other applicable law. Moreover, if you are agreeing to these Terms and Conditions of Use on behalf of a company, an organization, or other legal entity ("Your Organization"), then (i) you represent and warrant that you have authority to act on behalf of, and to bind, Your Organization, and (ii) for all purposes in these Terms and Conditions of Use and the Privacy Notice, the term "you" means Your Organization on whose behalf you are acting.

PLEASE BE ADVISED THAT SECTIONS 8, 9, 13, AND 21 CONTAIN PROVISIONS GOVERNING HOW CLAIMS YOU MAY HAVE AGAINST Shell WILL BE RESOLVED.

If you (the “User”, “You”, “Your” or “Yours”) do not agree to these Terms and Conditions of Use, please do not access or use the App or any functionality thereof.

These Terms and Conditions of Use must be read in conjunction (i) with other agreements into which you and Shell may enter, and (ii) with our Privacy Notice. To the extent these Terms and Conditions of Use conflict with the terms of our Privacy Notice, the terms of our Privacy Notice shall control. Similarly, to the extent these Terms and Conditions of Use conflict with the terms and conditions of any specific agreement you enter with us, the terms and conditions of such specific agreement shall control.

1. Owner and Operator Information

1.1. The App is owned and operated by Shell Information Technology International B.V., a company whose registered office is at Carel van Bylandtlaan 30, Den Haag, 2596 HR, The Netherlands (“SITI”).

1.2. The App is provided in the fifty (50) U.S. states, Washington D.C. and Puerto Rico (the “U.S.A.”) by Equilon Enterprises LLC d/b/a Shell Oil Products US and Zeco Systems, Inc. dba Shell EV Charging Solutions Americas (“Shell”).

1.3. For the purpose of these Terms and Conditions of Use, any reference to “Shell”, “we” or “us” may be a reference to Shell, the Shell group of companies in general, or to any one company within the Shell group of companies if no useful purpose is served by identifying that specific company.

2. User Restrictions and Access

2.1. User agrees to abide by the safe usage of the App as outlined in the application.

2.2. The App is intended for individuals who are 18 years or older or the age of majority per the applicable laws for the jurisdiction in which they are located. The App is for motorists only and may not be used by any person who is not legally entitled to drive a motor vehicle. It should not, under any circumstances, be accessed or used by an individual while driving, and should only be used in your vehicle while parked.

2.3. In order to use certain current or future functionalities of the App, including the ability to earn and redeem Fuel Rewards^®savings as outlined below, you acknowledge and consent that we may automatically create a Fuel Rewards^® program account on your behalf by using the same credentials associated with the App; or if you were already a member of the Fuel Rewards^® program we may link the App to your existing Fuel Rewards^® program account. You may access the Fuel Rewards^®program by downloading the Fuel Rewards^® app to a compatible device. Use of the Fuel Rewards^® program constitutes acceptance of its applicable terms and conditions, and privacy policy which are available at: https://www.fuelrewards.com/fuelrewards/terms.html

and https://www.fuelrewards.com/fuelrewards/privacy-policy. In addition, User may be required to create a Shell Pay & Save account, sign in as a Fuel Rewards^® program member, and/or link your preferred third-party payment method to those accounts (each, a "Registered User"). If You are a Registered User, then We will treat anyone who uses Your username and password as "You". We will provide this user with all of the rights that We provide to You, and We will hold You responsible for the activities of anyone using Your username and password. We recommend that You keep Your username and password in strict confidence, and that You do not share this information with anyone who might "pretend" to be You with respect to the use of the Shell Pay & Save app. Please notify Us immediately if You suspect that someone is using Your username and/or password inappropriately. Our contact information is included in Section 17 (Complaints Procedure) below.

2.4. Be aware that the use of some of the functionalities of the App require access to the Internet.

3. Acceptable use

3.1. Users may:

access the functions of the App which you have enabled; and
print off one copy of any or all the pages of these Terms and Conditions of Use for your own personal non-commercial use.

3.2. Users may not:

except as permitted above, copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the App (including User Generated Content (defined herein below), unless it is your own User Generated Content that you legally post to the App or associated forum). These restrictions apply in relation to all or part of the Content (as defined below);
remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed off from the App;
without the written authorized permission of Shell, which such request should be made in accordance with provision 3.3 herein, link to the App;
use the App (or any part of it) in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions of Use, or act fraudulently or maliciously, for example, by hacking into or inserting malicious codes, including viruses, or harmful data, into the App or any operating system;
use the App in a way which could damage, disable, overburden, impair or compromise Shell’s systems or security or interfere with other users;
collect or harvest any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running any part of the App; or
change or delete any ownership notices from materials downloaded or printed from the App;
circumvent or modify any App security technology or software, without express written consent from Shell.

3.3. If you wish to provide a hypertext or other link to this App, please email the SITI-MLM-Support@shell.com with details of:

the URL(s) of the web page(s) from which you are proposing to link to this App; and
the URL(s) of the web page(s) on this App to which you are proposing to link.

3.4. Shell may, at its sole discretion, agree to or reject any request made in accordance with Section 3.3 above. Shell has no obligation to agree to any such request or to provide any reason for accepting or rejecting any such request.

4. Shell Terms and Conditions for Pay & Save

4.1. User's Shell Pay & Save (“Pay & Save”) account can be used to make purchases through the App on User’s Device and/or through various third-party platforms, at participating Shell stations in the U.S.A. Participating stations are identified in the Shell station locator which is accessible via the App. Participating Pay & Save stations can also be identified with mobile pay acceptance decals at the dispenser and on the door of the convenience store.

4.2. To enable Pay & Save within the App on your Device, you must create a Shell Pay & Save account and link to your preferred third-party payment method. After linking your preferred third-party payments method, transaction made using Pay & Save at participating Shell-branded retail outlets will be charged to your preferred third-party payment method. By enabling Pay & Save, you authorize all purchases made from your Pay & Save account. Shell makes no representations or warranties with respect to third-party payment methods and in no event shall Shell be liable for any payment methods, products or services offered by such third parties.

4.3. Device accepted payment methods:

Card on File: Any use of Card on File to manually enter your debit or credit payment cards is subject to P97 Networks, Inc. terms and conditions, which can be found here. P97 and associated marks are trademarks of P97 Networks Inc.
Apple Pay: Any use of Apple Pay is subject to the Apple Pay terms and conditions which can be found here. Apple Pay is a trademark of Apple Inc.
Samsung Pay: Any use of Samsung Pay is subject to the Samsung Pay terms and conditions which can be found here. Samsung Pay is a trademark of Samsung Electronics Co., Ltd.
Google Pay: Any use of Google Pay is subject to the Google Pay terms and conditions which can be found here. Google Pay is a service and trademark of Google Payment Corp.
PayPal: Any use of PayPal is subject to the PayPal terms and conditions which can be found here. PayPal is a trademark of PayPal, Inc.
Shell eGift Card: Any use of Shell eGift Card is subject to terms and conditions which can be found here.

In accessing or using the Pay & Save on Your Device, You agree and understand that carrier rates and fees may apply, and that You are responsible for any cost associated with accessing or using the Pay & Save.

4.4. In addition to the payment methods identified in Section 4.3, Shell branded payment methods are only available for use if you have linked an active Fuel Rewards^® account to your Shell Pay & Save account.

4.5. Device accepted payment methods available only to App users who have linked to an active Fuel Rewards^® account:

Shell Branded Cards: Any use of a Shell Drive for Five Card, Shell Platinum Mastercard, Shell | Fuel Rewards Card and/or Shell | Fuel Rewards MasterCard is subject to the Shell Card Terms and Conditions which can be found here.
Shell S Pay powered by Buy It Mobility Networks Inc (“BIM”): Any use of checking accounts through BIM is subject to the BIM terms and conditions, which can be found here. In order to participate in BIM payment services, a consumer must successfully complete an enrollment process, which requires certain personal and banking information that will be verified by BIM. BIM, upon its sole discretion, shall determine whether a consumer has successfully completed the enrollment process and is qualified to use BIM payment services. BIM may, at its discretion, suspend a BIM subscriber and/or a BIM merchant location from completing BIM transactions. BIM and associated marks are trademarks of Buy It Mobility Networks Inc.

5. Fuel Rewards^® Program Terms and Conditions and Current Pay & Save Offers

5.1. As of April 28, 2025, the Fuel Rewards program^® is owned and operated by Equilon Enterprises LLC dba Shell Oil Products US. Any use of the Fuel Rewards^® program is subject to the Fuel Rewards^® Program Terms and Conditions, which can be found at https://www.fuelrewards.com/fuelrewards/terms.html

Please take notice of the applicable Fuel Rewards Privacy Policy (which can be found at https://www.fuelrewards.com/privacy.html and the Shell US Privacy Notice (Motorists, Loyalty, Shell App users and visitors to Shell websites) (available at https://www.shell.us/privacy.html).

5.2. All Fuel Rewards® savings associated with Pay & Save detailed in Article 5 of these Terms and Conditions of Use (the “Current Offers”) are subject to the terms of this Section 5.2: Savings are limited up to 20 gallons, per purchase, per vehicle or fraud limits placed by Shell and/or limits placed on your payment method by your financial institution, each of which may be lower. Fuel Rewards savings must be redeemed in a single transaction. Dispenser may require a price of up to 10.9¢ per gallon. For purchases of $75 or more, please go inside to pay. Unbranded diesel and alternative fuels may not be eligible. It may not be possible to combine multiple discounts and/or rewards in a single transaction. Void where prohibited by law. Other restrictions apply. Unless specified otherwise below, information on rewards expiration and full details can be found here. Shell reserves the right, in its sole discretion, to cancel, terminate, modify, or suspend all Current Offers at any time.

5.3. Redeem Fuel Rewards savings by using the Shell App on your Device, your Fuel Rewards card, or Alt ID at participating Shell stations. Certain Pay & Save Offers may have other limits on how they are redeemed as described below.

5.4. Mobile device Introductory Offer. Users who have an active Fuel Rewards^® account, enable mobile payment through the App on their mobile device and make their first purchase of a minimum of 10 gallons of fuel using Pay & Save through the App at a participating Shell station in the U.S.A. will earn a one-time 25¢/gal off a future fuel transaction up to 20 gallons, per purchase, per vehicle. The 25¢/gal savings will be applied in the User’s Fuel Rewards^® account, and such one-time reward may be combined with other rewards in the User’s Fuel Rewards^® account. 25¢/gal off a future fuel transaction promotion may expire without notice, while supplies last. Other restrictions may apply.

5.5. Mobile device Continued Use Offer. Users who have an active Fuel Rewards^® account, enable mobile payment through the App on their mobile device and make 1 fuel purchase of a minimum of 10 gallons (“First Purchase Date”) and then make 3 additional fuel purchases of a minimum of 10 gallons each within 30 days of the First Purchase Date at a participating Shell station in the U.S.A. with the Pay & Save function of the App will earn 10¢/gal off a future fuel transaction using up to 20 gallons, per purchase, per vehicle. The 10¢/gal off earned towards a future fuel transaction will be applied in the User’s Fuel Rewards^® account, and such reward may be combined with other rewards in the User’s Fuel Rewards^® If the User does not make the required 3 additional fuel purchases of a minimum of 10 gallons each at a participating Shell station within 30 days of the First Purchase Date, any purchases made during the thirty day period will be removed from the User’s purchase history for purposes of earning rewards.

5.6. Shell S Pay On-going Offer. Users who have a Fuel Rewards^® account and have enrolled in Shell S Pay through the App on their mobile device will save 10¢/gal when purchasing up to 20 gallons of fuel at a participating Shell station using Shell S Pay as their payment method in the App on their mobile device. This 10¢/gal includes the savings associated with your Fuel Rewards^® program Gold or Silver, or 15¢/gal for Platinum status. Fuel Rewards^® membership is required and is a pre-requisite to obtain 10¢/gal savings, or 15¢/gal for Platinum /up to 20 gallons. These savings can only be redeemed using the App on their mobile device with Shell S Pay as the payment method.

6. End User License Agreement to the Shell Sky (For EV Users only)

6.1. EV Charging Information. Shell Sky is the platform used by Shell to provide EV charging (“Shell Sky”) and provides You with information that assists User with Your EV driving experience (collectively, "EV Charging Information") including: (i) location services to find the closest EV charger to You; (ii) information about Your charging status and experience; and (iii) means to save Your favorite charging locations. Shell Sky is not available in every location and certain functionalities may not be available to You. THE EV CHARGING INFORMATION IS BEING PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY AND IS NOT TO BE RELIED ON FOR ANY PURPOSES.

6.2. Charging and Payment.

Shell Sky Network. You are required to pay all fees applicable to Your use of any Shell Sky EV chargers (each, a "Shell Sky Charger"). You may be able to pay such fees at the stations, via top-ups, or using other payment methods that We may make available. In order to pay such fees, You may also be required to load a minimum amount of dollar value to Your account using a credit or debit card or other payment method. Any dollar value that You load to Your account: (i) is a prepayment for the goods and services offered to You through the Shell Sky and Your payment method may not be charged until Your first attempt to make a payment; (ii) will be refunded back to Your payment method on file if You cancel Your enrollment in the Shell Sky; (iii) may be available for use through the Shell Sky after a delay from the time of loading; and (iv) is not insured by the Federal Deposit Insurance Corporation (FDIC) and does not earn interest. Shell Sky may impose limits on the amount that You may load to Your account, and may change such limits in its sole discretion and at any time without notice to You. If You are required to pay fees to Shell Sky, then it is Your responsibility to review Your bank statements, billing statements, payment methods, and Shell Sky to ensure that payments made to Shell Sky are valid. In the event of a payment issue, You must submit the issue to Shell Sky within thirty (30) days of the charge using the contact methods set out in Section 17 (Complaints Procedure) below – if You fail to submit the issue to Us within that period, no refund may be available to You.
EV Roaming Network. The Shell Sky may provide You with an option to initiate EV charging and pay for charging stations from certain third-party EV charging providers (each, a "Roaming Charger") even if You are only a Shell App user. If this option is provided to You through the Shell App, then You can use the Shell App to initiate and process charging the same way You do with a Shell Sky Charger. Please be aware that although We offer You the ability to use the Shell App to initiate and process charging for Roaming Chargers, Shell does not own or operate Roaming Chargers, and additional terms and conditions may apply to Your use of the Roaming Chargers as further set forth in Section 6.3 (Links to Third Party Platforms and Services). Accordingly, Shell is unable to provide You with troubleshooting or support for Roaming Chargers.
Purchases. The Shell Sky will specify, at the time of Your purchase, applicable fees payment methods, and other details regarding Your order. All purchases are final and there shall be no refunds or credits except as otherwise provided in this Terms and Conditions of Use, indicated by Shell Sky in writing, or as required under applicable law. All transactions are void where prohibited by applicable law. Shell Sky may request information from You in order to confirm the purchase and the method of payment, and Our use of any such payment information that You provide shall be governed by Our Privacy Policy. If You fail to pay any amounts when due, Shell Sky reserves the right to terminate or suspend Your access to the Shell Sky or other product or service.

6.3. Links to Third Party Platforms and Services and Estimates. The Shell Sky may contain links or references to third party platforms and services (including Roaming Chargers). We have no control over these other platforms and services or their content and do not assume responsibility or liability for any content, opinions, or material available on them. We do not endorse the content of any third party platform, nor do We warrant that a third party platform will be free of computer viruses or other harmful code that can impact Your computer or other web-access Device. If You link to any third-party platform through the Shell Sky, please be aware that You are doing so at Your own risk. We encourage You to review any third party platform's terms of use and privacy policy as those, and not this Terms and Conditions of Use and Privacy Policy, are applicable to Your use of their platform and any information that such platform collects. Any estimates or projections on potential savings, rebates, incentives, or environmental impact provided by Shell Sky or third parties are for general illustrative and/or informational purposes only, may be subject to additional terms, and are not to be relied on or guaranteed.

6.4. Support Services. During the Term, Shell Sky shall use commercially reasonable efforts to make the Shell Sky available to You without significant interruption or material deviations of the Shell Sky from its applicable documentation (each, an "Error"). If the Shell Sky experiences material Errors that are not due to scheduled downtime or as a result of events beyond Shell Sky' control, then Shell Sky shall use commercially reasonable efforts to restore the intended functionality.

6.5. Grant of Rights to Use the Shell Sky. Notwithstanding anything to the contrary herein, Shell, under its IPR, hereby grants to You, a limited, non-exclusive, non-transferrable, and non-sublicensable license to access and use Shell Sky as it is made available to You solely for Your personal use, and subject to Your compliance with this Terms and Conditions of Use.

6.6. Your Grant of Rights to Shell.

License to Your Data. You hereby grant Shell, under Your IPR, a non-exclusive, irrevocable, perpetual, sub-licensable (including to Shell affiliates), transferable, royalty-free, and fully paid license to use, display, publish, and reproduce Your Data for purposes of Shell performing its obligations under these Terms and Conditions of Use and otherwise providing the Shell Sky functionality, complying with federal, state, and local law, utilities and/or government program requirements, providing related goods and services, and other business purposes.
Feedback. You, under Your IPR, hereby grant to Shell a non-exclusive, perpetual, worldwide, irrevocable, royalty-free, fully paid-up, sublicensable, and transferrable license to use and exploit Your suggestions, recommendations, and ideas relating to the Shell Sky or Shell business (collectively, the "Feedback") for any and all purposes and for as long as Shell sees fit. By way of clarification, and not limitation, You agree that (i) You have no expectation of review, compensation, or other consideration for Shell’s use and exploitation of Feedback, and (ii) Shell is free to use and exploit the Feedback in Shell’s sole discretion and without compensation or other obligation to You.

6.7. Ownership. Other than those rights expressly granted to You under this Terms and Conditions of Use, Shell, and its subcontractors, service providers, and licensors (as the case may be) retain all right, title, and interest in and to: (i) Shell Sky and its components, including all IPR embodied therein; (ii) Shell’s confidential information; and (iii) any improvements or modifications thereto.

6.8. Analytics. Shell and its affiliates shall be entitled to collect, generate from any dataset or source, compile, analyze, share, process, and otherwise use (a) statistical data related to Your use of the Shell Sky or Your Data, and (b) other data that qualifies as De-Identified Data (collectively, the "Shell Sky Analytics"). The term "De-Identified Data" means information that meets each of the following criteria: the information (i) does not identify a particular natural person; (ii) does not identify, by network Internet Protocol address, raw hardware serial number, or raw MAC address, a particular device or computer associated with or used by a person; (iii) does not identify You; and (iv) is not reasonably linkable to a particular natural person due to technical, legal, or other controls. No compensation shall be paid by Shell with respect to its use of Shell Sky Analytics.

6.9. Your Representations and Warranties. You represent and warrant to Shell that: (i) Your Data and Feedback do not and shall not infringe the IPR of a third party; (ii) You shall not upload any virus or malicious code to the App; (iii) You have the full power and authority to enter into these Terms and Conditions of Use and to carry out Your obligations herein; (iv) You own all right, title, and interest in and to Your Data and Feedback necessary to permit the access, use, and processing of Your Data and Feedback in accordance with these Terms and Conditions of Use; (v) You are not located in a country that is subject to a U.S. Government embargo; (vi) You are not in violation of the United States Foreign Corrupt Practices Act of 1977, the United Kingdom Bribery Act 2010, or any other applicable laws that prohibit tax evasion, money laundering or otherwise dealing in the proceeds of crime or the bribery of, or the providing of unlawful gratuities, facilitation payments, or other benefits to, any government official or any other person; (vii) You are not in violation of US trade control laws and comply with all applicable laws concerning trade or economic sanctions or embargoes, restricted party lists, trade controls on the import, export, re-export, transfer or otherwise trade of goods, services, software, or technology, including those of the European Union, the United Kingdom and the United States of America and are not listed on any U.S. Government list of prohibited or restricted parties. You will not re-export or transfer the APP or Dashboard, in any form, directly or indirectly, to any person or entity prohibited by law.

6.10. Volta Terms and Conditions and Privacy Policy: You agree to be bound by and hereby incorporate by reference the Volta Terms and Conditions (US) (the “GT&Cs”) as amended from time to time by us in our sole discretion and located at: https://voltacharging.com/terms-and-conditions

We will make copies of the GT&Cs available to you at your reasonable request. In the event of conflict between the GT&Cs and these Terms and Conditions of Use, the terms of this Terms and Conditions of Use will prevail.

7. Mobile Services

The use of the App on your Device is free, but be aware that your carrier´s normal rates apply. The App contains services and features that are available to certain Devices. By using the App on your Device, you agree that we may communicate with you by electronic means to your Device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you have to immediately update your account information to ensure that we do not send your messages to the person who acquired your old number.

8. User Generated Content; User Disputes

8.1. “User Generated Content” is any content such as communications, information, messages, photographs, music, videos, designs, graphics, website links, data, profiles that you and/or other App users post or otherwise make available on or through the App on your Device, except to the extent that such content is owned by or licensed to Shell.

8.2. Shell is not responsible or liable for User Generated Content or user conduct. You are solely responsible for your User Generated Content, your interactions with other users of the App and your activity on the App. You agree not to post any content or make any communications which may expose Shell or any of the App’s users to harm or liability of any type. You agree not to post or submit User Generated Content, or a link to a website, which, is illegal, fraudulent, deceptive, misleading, libelous, infringing, harassing, hateful, threatening, abusive, pornographic, offensive in a sexual, racial, cultural or ethnic context or is otherwise objectionable.

8.3. You confirm that you own or control all rights in any User Generated Content that you post or submit on or through the App. You agree not to submit User Generated Content unless you are the owner or have permission of the owner to post such User Generated Content. You confirm not to post photos or videos of another person or showing another person without that person´s permission.

8.4. Your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant to Shell a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner of media now or later developed for any purpose, commercial, advertising or otherwise, including the right to translate, display, reproduce, modify, create derivative work, sub-license, distribute, assign and commercialize without any payment due to you.

8.5. Should any part of the App offer you the opportunity to join in or read from a forum, please be aware that any communications posted on the forum represent the views of the individual who posted such communication and are not to be taken as the views of Shell.

8.6. Do not use the App or any functionality thereof for any commercial purpose.

8.7. Do not post any User Generated Content that includes “junk mail”, “chain letters”, “pyramid schemes” or other forms of solicitation. Do not use automated scripts to collect information from this App.

8.8. Do not provide any false personal information about yourself. You confirm not to create more than one Shell account, create a Shell account on behalf of another individual, group or entity, or transfer your profile or account. Do not use or try to use another person's account, mobile phone number, username or password.

8.9. Shell reserves the right to monitor any information transmitted or received through any forum provided, and, at its sole discretion and without prior notice, to review, remove or otherwise block any material posted.

8.10. Shell has no obligation to prescreen, monitor, edit or remove User Generated Content and assumes no responsibility for User Generated Content, even where it chooses to carry out prescreening, monitoring, editing or removal of User Generated Content.

8.11. If you have a dispute with another user, then you hereby release Shell (and our officers, directors, agents, employees, and affiliates) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.

9. Indemnification

You agree to indemnify, defend and hold harmless Shell, its affiliates, officers, directors, employees, agents, licensors and suppliers from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, legal costs arising from or relating in any way to your User Generated Content, your use of Content, your use of the App on any Device or any violation of these Terms and Conditions of Use or the Privacy Policy (each a "Third Party Claim"), any law or the rights of any third party. We shall give you timely notice of, and have the option to undertake and conduct the defense of any such Third Party Claim if we determine in our discretion that you are not diligently prosecuting such defense.

10. Security

If you choose or are provided with a username, password or any other piece of information as part of Shell’s security procedures, you must treat such information as confidential and you must not disclose it to any third party nor allow any unauthorized person access to the App under your username and/or password. You are responsible for any actions that take place while using your App account or while using the App via the Device and Shell is not responsible for any loss that results from the unauthorized use of your username and/or password, with or without your knowledge.

11. Intellectual Property Rights (“IPR”)

11.1. All intellectual property contained in or on the App (except for User Generated Content and content provided by third party companies) is owned by Shell or its licensors. All content in the App (except for User Generated Content and content owned by third party companies) including, but not limited to, text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features and all other content (collectively, “Content”) is a collective work under applicable copyright laws and is the proprietary property of Shell. Shell reserves all of its rights in respect of the IPR contained in the App and in respect of the Content.

11.2. In particular, this App contains trademarks including, but not limited to, the mark "Shell" and the Shell emblem. All trademarks included on this App are owned by SITI or its licensors. Shell reserves all of its rights in respect of the trademarks included on this App.

11.3. No Implied Rights. Nothing in this Terms and Conditions of Use shall be construed as granting You any rights, IPR owned by Shell, SITI, or its licensors other than those expressly provided herein or in Acknowledgment by Third Party Licenses. Any rights granted to You under this Terms and Conditions of Use must be expressly provided herein, and there shall be no implied rights pursuant to this Terms and Conditions of Use, based on any course of conduct or other construction or interpretation thereof. All rights and licenses not expressly granted to You herein are expressly reserved by Shell. You shall have no right to, and You shall not, copy, imitate, or use the name or logo of Shell or any of its parents or affiliates without Shell legal officer's written consent. All right, title and interest in and to any data compiled and provided in the App, any content thereon, all technologies and content created, derived or related to stations are the sole and exclusive property of Shell.

12. Data Protection and Privacy Notice

12.1. Privacy Notice. Personal details and other information relating to you provided to any Shell company through this App will only be used by Shell in accordance with our Privacy Notice (which are incorporated into these Terms and Conditions of Use by this reference). Please read these notices carefully before continuing. Shell reserves the right to make changes to its Privacy Notices; any such changed notices will be posted at https://www.shell.us/privacy.html and/or within this App.

12.2. Provision of Your Data. You shall be solely responsible for securing all rights in any data that You provide to Shell via the App (collectively, "Your Data"). We will treat Your Data in accordance with Our Privacy Policy. The App may allow You to submit, post, upload, or otherwise provide to Us, at Your choice, comments, feedback, data, information, documents, or other materials. You agree You will not provide any such materials that are unlawful, obscene, harmful, hateful, infringing or invasive of the rights of others, objectionable, or otherwise prohibited by this Terms and Conditions of Use or applicable law. You agree that Shell has the right to monitor any activity and content associated with the App, including Your Data. We may investigate any reported violation of these Terms and Conditions of Use or complaints relating to the App, and may take any action that We believe is appropriate including, but not limited to, removing Your Data and terminating or suspending Your access to the App. For the avoidance of doubt, Your Data expressly excludes any of the following: (i) charging data; (ii) data generated by the charging station and/or Shell Sky software, (iii) De-Identified Data; and (iv) other data to that Shell otherwise has rights, and that Shell may have generated with or without the use of Your Data.

12.3. Monitoring and Data Collection. You agree that We have the right and discretion to monitor any activity and content associated with the App. We may investigate any reported violation of this Terms and Conditions of Use or complaints relating to the App and may take any action that We believe is appropriate including, but not limited to, removing materials from the App and terminating or suspending Your access to the App. Your installation and/or use of the App signifies Your agreement to allow Shell to collect certain information regarding Your use of the App in accordance with Our Privacy Policy as set out in Section 12.1. By creating an account, You agree to receive notices, agreements, disclosures, or other communications from Shell via electronic means, including, but not limited to, emails, push notifications, and/or text messages. These communications may include charging session notifications and final receipts. These communications are part of Your relationship with Shell and You receive them as part of Your use of the App. You therefore hereby agree that any such notices, agreements, disclosures, or other communications that Shell sends to You electronically will satisfy any legal requirements, including that such communications be in writing. Furthermore, You understand and agree that installation of the App permits the downloading of updates and upgrades for the purpose(s) of fixing product defects or providing enhancements. You will be given notice and an opportunity to accept or refuse any updates or upgrades. However, Your refusal of an update or upgrade may impact the performance of the App.

13. Disclaimer and Liability

13.1. You are responsible for the accuracy of the information that you enter or submit into the App. While Shell does its best to ensure that any information provided as part of this App is correct at the time of inclusion on the App, Shell cannot guarantee the accuracy of such information.

13.2. TO THE FULLEST EXTENT PERMITTED BY LAW, SHELL PROVIDES THE APP AND PAY & SAVE FUNCTIONALITY THROUGH YOUR DEVICE ON AN “AS IS” BASIS AND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE OPERATION AND USE OF THE APP, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. YOU UNDERSTAND AND AGREE THAT YOU USE THE APP AND PAY & SAVE FUNCTIONALITY AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR USE AND ANY DAMAGE TO THE DEVICE THROUGH WHICH YOU ACCESS THE APP, LOSS OF DATA, OR ANY OTHER HARM OF ANY KIND WHICH MAY RESULT FROM DOWNLOADING, ACCESSING OR USING THE APP OR PAY & SAVE FUNCTIONALITY.

13.3. To the fullest extent permitted by law, Shell shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with either your use of this App, or for your reliance on any information or advice contained in the App for:

loss of actual or anticipated profit, sales, savings, use, business, business opportunity or revenue;
losses caused by business interruption;
loss of goodwill or reputation;
loss or corruption of data, information or software; or
any indirect, special, punitive or consequential cost, expense, loss or damage suffered by you in connection with your use of the App or any materials posted on it, even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by you and/or Shell.

13.4. IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ANY LOSS, DAMAGE, OR CLAIM RELATED TO OR ARISING OUT OF THE APP, APP CONTENT, OR USER GENERATED CONTENT EXCEED THE LESSER OF: (I) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE OCCURRENCE RESULTING IN SUCH LIABILITY; OR (II) ONE HUNDRED U.S. DOLLARS (US $100).

14. External websites and applications

The App may include links to external websites or applications. When you follow such links the external website or application may appear as a full screen (in which case you will need to use the Device button to return to this App) or in some cases it may appear within the frame of this App (in which case you will be able to return to this App by using the navigation buttons within the frame or this App). These links are provided in order to help you find relevant websites, applications, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these websites or applications are suitable for your purposes. Shell is not responsible for the owners or operators of these applications or websites or for any goods or services they supply or for the content of their websites or applications and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website or application to which this App includes a link infringes the intellectual property rights of any third party).

We do not endorse the content of any third party site or represent or warrant that a third party site is or will be free of computer viruses or other harmful code that can impact your computer or other web-access Device. We encourage you to review any third party site's terms of use and privacy policy as those, and not our Terms and Conditions of Use and Privacy Policy, are applicable to your use of such third party site and any information that they collect. By using the App to link to another site (including third party sites) or by using or relying upon third party content, you agree that such use is at your own risk.

15. Changes to/operation of the App

15.1. Shell may change the format and Content of all or any part of the App at any time, including but not limited to removal of features or functionalities in the App.

15.2. Shell may suspend the operation of the App, or of certain of its features or functionalities, for support or maintenance work, in order to update the Content or for any other reason.

15.3. Updates to the App may be issued from time to time through App stores. Depending on the update, you may not be able to use all or part of the App until you have downloaded the latest version of the App and accepted any new terms.

16. Transfer of Rights

Shell may transfer its rights and obligations under these Terms and Conditions of Use to any affiliate of Shell. Any such transfer will not affect your rights or Shell’s obligations under these Terms and Conditions of Use.

17. Complaints Procedure

If you have a question or complaint about this App, please email SITI-MLM-Support@shell.com. If You have questions or concerns about this Shell Sky please contact Shell Recharge Solutions at: support@shellrecharge.com or +1-855-900-7584.

18. Severance

Each of the Section or sub-sections of these Terms and Conditions of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Section or sub-sections will remain in full force and effect.

19. Termination

19.1. Shell reserves the right in its sole discretion to terminate your account and/or access to the App or any functionalities thereof, delete your profile and any of your User Generated Content and/or restrict your use of all or any part of the App at any time, for any or no reason, without notice and without liability to you or anyone else. Shell also reserves the right to prevent access to the App or any of its functionalities or features.

19.2. After any line of action subject to Section 19.1, you are not allowed to create a new account to circumvent the termination, deletion or restriction.

19.3. You understand and agree that some of your User Generated Content may continue to appear on or through the App or may persist in backup copies for a reasonable period of time even after your account and/or access to the App is terminated.

19.4. These Terms and Conditions of Use remain in effect after your account and/or access to the App is terminated.

20. Changes to these Terms and Conditions of Use

Shell may change these Terms and Conditions of Use at any time without notice. In the event that the Terms and Conditions of Use are amended, you may be asked to accept those revised Terms and Conditions of Use when you next use the App. Any use of the App thereafter will be on the basis of those revised Terms and Conditions of Use.

21. Disputes and Jurisdiction

These Terms and Conditions of Use are governed by and to be interpreted in accordance with the laws of the State of Texas (excluding any conflict of law principles that would direct the application of the laws of another jurisdiction) and in the event of any dispute arising in relation to these Terms and Conditions of Use or any dispute arising in relation to the App, the state and federal courts in Houston, Texas will have non-exclusive jurisdiction over such dispute. BY YOUR ACCEPTANCE OF THESE Terms And Conditions Of Use, User AGREES THAT ANY CLAIMS OR DISPUTES SHALL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS.

22. Code of Conduct

By using the App, you agree to comply with these Terms and Conditions of Use and to otherwise comply with the following Code of Conduct, under which you shall not:

Use the App for purposes other than its intended use.

Use the App for uses that are unlawful, obscene, harmful, hateful, invasive of the privacy of others, objectionable, or otherwise prohibited by these Terms and Conditions of Use.

Use the App in a manner that could disable, overburden, or impair the App, or interfere with another party's use and enjoyment of the App, such as through sending "spam".

Seek to obtain access to any services, materials, accounts, or information through hacking, data harvesting, data mining, or through other means we have not intentionally made available to you through the App.

Infringe Our or any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy.

Transmit material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or other computer-programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information.

Use the App to test or reverse engineer the App to find limitations, vulnerabilities, or to evade filtering capabilities.

Seek to obtain access to any materials or information through "hacking", "data harvesting", or through other means we have not intentionally made available to you through the App.

Use the App for any purpose that is unlawful or prohibited by these Terms and Conditions of Use. For example, you will not use the Website to violate any law, statute, or regulation (including, without limitation, those governing privacy, export control, consumer protection, unfair competition, anti-discrimination, or false advertising). You are responsible for your own compliance with all applicable laws.

We reserve the right at any time to: (i) monitor your use of the App; and (ii) terminate or suspend your use of some or all of our services if you engage in activities that we conclude, in our discretion, breach our Code of Conduct or otherwise violate these Terms and Conditions of Use or our Privacy Policy.

If you believe that a user has acted inappropriately, such as by violating our Code of Conduct, then you may report your concerns by contacting us as set out in Section 17 (Complaints Procedure).

23. Statements about Future Products and Services

The App may contain statements about future products or services that may currently be in development, planning, or testing. Please note that any such statements are: (i) provided for informational purposes only; (ii) based on our current expectations, assumptions, and plans that may change; and (iii) not intended to be guarantees or promises of any kind and do not constitute any binding commitment or offer to provide any products or services in the future. As such, please do not rely on any such statements as predictions of future products or services. We do not undertake any obligation to update or revise any such statements or to make any other statements, whether as a result of new information, changes, or otherwise.

24. Severability

If any provision of these Terms and Conditions of Use is found to be unenforceable or unlawful for any reason, the unenforceable or unlawful provision shall have no impact on the remainder of these Terms and Conditions of Use.

Fuel Rewards® Program Terms and Conditions

These Fuel Rewards® Program Terms and Conditions should be read in connection with the Shell Application Terms and Conditions of Use, located above this notice, and found here. If there are conflicts between these Fuel Rewards® Program Terms and Conditions and the Shell Application Terms and Conditions of Use, the terms of these Fuel Rewards® Terms and Conditions, as most recently updated, control solely for the purposes of your enrollment in the Fuel Rewards Program, otherwise the Shell Application Terms and Conditions of Use shall control for all other purposes.

Effective as of April 28, 2025

Fuel Rewards® Program Terms and Conditions

(including arbitration agreement)

1. New Terms and Conditions and Effective Date

Effective as of April 28, 2025 (the “Effective Date”):

(A) the Fuel Rewards® program, also known as the Fuel Rewards Network® program ("Fuel Rewards® Program") is owned and operated by Equilon Enterprises LLC d/b/a Shell Oil Products US and/or its affiliates ("Shell", "us", "our", "we");

(B) Shell is issuing these new Fuel Rewards® program Terms and Conditions and any additional terms and conditions that are established and required by Shell and applicable to certain programs or offers in which you may elect to participate as part of the Fuel Rewards® program ("Terms and Conditions"). These Terms and Conditions govern the terms and conditions on which an individual ("you") may participate in the Fuel Rewards® program from and after the Effective Date. Your continued participation in Fuel Rewards® program from and after the Effective Date shall constitute your acceptance of these Terms and Conditions. The Fuel Rewards® program is also subject to the applicable Fuel Rewards® Program Privacy Policy and Shell US Privacy Notice, which are further described in Section 13 below and linked in the footer of the Fuel Rewards®

PRIOR TO THE EFFECTIVE DATE, THE FUEL REWARDS® PROGRAM WAS OWNED AND OPERATED BY EXCENTUS CORPORATION (“Excentus”), AND THE TERMS AND CONDITIONS THAT GOVERN YOUR PARTICIPATION IN THE FUEL REWARDS® PROGRAM PRIOR TO THE EFFFECTIVE DATE (INCLUDING, WITHOUT LIMITATION, ALL FUEL REWARDS TRANSACTIONS, AND ANY AND ALL CLAIMS ARISING OUT OF YOUR MEMBERSHIP IN THE FUEL REWARDS® PROGRAM PRIOR TO THE EFFECTIVE DATE) CONTINUE TO BE GOVERNED BY THE TERMS AND CONDITIONS (AND RELATED FORMER FUEL REWARDS® PROGRAM PRIVACY POLICY) BETWEEN YOU AND EXCENTUS WHICH MAY BE FOUND HERE:

https://www.fuelrewards.com/fuelrewards/terms-archive

https://www.fuelrewards.com/fuelrewards/terms-spanish-archive

https://www.fuelrewards.com/fuelrewards/privacy-policy-archive

https://www.fuelrewards.com/fuelrewards/privacy-policy-spanish-archive

2. Overview of Fuel Rewards® Program and Fuel Rewards® Sites

In connection with the Fuel Rewards® program, Shell operates the website, fuelrewards.com, and certain mobile applications and mobile websites that may be used in connection with the Fuel Rewards® program (including the Fuel Rewards® Mobile Application and the Shell Fuel, Charge, and More Mobile Application and any successor mobile applications), and Shell processes transactions entered via point of sale equipment at Shell branded stations in connection with the Fuel Rewards® program (collectively, the website, mobile applications and mobile websites, and the point of sale transactions, shall be referred to as the "Fuel Rewards® Sites"). Before enrolling in the Fuel Rewards® program, using the Fuel Rewards® Sites, and/or obtaining goods or services through Fuel Rewards® Sites you should review these Terms and Conditions. If you do not consent to these Terms and Conditions, please do not access, browse, use the Fuel Rewards® Sites, participate in the Fuel Rewards® program, obtain goods or services offered through the Fuel Rewards® Program or the Fuel Rewards® Sites, or provide information to us.

By enrolling in the Fuel Rewards® program, you may also access the Shell Application (“Shell App”) by using the same credentials associated with your Fuel Rewards® account. Access to the Shell App requires downloading the app to a compatible device. Use of the Shell App constitutes acceptance of its applicable terms and conditions, and privacy notice which are available at: https://www.shell.us/terms-of-use/app.html and https://www.shell.com/privacy/b2c-notice.html.

Please review any additional terms and conditions that are provided by participating retailers, online merchants, manufacturers, restaurants, bars, clubs, the administrator of the Dining program, and other participants who issue and/or fund Rewards ("Issuing Participants") and participating fuel stations who redeem Rewards ("Redeeming Participants") in the Fuel Rewards® Program ("Additional Terms and Conditions"). Subject to and without limiting the terms and conditions hereunder, you agree to comply with such Additional Terms and Conditions, and your participation in and use of the Fuel Rewards® Program is subject to such Additional Terms and Conditions. The Additional Terms and Conditions for Issuing Participants can be obtained through one or more of the following means: by visiting the Issuing Participant's website; by calling the telephone number found at the Issuing Participant's website; by visiting the customer support counter at the participating retail location; or by contacting the Issuing Participant's customer support department. The Additional Terms and Conditions for participation in the Dining program can be found at fuelrewards.com/terms#dining

. The Dining program is owned and operated by Rewards Network Establishment Services Inc. and its affiliates, and such program is being made available by Shell as part of the Fuel Rewards® program pursuant to an agreement with PDI Technologies Inc. and/or its affiliates (collectively, “PDI”). Additional Terms and Conditions applicable to certain other programs or offers are described at www.fuelrewards.com, or in materials provided in connection with a promotion or offer. Shell is the national fuel provider for the Fuel Rewards® program. Shell and participating Shell-branded stations (whether owned and operated by Shell or its affiliates or by independent wholesalers or retailers) may also participate in the Fuel Rewards® program as Issuing Participants and/or Redeeming Participants.

3. Changes to Terms and Conditions

We reserve the right to update or make changes to these Terms and Conditions from time to time in our sole discretion, which changes we may provide you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on Fuel Rewards® Sites and/or emailing a copy to your email address on file with us. You can determine when these Terms and Conditions were last revised by referring to the Last Updated legend at the top of these Terms and Conditions. Your access to or use of the Fuel Rewards® program or Fuel Rewards® Sites following changes to these Terms and Conditions will constitute your acceptance of those changes. Notwithstanding the foregoing, any further changes to these Terms and Conditions (after the Effective Date) between you and Shell shall not apply to any dispute between you and Shell arising prior to the date on which Shell posted the revised version of these Terms and Conditions incorporating such changes.

4. Participation in the Fuel Rewards®Program

When you enroll in the Fuel Rewards® Program as a member ("Member") you can earn rewards as further described in Section 7, Earning Rewards ("Rewards"). You may redeem the Rewards as further described in Section 9, Redemption of Rewards. To enroll, you must meet the terms for participation established by us to obtain a Fuel Rewards® program card ("Fuel Rewards® Card") or authorized alternate identification number ("Alt ID") or the terms established by an Issuing Participant to obtain an Issuing Participant card ("Participant Card"), which Participant Card may be offered by Issuing Participants, and other participating retailers.

5. Fuel Rewards Enrollment at Shell branded stations.

If you started the Fuel Rewards® enrollment process by entering only your phone number on the PIN pad or pump at a Shell branded station, but you did not complete the enrollment process, you are eligible only to receive a temporary $0.05/gallon offer. You can continue receiving temporary fuel savings until you complete registration, however you must first select Rewards / Fuel Rewards / Alt ID at the pin pad and enter 37 before your phone number ("Trial Offer"). You are not eligible for any additional opportunities to earn or redeem Rewards until you fully register through one of the Fuel Rewards® Sites. The Trial Offer is a limited time offer and may be discontinued, changed or updated at any time, at our sole discretion.

6. Your Account

Once your Fuel Rewards® Card, Alt ID or Participant Card is activated at fuelrewards.com and you have provided us with a valid e-mail address, we will establish an account in your name ("Account"). We only allow personal Accounts and not corporate accounts. We may refuse to grant to you, and you may not use, a username (or e-mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You agree to provide us with, and keep up-to-date, accurate, truthful and complete account information (including, but not limited to your e-mail address).

You may only collect Rewards in one Account. Your Account and any Rewards earned are for your sole personal use and may not be used for a corporate or commercial account or multiple persons on such an account. Your Account is non-transferable and may not be sold, combined or otherwise shared with another person, except as provided in this paragraph. If you violate these Terms and Conditions, commit fraud or falsify information in connection with your use of the Fuel Rewards® program or the Fuel Rewards® Sites, or take any other act which we feel is detrimental to Shell or the Fuel Rewards® program in our sole discretion, we may terminate your Account, and you will forfeit any pending, current or future Rewards. You may elect to close your Account at any time by notifying Member Support Helpdesk . Upon closure of your Account, any rights to redeem Rewards from that Account are lost.

In using the Fuel Rewards® Sites, participating in the Fuel Rewards® program, or using the services offered through the Fuel Rewards® program or Fuel Rewards® Sites, including but not limited to contacting the Member Support Helpdesk, you will not communicate in any way that is threatening, harassing, degrading, hateful, intimidating, obscene, or indecent, that otherwise fails to respect the rights or dignity of others, or that is otherwise objectionable. We may suspend or terminate your account at any time and without prior notice or liability to you or any other person if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions. Upon any such suspension or termination, your right to use the Fuel Rewards® Sites, participate in the Fuel Rewards® Program, or use the services offered through the Fuel Rewards® program or Fuel Rewards® Sites will immediately cease, and we may, without liability to you or any third party, immediately deactivate or delete your username, password, and account, and all associated materials, without any obligation to provide any further access to such materials.

7. Earning Rewards

You can earn Rewards in the Fuel Rewards® program in many ways including but not limited to the following:

Rewards may be earned by purchasing qualified products and services at participating Fuel Rewards® program retail locations and participating Shell branded stations.
Rewards may be earned by purchasing qualified products or services and entering a Fuel Rewards® program Rewards Code obtained through the purchase of such qualified products on the Fuel Rewards® Sites.
Rewards may be earned by making purchases at the participating online merchants accessed through affiliate marketing links on the Fuel Rewards® Sites ("Online Shopping").
Rewards may be earned by making certain purchases through card-link enabled offers by using an eligible MasterCard International Incorporated ("MasterCard"), Visa U.S.A. Inc. ("Visa"), or American Express Company ("American Express") payment card that you have linked to your Account ("Registered MasterCard", "Registered Visa", or "Registered American Express" respectively; also referred to herein as "Registered Payment Card"). "Registered MasterCard" will also include a Shell | Fuel Rewards® MasterCard®. To unlink a Registered Payment Card, visit the My Cards page and select the "remove" button to the right of the applicable Registered Payment Card.
Rewards may be earned by making certain purchases at restaurants, bars and clubs participating in Dining powered by Rewards Network Establishment Services Inc. and its affiliates by using a Registered Payment Card. For specific terms and conditions on the use of your payment cards and earning Rewards in connection with the Dining program, please click here. To opt out of the Dining program, visit your account settings.
Rewards may be earned by making certain purchases at participating Fuel Rewards® locations using your Shell | Fuel Rewards® MasterCard® through MasterCard limited-time offers and bonuses. For specific terms and conditions on the use of your Shell | Fuel Rewards® MasterCard® in connection with the Fuel Rewards® Program MasterCard offers, please click here.
Rewards may be earned by making certain purchases at participating Shell branded stations using your Shell | Fuel Rewards® Card. For specific terms and conditions on the use of your Shell | Fuel Rewards® Card in connection with the Fuel Rewards® Program, please click here.
Rewards may be earned by using a Link & Save™ (as defined in Section 9) enabled payment card to purchase qualified products at participating Fuel Rewards® Program retail locations. To disable the Link & Save feature for a Registered Payment Card, visit the My Cards page and deselect the "Use this card to redeem rewards" button next to the Registered Payment Card.
Rewards may be earned by using Shell Mobile Application to facilitate mobile payment at participating Shell branded stations. Additional Terms and Conditions applicable to the Shell Mobile Application are contained within the Shell Mobile Application and also available at https://www.shell.us/terms-of-use/app.html.
Rewards may be earned through participating in certain sweepstakes, contests or promotions or taking certain actions.

Our Fuel Rewards® Program entitles you to earn Rewards only from Issuing Participants in the United States and payment cards issued in the United States. Specific offers, terms and conditions and expiration details for how to earn Rewards are described at www.fuelrewards.com or in material provided in connection with a promotion or offer.

In order to be eligible to earn Rewards, you must identify yourself as a Member by presenting your Fuel Rewards® Card, Alt ID, Participant Card, Registered Payment Card, Shell | Fuel Rewards® Card, Link & Save™ enabled payment card or required information regarding your membership in the Fuel Rewards® program, as applicable, when dealing with Issuing Participants. Although each Online Shopping transaction is made directly through an individual online merchant's website, you must access the online merchants through the Fuel Rewards® Sites to earn Rewards for making purchases from the online merchants. In order to be eligible to earn Rewards, you must present a Registered Payment Card when paying for purchases at restaurants, bars and clubs participating in Dining and when paying for purchases made through other card-link-enabled offers. In order to be eligible to earn rewards with a Registered Payment Card, (i) you must present your card or account number to the participating merchant, and (ii) your account must be open and in good standing (i.e., not in default). In order to be eligible to earn Rewards through a Fuel Rewards® Program Rewards Code, you must enter the Fuel Rewards® Program Rewards Code at fuelrewards.com. Fuel Rewards® Program Rewards Codes are void if (a) not obtained in accordance with these Terms and Conditions and any Additional Terms and Conditions, and through legitimate channels, (b) any part of a Fuel Rewards® Program Rewards Code or the packaging on which it is printed is counterfeit, altered, defective, tampered with or irregular in any way, or (c) obtained as the result of a sale or transfer which Shell or the Issuing Participant determines, in its sole discretion, is in violation of these Terms and Conditions, any additional Terms and Conditions, or the objectives of the applicable promotion or offer.

To participate in card-link enabled offers, Shell needs to access your transaction related information ("Transaction Information") from third-party card issuers, networks, providers, platforms, processors, or transaction facilitators or point-of-sale systems (i.e., MasterCard, Visa, American Express, etc.) ("Transaction Information Providers"). Transaction Information may include, but is not limited to, the name of the merchants, retailers, restaurants, bars, etc. that are providing the purchased products or services, the dates and times of your purchases or returns of products and services, the location of your purchases or returns, the amount of your purchases and the products or services purchased using your Registered Payment Card. By linking your payment card to your Account and/or by using credit or debit cards at Shell branded stations, you are expressly authorizing Shell to access or otherwise receive your Transaction Information from the Transaction Information Providers, and to use the Transaction Information to determine any Rewards that you are eligible to receive. In addition, Shell may engage third party marketers ("Third Party Marketers") to introduce Shell to potential Issuing Participants who may want to provide card-link-enabled offers to you. Shell and Transaction Information Providers may provide such Third-Party Marketers with Transaction Information (e.g., merchant ID, merchant location ID, last 4 digits of your Registered Payment Card, dollar amount cleared and settled, and date of the settled transaction). Shell and the Third-Party Marketers may use this information for the purpose of administering the Fuel Rewards® program, card-linked offers, and invoicing the Issuing Participants introduced to Shell for card-link enabled offers in which you participate.

Unless you have opted out of the Dining program, you are expressly authorizing Shell or PDI to provide your Registered Payment Card number to Rewards Network Establishment Services Inc. and its affiliates (“Rewards Network”) to allow Rewards Network to obtain Transaction Information from Transaction Information Providers to determine any Rewards you are eligible to receive.

Certain limitations apply regarding MasterCard and Visa as Transaction Information Providers. MasterCard will, for example, not provide Transaction Information (i) for transactions using a business or commercial MasterCard card or a MasterCard government or payroll card, (ii) for PIN-based or ATM-based purchase transactions, or (iii) for credit or signature-debit card purchase transactions that are not processed on MasterCard’s GCMS platform transaction processing system. Visa will not, for example, provide Transaction Information for transactions that are routed by Issuing Participants to other payment processors or that are otherwise not processed on the Visa payment system, transactions on prepaid cards (including Visa gift cards, Visa Buxx, Flexible Spending Account "FSA" Visa cards, EBT Visa cards) or transactions in certain restricted merchant categories as determined by Visa. Not all Visa cards are eligible, and Visa may be unable to track and provide Transaction Information for every transaction made with a Registered Visa Card, including PIN-based purchases, purchases initiated through identification technology that substitutes for a PIN, payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, payments made for pre-paid and re-loadable cards such as certain gift cards, Visa Buxx and similar cards, payments made for payment instruments that can be readily converted to cash (for example, travelers cheques, money orders, wire transfers, and similar products or services). Such limitations, and other limitations imposed from time to time in connection with any Transaction Information Provider, may affect your eligibility to receive Rewards. When paying with a debit card as your Registered Payment Card, you need to request that the transaction be handled as a credit transaction if you want the transaction to count toward your Reward progress. Rewards that you accrue as a result of your transactions with Issuing Participants will be posted to your Account, and a summary of activity in your Account will be displayed on the Fuel Rewards® Sites. Rewards will normally be posted to your Account within four (4) to five (5) days from the date of your purchase from an Issuing Participant but may be posted to your Account at a later time depending on the Issuing Participant or the applicable offer. We do not assume any liability for the failure of Rewards to post to your Account in a timely manner. Rewards earned as a result of transactions with Issuing Participants expire in accordance with the terms of the applicable offer. Unless otherwise stated in the terms of the applicable offer, Rewards issued by Shell expire on the last day of the month following the month in which the Rewards were earned.

You are solely responsible for checking your Account regularly to ensure that your Rewards are properly credited. If you believe that proper credit does not appear on your Account, you should contact us via the Fuel Rewards® Sites or Member Support Helpdesk

no later than ninety (90) days after you believe the Rewards should have been credited to your account and then provide any requested documentation to verify your purchase. We reserve the right to determine, in our sole and absolute discretion, whether Rewards should have been posted to your Account and to adjust your Account accordingly. You acknowledge that any such determination by us will be final and binding. IF YOU DISAGREE WITH ANY SUCH DETERMINATION, OR OTHERWISE DISPUTE THAT REWARDS HAVE BEEN PROPERLY CREDITED TO YOUR ACCOUNT, YOUR SOLE REMEDY IS TO WITHDRAW FROM THE FUEL REWARDS® PROGRAM.

We will credit your Account with only those Rewards you earn by dealing with Issuing Participants in good standing with us and may require Issuing Participant authorization to do so. We are not responsible if an Issuing Participant delays or fails to make such an authorization or for any other delay in recording Rewards in your Account.

Shell is not responsible if an Issuing Participant delays or fails to make adjustments to your Account regarding a disputed Reward or for any other delay in recording Rewards in your Account. Some locations of a participating retailer, restaurant, bar or club may not participate in the Fuel Rewards® Program or may participate only at certain times. We may refuse to record or honor Rewards in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded Rewards if the Issuing Participant does not pay the amounts owed to us or tells us to cancel the Rewards (for example, because you returned or did not pay for products or services for which the Rewards were issued). Issuing Participants will determine the conditions under which they will permit you to earn Rewards and may change those conditions at any time and without notice. Neither we nor any Issuing Participant is responsible for any offer or Reward which is no longer in effect. Shell is not responsible for changes to, or discontinuance of, any special offer, promotion, or Fuel Rewards® Program Rewards Code offered by an Issuing Participant. Shell is not responsible for changes to, or discontinuance of, any Issuing Participant or Redeeming Participant, or for any Issuing Participant or Redeeming Participant withdrawing from the Fuel Rewards® program, or for any effect on accrual of Rewards, or ability to redeem Rewards, caused by such changes, discontinuance, or withdrawal.

If you believe that any Account summary showing the number of Rewards in your Account is in error or have a dispute regarding Rewards, you must notify us at the Member Support Helpdesk

within ninety (90) days of the date the purchase was made or it will be deemed correct. You may be required to submit documentation to support your claim.

Fuel Rewards® Cards, Alt IDs and Participant Cards, and all rights relating to them, are and will remain the property of Shell or the applicable Issuing Participant. You may not offer for sale, sell, exchange, give, charge or otherwise dispose of any Reward. You are responsible for all taxes payable due to your participation in the Fuel Rewards® Program.

8. Adjustments

In the case of any failure by you to follow these Terms and Conditions or any other terms or conditions applicable to programs or offers in which you may elect to participate as part the Fuel Rewards® program (including any terms and conditions of any Issuing Participant or Redeeming Participant), or any other fraud, misrepresentation, or abuse related to the Fuel Rewards® program, including but not limited to your engaging in a pattern of returning or canceling products or services after the corresponding Rewards have been credited, as determined by us in our sole discretion, we and the Issuing Participants reserve the right to make any adjustments to your Account at any time and to take appropriate administrative or legal action. In such a case, some or all of your Rewards earned through the Fuel Rewards® program may be forfeited and your Account closed, and we reserve the right to seek reimbursement from you for the cost of any Reward you receive upon redemption of Rewards that are subsequently deducted from your Account. You give Shell permission to review your Account with Issuing Participants and Redeeming Participants in cases where Shell suspects fraudulent activity.

9. Redemption of Rewards

To redeem Rewards (including cents per gallon Rewards for purchases of fuel at participating Shell branded stations or Redeeming Participants), you must present your Fuel Rewards® Card or Participant Card or enter your Alt ID when making a qualifying purchase at Redeeming Participants. Additionally, once your Account is established, you may link a credit card to your Account and use of that credit card may be used in place of swiping your Fuel Rewards® Card or entering your Alt ID ("Link & Save™"). Your Rewards for fuel will automatically be applied to the transaction either by reducing the per-gallon price of the fuel by the amount of the Rewards you have earned prior to dispensing fuel or by applying the appropriate Reward amount to the total transaction (where this feature is available) after dispensing fuel once your Reward balance is transmitted to the Redeeming Participant. For fuel purchases where you redeem only your Platinum, Gold or Silver status (“Tier Status”) Rewards (see https://www.fuelrewards.com/status

for details regarding Tier Status), fuel savings are limited to thirty-five (35) gallons of fuel per purchase per vehicle or fraud limits placed by the Redeeming Participant and/or limits placed on your payment card by your financial institution, each of which may be lower. For fuel purchases where you redeem Rewards in addition to your Tier Status Rewards, fuel savings are limited to twenty (20) gallons of fuel per purchase per vehicle (unless otherwise specified in the applicable offer terms) or fraud limits placed by the Redeeming Participant and/or limits placed on your payment card by your financial institution, each of which may be lower. Due to the technical capabilities at the pump, there may be a minimum charge per gallon of fuel purchased ranging from .010 to .109 dollars (i.e., 1 to 10.9 cents per gallon) regardless of the redeemable Fuel Rewards® savings available. For purchases of $75 or more, you may be required to go inside to pay. Unbranded diesel and alternative fuels may not be eligible. It may not be possible to combine multiple discounts and/or Rewards in a single transaction.

Once you begin to dispense fuel using a Reward, you must dispense to the gallon limit or you forfeit any remaining Reward balance, except in the case of a carry-over transaction as described below. For example, if you only pump fifteen (15) gallons of fuel, when the gallon limit was twenty (20) gallons, you would abandon the remaining five (5) gallons worth of Reward balance.

If you have a Reward balance greater than the current per-gallon price of fuel, the price will roll down to the maximum capability of the fuel equipment, and your remaining Reward balance will be saved for a future fuel purchase. For example, if you have a $3.00 per gallon Reward, the price of fuel is $2.50 and the fuel equipment has a minimum required price per gallon of 10¢, you could redeem $2.40 and retain a 60¢ per gallon Reward (the $3.00 per gallon Reward minus the $2.40 actually redeemed). You would be responsible for paying the minimum required price per gallon of 10¢. In the event of a carry-over transaction, the Rewards are extinguished based on the order in which they were issued, with the oldest being extinguished first, and the carryover rewards are subject to their original expiration limits.

If paying using multiple forms of tender (i.e., gift card and credit card or cash, multiple credit cards), please go inside to pay in order to redeem the full value of the Fuel Rewards® savings.

Rewards issued by Shell or participating Shell branded stations can only be redeemed at stations that are participating in the Fuel Rewards® program.

Any rewards earned through any participating non-Shell convenience store rewards program cannot be redeemed by any Shell branded station participating in the Fuel Rewards® program.

For markets where Shell runs a separate loyalty program with a non-participating Fuel Rewards® program grocer, only non-grocer Rewards (e.g., Rewards earned through the Dining, Online Shopping, Rewards Codes, and other card-link enabled offers) or Rewards issued by Shell can be redeemed at Shell branded stations also participating in the Fuel Rewards® program in those markets, and any rewards being redeemed in those markets that were earned through a participating Fuel Rewards® program grocer rewards program must be redeemed at a participating Fuel Rewards® program non-Shell fuel station in those markets.

Specific offers, terms and conditions and expiration details relating to how to redeem Rewards for a particular offer or promotion are described at www.fuelrewards.com or in material provided in connection with a promotion or offer.

10. Disclaimers

NO REWARD MAY BE REDEEMED UNTIL IT HAS BEEN CREDITED TO THE MEMBER'S ACCOUNT. REWARDS HAVE NO CASH, MONETARY OR OTHER VALUE, CANNOT BE CONVERTED INTO ANY CURRENCY, CANNOT BE APPLIED AS CREDIT TO ANY PAYMENT CARD STATEMENT, AND MAY BE CANCELED AT ANY TIME. SPECIFIC REWARDS MAY EXPIRE UNDER THE TERMS OF THE PROMOTIONAL PROGRAMS OR OFFERS ESTABLISHED BY US OR AN ISSUING PARTICIPANT.

Transactions upon which Rewards are earned or redeemed are made directly with an Issuing Participant or Redeeming Participant other than Shell, Shell has no responsibility for the design, delivery, use, standard, quality or otherwise of any goods or services sold by Issuing Participants or Redeeming Participants through the use of the Fuel Rewards® Program. These transactions and all the Rewards are subject to all applicable legal rules and the terms and conditions set by the Issuing Participants and Redeeming Participants.

THE INFORMATION, PRODUCTS AND SERVICES PROVIDED AS PART OF THE FUEL REWARDS® PROGRAM AND ON THE FUEL REWARDS® SITES ARE PROVIDED ON AN "AS IS", "WHERE IS", AND "WHERE AVAILABLE" BASIS. NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT, REDEEMING PARTICIPANT OR TRANSACTION INFORMATION PROVIDER WARRANTS THE INFORMATION OR SERVICES PROVIDED AS PART OF THE FUEL REWARDS® PROGRAM OR YOUR USE OF THE FUEL REWARDS® SITES GENERALLY, EITHER EXPRESSLY OR IMPLIEDLY, FOR ANY PARTICULAR PURPOSE, AND EACH OF THE FOREGOING PARTIES EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT, REDEEMING PARTICIPANT OR TRANSACTION INFORMATION PROVIDER WILL BE RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT RESULT OR COULD RESULT FROM INTERCEPTION BY ANY THIRD PARTY OF ANY INFORMATION OR SERVICES MADE AVAILABLE TO YOU VIA THE FUEL REWARDS® SITES.

ALTHOUGH THE INFORMATION PROVIDED TO YOU ON THE FUEL REWARDS® SITES IS OBTAINED OR COMPILED FROM SOURCES WE REASONABLY BELIEVE TO BE RELIABLE, NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT OR REDEEMING PARTICIPANT GUARANTEES THE ACCURACY, VALIDITY, TIMELINESS OR COMPLETENESS OF ANY INFORMATION OR DATA MADE AVAILABLE TO YOU FOR ANY PARTICULAR PURPOSE. NEITHER SHELL NOR PDI, ANY ISSUING PARTICIPANT OR REDEEMING PARTICIPANT SHALL BE LIABLE FOR ANY FAILURE OF THE FUEL REWARDS® PROGRAM OR THE FUEL REWARDS® SITES ARISING OR RESULTING FROM ACTS OR EVENTS BEYOND THE CONTROL OF SHELL, PDI OR SUCH ISSUING PARTICIPANT OR REDEEMING PARTICIPANT, AS APPLICABLE.

11. Member Obligations

You may post reviews, comments, photos, and other content; and make other communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is in compliance with the rules and conventions for postings not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and such content does not consist of or contain software viruses, political campaigning, advertising, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, create an account for anyone other than yourself without permission, use an e-mail address that is subject to any rights of a person other than you without appropriate authorization, use an e-mail address that is a name that is offensive, vulgar or obscene, impersonate any person or entity, or otherwise mislead as to the origin of any content.

If you do post content or submit information or material to the Fuel Rewards® Sites, Linked Sites (as defined below), through social media accounts administered by Shell, through email directed to us, through blogs, or through other communications, and unless we indicate otherwise, you grant to Shell a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable (through multiple tiers) right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, display and otherwise fully exploit (including without limitation, for purposes of promoting Shell, the Issuing Participants and the Redeeming Participants, and promoting and redistributing part or all of the Fuel Rewards® Program) such content, information and material, with or without the name that you submit in connection with such content, information or material, throughout the world in any media now known or later developed. You represent and warrant that you own or otherwise control all of the rights to the content, information and material that you post; that such content, information and material is accurate; that use of such content, information and material does not violate these Terms and Conditions or the rights of any third party, and will not cause injury to any person or entity.

Shell has the right but not the obligation to monitor and edit or remove any activity or content. Shell takes no responsibility and assumes no liability for any content posted by you or any third party.

12. Intellectual Property Rights and Usage Restrictions

Shell, its affiliates or its licensor, retains all right, title and interest to and under all patents (including all reissues, divisions, continuations and extensions of such patents) patent applications, trademarks (including but not limited to registered and unregistered marks, trademark applications, service marks, logos and other distinctive brand features), tradenames, domain names, all other names and slogans embodying business, product or service goodwill, copyrights, computer software, specifications, data, designs, trade secrets, technology, diagnostic tools, inventions, know-how, processes and confidential and proprietary information and any other intellectual property or other right, in all information and content (including all text, data and graphics) in the Fuel Rewards® Program and on the Fuel Rewards® Sites. All copyright and other intellectual property rights in this material are either owned by Shell, its affiliates, or have been licensed to it by the owner(s) or licensee of those rights so that it can use this material as part of the Fuel Rewards ® Program. Shell, its affiliates or its licensor may enforce all rights to the full extent of the law.

Without the prior written consent of Shell, its affiliates or its licensor, you are strictly prohibited from, including, without limitation, modifying, copying, transmitting, distributing displaying, performing, reproducing, publishing, licensing, framing, creating derivative works from, transferring or otherwise using in any other way for commercial or public purposes, in whole or in part, any information, text graphics, images, video clips, directories, databases, listing, trademarks or software obtained from the Fuel Rewards® Program or the Fuel Rewards® Sites. Systematic retrieval of content from the Fuel Rewards® Sites to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) or creating links to the Fuel Rewards® Sites without written permission from Shell is strictly prohibited.

Nothing in the Fuel Rewards® Program or on the Fuel Rewards® Sites shall be interpreted as granting any license or right to use any image or trademark in the Fuel Rewards® Program or on the Fuel Rewards® Sites. Unless otherwise specified, the Fuel Rewards® Sites are for your personal and non-commercial use only and you may print, copy and download any information or portion of the Fuel Rewards® Sites for your personal use only. Copying or downloading material from the Fuel Rewards® Sites does not transfer title to any material on the Fuel Rewards® Sites to you. If you copy or download any information or software from the Fuel Rewards® Sites, you agree that you will not remove or obscure any copyright, trademark, patent or other intellectual property or proprietary rights notices or other notices or legends contained in any such information. You are prohibited from using any trademarks, for any purpose other than as permitted in these Terms and Conditions including, but not limited to, use as metatags on other pages or sites on the World Wide Web without the written permission of Shell. its affiliates or its licensor, which own the trademarks.

You will not upload, post or otherwise make available on the Fuel Rewards® Sites any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.

You recognize the value of the goodwill associated with the Fuel Rewards® program and acknowledge that the Fuel Rewards® program and the Fuel Rewards® Sites and all rights therein and goodwill pertaining thereto belong exclusively to Shell, its affiliate or its licensor. You further agree that it is critical that such goodwill be protected and enhanced and, toward this end, you shall not during the term of your membership in the Fuel Rewards® program or thereafter: (i) attack the title or any rights of Shell, its affiliate or its licensor in or related to the copyright, trademarks, patents and other intellectual property in the Fuel Rewards® program and/or the Fuel Rewards® Sites; (ii) do anything either by an act of omission or commission which might impair, violate or infringe the copyright, trademarks, patents, and other intellectual property in the Fuel Rewards® program and/or the Fuel Rewards® Sites; (iii) claim (adversely to Shell, its affiliate or its licensor or anyone claiming rights through Shell, its affiliate or its licensor) any right, title or interest in or to the copyright, trademarks, patents, and other intellectual property in the Fuel Rewards® program and/or the Fuel Rewards® Sites; (iv) misuse or harm the copyright, trademarks, and other intellectual property in the Fuel Rewards® program and/or the Fuel Rewards® Sites or bring the Fuel Rewards® program into disrepute; (v) for your benefit, directly or indirectly, register or apply for registration of trademarks in the Fuel Rewards® program and/or the Fuel Rewards® Sites or any trademark which is, in the reasonable opinion of Shell, its affiliate or licensor, the same as or confusingly similar to any of these trademarks; (vi) for its benefit, directly or indirectly, register, maintain or apply for registration of a domain name which is, in Shell’s reasonable opinion, the same as, confusingly similar to or incorporates any of the trademarks Fuel Rewards® program and/or the Fuel Rewards® Sites; owned by Shell, its affiliate or its licensor, and/or (vii) engage in behavior we deem to be abusive to us, our employees, or to the Fuel Rewards® Program.

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe your copyrighted material has been used on a Fuel Rewards® Site without authorization, you can notify Shell in accordance with the Digital Millennium Copyright Act (“DMCA”), Title 17, United States Code, Section 512. Please direct your copyright infringement notice to Shell’s designated agent at the following address:

DMCA Copyright Agent
Shell Oil Products US
Attn: Loyalty Manager
150 North Dairy Ashford
Houston, Texas 77079
SOPUS-DMCA-Inquiries@shell.com

To ensure your DMCA notice is valid, it must be in writing and include the following details:

Authorized Signature: A physical or electronic signature of the person authorized to act on behalf of the copyright owner.
Description of Copyrighted Work: A detailed description of the copyrighted work that you believe has been infringed, or a list of multiple works if applicable.
Identification of Infringing Material: Specific identification of the material that is claimed to be infringing, along with sufficient information to help Shell locate the material.
Contact Information: Your contact details, including address, telephone number, and email address.
Good Faith Belief Statement: A statement asserting that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
Accuracy Statement: A declaration that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Upon receiving a valid DMCA notice, Shell will promptly investigate and take appropriate action, which may include removing or disabling access to the infringing material.

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA notice may not be effective.

Counter Notification

If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may submit a counter notification to Shell. To be effective, your counter notification must be a written communication sent to Shell’s designated agent at the address listed above and must include the following:

Subscriber Signature: A physical or electronic signature of the subscriber.
Identification of Removed Material: Identification of the material that has been removed or disabled, and the location where the material appeared before it was removed or disabled.
Good Faith Belief Statement: A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to a mistake or misidentification.
Subscriber Information: Your name, address, and telephone number.
Jurisdiction Consent: A statement consenting to the jurisdiction of the Federal District Court for your judicial district, or if outside the United States, for any judicial district in which the Fuel Rewards Website may be found, and agreeing to accept service of process from the person who filed the original notification or their agent.

The DMCA allows us to restore the removed content if the party filing the original DMCA notice does not file a court action against you within ten business days of receiving the copy of your Counter Notice.

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers. Please be aware that, under Section 512(f) of the DMCA, anyone who knowingly misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees, incurred by the alleged infringer, any copyright owner or authorized licensee, or Shell, as a result of Shell relying on such misrepresentation.

13. Data and Privacy

13.1 Privacy Notices. Personal details and other information relating to you provided to any Shell company through the Fuel Rewards® Sites or pursuant to transactions at Shell branded stations will only be used by Shell in accordance with the Fuel Rewards Privacy Policy (available at https://www.fuelrewards.com/fuelrewards/privacy-policy

) and/or our Shell US Privacy Notice (Motorists, Loyalty, Shell App users and visitors to Shell websites) (available at https://www.shell.us/privacy.html). Please read the Fuel Rewards Privacy Policy and Shell US Privacy Notice carefully before continuing. Shell reserves the right to make changes to its Fuel Rewards Privacy Policy and Shell US Privacy Notice. In the event of a conflict between the Fuel Rewards Privacy Policy and the Shell US Privacy Notice, the Fuel Rewards Privacy Policy will govern with respect to the Fuel Rewards Program.

13.2 Provision of Your Data. You shall be solely responsible for securing all rights in any data that you provide to Shell via the Fuel Rewards® Sites (collectively, "Your Data"). Shell will treat Your Data in accordance with our Fuel Rewards Privacy Policy and the Shell US Privacy Notice. You agree that Shell has the right to monitor any activity and content associated with the Fuel Rewards® Sites, including Your Data. We may investigate any reported violation of these Terms and Conditions or complaints relating to the Fuel Rewards® Sites and may take any action that we believe is appropriate including, but not limited to, removing Your Data and terminating or suspending your access to the Fuel Rewards® Sites. For the avoidance of doubt, Your Data expressly excludes any de-identified data; and other data to that Shell otherwise has rights, and that Shell may have generated without the use of Your Data.

13.3 Monitoring and Data Collection. You agree that we have the right and discretion to monitor any activity and content associated with the Fuel Rewards® Sites. We may investigate any reported violation of this Terms and Conditions or complaints relating to the Fuel Rewards® Sites and may take any action that we believe is appropriate including, but not limited to, removing materials from the Fuel Rewards® Sites and terminating or suspending your access to the Fuel Rewards® Sites. Your installation and/or use of the Fuel Rewards® Sites signifies your agreement to allow Shell to collect certain information regarding your use of the Fuel Rewards® Sites subject to our Fuel Rewards Privacy Policy and the Shell US Privacy Notice (as described in Section 13.1 above). By creating an Account, you agree to receive notices, agreements, disclosures, or other communications from Shell via electronic means, including, but not limited to, emails, push notifications, and/or text messages. These communications may include charging session notifications and final receipts. These communications are part of your relationship with Shell, and you receive them as part of your use of the Fuel Rewards® Sites. You therefore hereby agree that any such notices, agreements, disclosures, or other communications that Shell sends to you electronically will satisfy any legal requirements, including that such communications be in writing. Furthermore, you understand and agree that installation of the Fuel Rewards® Sites permits the downloading of updates and upgrades for the purpose(s) of fixing product defects or providing enhancements. You will be given notice and an opportunity to accept or refuse any updates or upgrades. However, your refusal of an update or upgrade may impact the performance of the Fuel Rewards® Sites.

14. Communications; Opting Out

We may send you certain Fuel Rewards® Program information that can include periodic statements of your Account and other information necessary for administration; promotional communications which will inform you of special offers and products we believe would be of interest to you; and promotional communications from third parties, including the Issuing Participants and Redeeming Participants, that have a relationship with the Fuel Rewards® Program.

As a member in the Fuel Rewards® Program, you may have consented to receive all of the kinds of information described above. If, at any time, you wish to no longer receive promotional communications relating to the Fuel Rewards® Program, you may opt out of the receipt of such promotional communications by clicking on the opt-out link provided at the bottom of each e-mail or by contacting our Member Support Helpdesk

https://www.fuelrewards.com/fuelrewards/support.html. Requests to be unsubscribed or to opt out of promotional communications will be processed promptly, however, you may be included in the selection for additional promotional communications for a short period of time after you make your request. We reserve the right to send out certain communications, including by email and/or regular mail, relating to membership information, and administrative messages that are considered part of your Account (including communications informing you when you have linked or unlinked a payment card to your Account), without offering you the opportunity to opt out of receiving them. Shell is not responsible and shall have no liability for any promotional or other communications sent to you by Issuing Participants or Redeeming Participants.

15. Collection and Use of Certain Information

You acknowledge that in order to operate the Fuel Rewards® Program, we will collect information about you, your participation in the Fuel Rewards® Program and your purchases from Issuing Participants or Redeeming Participants. You authorize Issuing Participants and/or Redeeming Participants and their respective agents to disclose to us any and all information with respect to your purchases from such Issuing Participant and/or Redeeming Participant, including but not limited to information regarding purchases made, products ordered, order number, the time and date the purchase occurred, and the email entered for the purchase. You agree to hold us harmless for any information disclosed to us.

You authorize us to use any such information and to disclose such information (i) to our representatives and agents in order to administer the Fuel Rewards® Program; (ii) to third parties, including but not limited to PDI, where necessary or convenient for transfer or redemption of your accumulated Rewards or otherwise in connection with the Fuel Rewards® Program; (iii) to Issuing Participants or Redeeming Participants and participating Shell branded stations who are investigating potential fraud or abuse; and (iv) otherwise in accordance with the terms of the Fuel Rewards Privacy Policy

and Shell US Privacy Notice.

16. Discontinuation or Suspension of Use

We may, in our sole discretion, at any time and without prior notice: (i) discontinue transmitting all or any part of the content related to the Fuel Rewards® program; (ii) change, discontinue or limit access to the Fuel Rewards® program or any participant, reward, functionality, feature or other component of the Fuel Rewards® program; or (iii) suspend or terminate your use of or access to the Fuel Rewards® program or your Account, upon giving you notice of such suspension or termination, if we reasonably believe you have breached these Terms and Conditions.

17. Limitation of Liability

NEITHER WE, OUR AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS, ANY TRANSACTION INFORMATION PROVIDER, NOR ANY OF OUR OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, PARENT COMPANIES, AFFILIATES, SUBCONTRACTORS, JOINT VENTURES, REPRESENTATIVES OR AGENTS HAVE ANY RESPONSIBILITY OR LIABILITY FOR ANY COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR DAMAGES FOR LOSS OF INCOME OR PROFITS ARISING OUT OF OR RELATED TO THE FUEL REWARDS® SITES, THE FUEL REWARDS® PROGRAM OR YOUR PARTICIPATION IN THE FUEL REWARDSs® PROGRAM, INCLUDING WITHOUT LIMITATION: (I) ANY FAILURE, DELAY OR DECISION BY US IN ADMINISTERING THE FUEL REWARDS® PROGRAM OR AMENDING THESE TERMS AND CONDITIONS OR THE BASIS ON WHICH YOU CAN REDEEM REWARDS; (II) UNAUTHORIZED USE OF YOUR ACCOUNT, YOUR FUEL REWARDS® CARD, ALT ID OR PARTICIPANT CARD OR PIN; (III) ANY PRODUCT, SERVICE, OFFER, REPRESENTATION, STATEMENT OR CLAIM ABOUT THE FUEL REWARDS® PROGRAM MADE BY AN ISSUING PARTICIPANT OR REDEEMING PARTICIPANT OR ANY OF THEIR SUPPLIERS, OR ANY OTHER PERSON; OR (IV) THE PURCHASE, REDEMPTION FOR OR USE OF ANY GOODS OR SERVICES OF ISSUING PARTICIPANTS OR REDEEMING PARTICIPANTS OR OTHER PARTIES PARTICIPATING IN THE FUEL REWARDS® PROGRAM. THIS APPLIES EVEN IF WE, OUR AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS OR OUR OR THEIR REPRESENTATIVES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR MAXIMUM LIABILITY, AND THE MAXIMUM LIABILITY OF OUR AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS AND ANY OF OUR OR THEIR RESPECTIVE OFFICERS AND DIRECTORS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE FIFTY DOLLARS ($50.00) OR THE MAXIMUM CASH SAVINGS AMOUNT YOU RECEIVED IN THE LAST TWO YEARS FROM THE DATE OF ACCEPTANCE OF THESE TERMS AND CONDITIONS, WHICHEVER IS GREATER.

18. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD SHELL AND ITS AFFILIATES, PDI, THE ISSUING PARTICIPANTS, THE REDEEMING PARTICIPANTS AND THE TRANSACTION INFORMATION PROVIDERS (AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, PARENT COMPANIES, AFFILIATES, SUBCONTRACTORS, JOINT VENTURES, REPRESENTATIVES AND AGENTS) HARMLESS FROM AND AGAINST ANY AND ALL LIABILITIES AND COSTS INCURRED IN CONNECTION WITH ANY CLAIM DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATED TO ANY ACTUAL OR ALLEGED BREACH BY YOU OF THESE TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION ATTORNEYS' FEES AND COSTS. FOR THOSE MATTERS SUBJECT TO INDEMNIFICATION BY YOU IN WHICH NEITHER SHELL NOR PDI, ANY OF ITS AFFILIATES IS A PARTY, ANY APPLICABLE INDEMNIFIED ISSUING PARTICIPANT, REDEEMING PARTICIPANT AND/OR TRANSACTION INFORMATION PROVIDER MAY PROVIDE INPUT INTO THE DEFENSE OF SUCH MATTERS, AT THEIR OWN EXPENSE. YOU FURTHER AGREE TO COOPERATE AS REQUESTED BY SHELL IN THE DEFENSE OF ANY INDEMNIFIED CLAIM. YOU SHALL NOT IN ANY EVENT SETTLE ANY INDEMNIFIED CLAIM WITHOUT THE PRIOR WRITTEN CONSENT OF SHELL. WITHOUT LIMITING ANY OBLIGATION TO INDEMNIFY AND HOLD HARMLESS, WITH RESPECT TO YOUR OBLIGATION TO DEFEND, SHELL RESERVES THE RIGHT, AT ITS OWN DISCRETION AND EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE (INCLUDING EXCLUSIVE CONTROL) OF ANY MATTER THAT IS SUBJECT TO INDEMNIFICATION BY YOU.

19. Release

By participating in the Fuel Rewards® Program, you release Shell and its affiliates, its subcontractors, PDI, and the Issuing Participants, Redeeming Participants and the Transaction Information Providers from any costs, damages, injury or harm that may arise from participation in the Fuel Rewards® Program.

You may find content to be offensive, harmful or inaccurate. You agree to look solely to the original posting party for any claims you may have regarding their information. If you have a dispute with one or more users, you release Shell, PDI, the Issuing Participants, the Redeeming Participants and the Transaction Information Providers (and its and their officers, directors, employees, affiliates, parent companies, subcontractors, joint ventures, representatives and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

California Civil Code Waiver. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

20. Termination, Changes and Breach

We may change, cancel, suspend or discontinue any aspect of the Fuel Rewards® Program, the Rewards, the Issuing Participants and Redeeming Participants, the issuance and redemption procedures and restrictions, or the type of rewards or discounts offered, all without notice or liability and even though changes may affect the value of Rewards already accumulated. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. We may also impose limits on features and services or restrict your access to parts or the entire Fuel Rewards® Program without notice or liability.

For example, but without limitation, we may add, delete or change Issuing Participants, Redeeming Participants, time limits for collection, redemption or use of Rewards; redemption conditions or procedures; or the value of purchases required for particular Rewards. If no Rewards are recorded in your Account for three (3) years, or if you commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Fuel Rewards® program privileges or act in any other way to the detriment of us, our Issuing Participants, Redeeming Participants, or the Fuel Rewards® program, we may, without affecting our other rights, terminate your Account, and/or cancel your Rewards and disclose appropriate information requested by proper authorities. If a Reward expires or is cancelled for any reason, it becomes void without compensation. You may elect to close your Account, terminate your participation in the Fuel Rewards® Program, and not use our products and services or the products and services or the Issuing Participants or Redeeming Participants at any time in your sole discretion.

21. License and Fuel Rewards® Sites Access

Shell grants you a limited license to access and make personal use of the Fuel Rewards® Sites. This license does not include any resale or commercial use of the Fuel Rewards® Sites or its contents. The Fuel Rewards® Sites or any portion of the Fuel Rewards® Sites may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purposes without the express written consent of Shell.

22. Availability of the Fuel Rewards® Sites

SHELL CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE FUEL REWARDS® SITES. You acknowledge that there may be interruptions in service or events that are beyond our control, including but not limited to malfunction hardware at the point of sale (POS). The Fuel Rewards® Sites may be unavailable from time to time for any reason including, without limitation, routine maintenance. We retain the right at our sole discretion to deny service or access to the Fuel Rewards® Sites to anyone at any time and for any reason.

23. Security of the Fuel Rewards® Sites

Certain parts of the Fuel Rewards® Sites will be password protected and accessible only to users with valid usernames and passwords. Only you are authorized to use your password. Any transfer of passwords to, or use of passwords by, an unauthorized person is strictly prohibited. You will maintain the confidentiality of the user IDs and passwords by which you access the Fuel Rewards® Program and the Fuel Rewards® Sites and will allow access to the Fuel Rewards® Program and the Fuel Rewards® Sites only by authorized persons, and not by any program, expert system, electronic agent, "bot" or other automated means. You acknowledge that neither Shell nor any third party will contact you to solicit your user ID or password. Therefore, you should not provide your user ID or password to any person whom you do not authorize to use your Account. Any use of your assigned user IDs or passwords will be deemed to be your use. Remember to choose a strong password, including numbers, capital letters, special characters, etc., and one that is not typically found in a dictionary. You may never use someone else's Account, username or password without that person's permission. When creating your Account, you must provide accurate and complete information. YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ACCOUNT, AND YOU AGREE THAT YOU ARE FULLY RESPONSIBLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR PASSWORD OR ACCOUNT, AND THAT SHELL HAS NO LIABILITY FOR ANY ACTIVITIES THAT OCCUR UNDER YOUR PASSWORD OR ACCOUNT. If there is a breach of security through your Account, you must immediately change your password and notify us of such breach. You agree that, unless you have first notified us immediately of any such breach, we should assume that any instruction transmitted using your user ID and password is yours and has been authorized by you, and we will have no obligation to inquire into the propriety of such instruction. You will not permit any use of the Fuel Rewards® program and the Fuel Rewards® Sites that would damage, interfere with or unreasonably overload the Fuel Rewards® program and the Fuel Rewards® Sites.

24. Linked Internet websites and other platforms

The Fuel Rewards® Sites provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to other websites not controlled by us ("Linked Sites"). These Linked Sites may contain terms and conditions and privacy provisions that are different from those provided herein. In addition, if you use a social media platform or your mobile device or other method of communication to interact with Shell or the Fuel Rewards® Sites, these applications also have terms and conditions and privacy provisions that governs the use of personal information related to that application. We are not responsible for the collection, use, or disclosure of information collected through Linked Sites, social media platforms, mobile devices or other methods of communication and we expressly disclaim any and all liabilities related to such collection, use, or disclosure.

The Online Shopping site found at fuelrewards.com/shop

("Online Shopping Site") is operated as part of the Fuel Rewards® program pursuant to an agreement with PDI via affiliate marketing networks. Use of the Online Shopping Site and all transactions conducted via the Online Shopping Site are subject to the offer terms and conditions established by PDI and/or each individual online merchant. Each Online Shopping transaction is made directly through an individual online merchant's website, but you must access the online merchant through the Online Shopping Site to earn Rewards for your purchase. Shell will have no responsibility or liability with respect to any Rewards earned in connection with a transaction conducted on the Online Shopping Site, or the information collection, usage, disclosure or security practices of each individual online merchant.

Your name, e-mail address, postal address, telephone number and payment card number provided to Shell or PDI when you link your payment card to your Account shall also be sent to Rewards Network, including for use in administering the Dining Program and in targeting personalized offers in connection with all rewards programs administered by Rewards Network; you acknowledge and agree that the use and disclosure of such information by Rewards Network will be subject to the Rewards Network’s Privacy Policy

(see "Dining Program Privacy Policy") and not of Shell’s. In addition, the Dining site found at dining.fuelrewards.com which is accessible via hyperlink from the Fuel Rewards® Sites, is operated by Rewards Network, not by Shell. Use of the Dining Site and all transactions conducted via the Dining Site are subject to the applicable terms and conditions established by Rewards Network, and you agree to comply with such terms and conditions to the extent that such terms and conditions do not conflict with any other provision herein. In addition, any information provided on or through the Dining Site is subject to the Rewards Network’s Dining Program Privacy Policy and not the Fuel Rewards Privacy Notice or Shell US Privacy Notice. We are not responsible for the information collection, usage and disclosure practices of Rewards Network. Neither Shell nor any Issuing Participant or Redeeming Participant (other than Rewards Network) will have any liability with respect to the Dining Site.

25. General

These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Fuel Rewards® Program, your entitlement to collect and redeem Rewards and your entitlement to any other benefits of the Fuel Rewards® Program and supersede all previous versions. Except as expressly provided herein, Shell and any applicable third parties reserve all rights with respect to the Fuel Rewards® program and the Fuel Rewards® Sites, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies and notify your Internet Service Provider of any fraudulent activity we associate with your use of the Fuel Rewards® Sites) in the event of any violations. Shell may enforce these Terms and Conditions to the full extent of the law. When you deal with us over the Internet or via any of the Fuel Rewards® Sites, you consent to the formation of contractual relations through electronic communications. We are the final authority as to any questions or disputes regarding the Fuel Rewards® Program or any Reward. We will not be deemed to have waived any of our rights even if we redeem Rewards when not required. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes.

If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions. No waiver by either Shell or you of any breach or default or failure to exercise any right allowed under these Terms and Conditions is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under these Terms and Conditions. The section headings used herein are for convenience only and shall be of no legal force or effect. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms and Conditions without our express prior written consent. Any such attempted assignment, transfer or sublicense shall be void. We may assign, transfer or sublicense any or all of our rights or obligations under these Terms and Conditions without restriction. These Terms and Conditions do not, and shall not be construed to, create any partnership, joint venture, employer-employee or agency relationship between you and Shell. Without limitation, you agree that a printed version of these Terms and Conditions and of any notice given hereunder in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Condition to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

26. Must Be At Least 18 Years Old to Use The Fuel Rewards® Sites

At the Fuel Rewards® Sites, Shell makes no active effort to collect personal information from individuals under the age of 18. Although Shell requires that users must be at least eighteen (18) years of age or older, you must nonetheless ensure that content you provide is acceptable for viewing by users who might not be adults.

27. Jurisdiction and Governing Law

These Terms and Conditions are governed by and to be interpreted in accordance with the laws of the State of Texas (excluding any conflict of law principles that would direct the application of the laws of another jurisdiction). BY YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS, YOU AGREES THAT ANY CLAIMS OR DISPUTES SHALL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS. Shell does not represent or warrant that the Fuel Rewards® Sites, or any functionality or feature thereof, is appropriate or available for use in any particular jurisdiction other than that of the United States. Those who choose to download, access or use the Fuel Rewards® Sites do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. You are also subject to the United States export controls and are responsible for any violations of such controls, including any United States embargoes or other federal rules and regulations restricting exports.

28. Variances in Offerings.

Information published on the Fuel Rewards® Sites may contain references or cross-references to goods, services, or promotions that are not available in every state or county due to applicable local laws or limited participation by Shell branded stations or limited promotions. Shell branded stations may be owned and operated by independent third parties (such as wholesalers or retailers) pursuant to contracts with Shell, its affiliates, or others under contract with Shell.

29. English Language

The official text of these Terms and Conditions or any notice provided hereunder shall be in English. In the event of any dispute concerning the construction or meaning of these Terms and Conditions, the language of these Terms and Conditions as written in English will govern.

30. Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND SHELL AND/OR PDI, ANY ISSUING PARTICIPANT OR REDEEMING PARTICIPANT, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT SHELL AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS AND CONDITIONS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes ("Supplementary Procedures"), as amended by this Agreement. The arbitral tribunal shall consist of one arbitrator, to be appointed in accordance with AAA Supplementary Procedures. The Supplementary Procedures are available here (PDF)

. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held in Houston, Texas. The language of the arbitration shall be English. The arbitrator's decision will follow the terms of these Terms and Conditions and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. All aspects of the arbitration shall be confidential. Save to the extent required by law or pursuant to any proceedings to enforce or challenge an award, no aspect of the proceedings, documentation, or any (partial or final) award or order or any other matter connected with the arbitration shall be disclosed to any other person by either party or its counsel, agents, corporate parents, affiliates or subsidiaries without the prior written consent of the other party / parties. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies, and, if the law allows, they can seek relief against us for you.

31. Third Party Beneficiaries

The provisions of these Terms and Conditions are for the benefit of Shell and you and not for any other person or entity; provided, however, that PDI, the Issuing Participants, Redeeming Participants and Transaction Information Providers shall be third party beneficiaries of the Disclaimers, Redemption of Awards, Collection and Use of Certain Information, Governing Law, Limitation of Liability, Indemnification, Arbitration, and Release provisions of these Terms and Conditions.

Equilon Enterprises LLC dba Shell Oil Products US
150 North Dairy Ashford,
Houston, Texas 77079

Dining Program Terms of Use

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE

Dining Terms

Events and Specials Terms

Rewards Network Establishment Services Inc. and its affiliates (“we,” “us,” and “our”) have collaborated with Excentus Corporation (“Excentus”) and/or PDI Technologies, Inc. (“PDI”) to provide Fuel Rewards® Dining (“Program”) as part of the Fuel Rewards® Program which is now owned by Equilon Enterprises LLC dba Shell Oil Products US (“Shell”) (Excentus, PDI, and Shell shall each be referred to as a “Rewards Partner”). By accessing this website or mobile application (collectively, “Site”) and/or participating in the Program, you agree to these terms of use, including our Privacy Policy.

Please read these Terms carefully as they contain very important information about terms applicable to use of the Site and participation in the Program. These Terms are between you and us, and there are no third-party beneficiaries of these Terms. THESE TERMS CONTAIN AN ARBITRATION PROVISION.

You may visit this Site without registering or providing us any information. Participation in the Program will require enrollment in the Program and enrollment of your personal information as described herein. If you do not agree to these Terms, please exit this Site and, if you are enrolled in the Program, cancel your enrollment by following the instructions in the “Cancellation and Termination

” section of these Terms.

Changes to Terms

Program Rewards

Reward Limitations and Restrictions

Limits on Linked Cards

Limitation on Damages

Indemnity

Mandatory Arbitration

Enforcement and Choice of Law

Cancellation and Termination

Assignment and Transfer

Privacy Policy

In addition to these Terms, our Privacy Policy

, which describes what information we collect about you and how we use it and share it, governs your use of the Site and enrollment in the Program.

Changes to Terms

We reserve the right, at our sole discretion, to modify, add, or remove any portion of these Terms in whole or in part, at any time. Modifications will be posted on the Site and will be effective immediately upon posting (or such effective date as may be indicated at the top of the revised Terms), and we will otherwise strive to provide you notice of such changes. Any use of the Site or any service provided via the Site or continued participation in the Program following such change constitutes your agreement to the change. Online modifications and amendments supersede any printed version/copy of these policies, terms, and conditions.

Program Rewards

When you have a qualifying purchase at a restaurant in the Program (“Participating Merchant”) with an eligible credit and/or debit card that you have enrolled in the Program (“Linked Card”), we will work with Rewards Partner to award you the reward stated on the Program Site or promotional materials, subject to the terms and conditions stated on the Program Site or promotional materials, which are incorporated into these Terms by this reference. See "How It Works

" for current information on rewards requirements and benefits. You authorize the applicable Payment Card Network (as defined below) to share with us Linked Card purchase or return transaction information, such as the time, date, and amount, at Participating Merchants. Program benefits are subject to change at any time.

For certain qualifying purchases, you may be required to complete the survey in order to earn rewards. All reviews, surveys, comments, feedback, photos, and other information about your dining experiences, Participating Merchants, or participation in the Program that you choose to disclose, submit, or convey via the Site (which we refer to collectively as "Comments") may be reprinted, used, displayed, redistributed, shared, transmitted, excerpted, modified, and/or disseminated (in whole or in part) by us. Your Comments must comply with our Review Guidelines

. We reserve the right to remove any Comments that are inappropriate.

Your provision of Comments to us constitutes a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Comments throughout the world in any media. You warrant that: (i) any use of Comments by us will not violate any right of any third party; and (ii) any Comments are not libelous, unlawful, or obscene.

Reward Limitations and Restrictions

Not all purchases at Participating Merchants will yield rewards, and rewards may vary for each Participating Merchant, for completing specified behaviors, or based upon achieved earning tiers. You will not receive rewards for a purchase from a Participating Merchant unless your purchase with your Linked Card meets the terms of a qualifying purchase. For instance, purchases with your Linked Card at a Participating Merchant may qualify only up to a specified dollar amount, or only if made during certain time periods on specified days, or may be subject to other restrictions included on the Site. You should refer to the Participating Merchant’s details web page on the Site or, for a promotional offer, the terms stated on the promotion for the specific terms applicable for a qualifying purchase. Other conditions for earning rewards (for example, submission of a survey within a specified time period or building a minimum amount of rewards within a specified period of time) may be applicable.

Not all payment cards are eligible to participate in the Program. Certain payment cards (such as gift cards, flexible spending accounts or EBT cards) may not be processed through American Express®, Mastercard®, Visa®, Discover® or another payment card network (each, “Payment Card Network”), or a payment card processor and are therefore not eligible to participate. Your Linked Card may not be monitored for eligibility to earn rewards through some Payment Card Networks or payment card processors, that cannot identify our merchants. In addition, depending on the Payment Card Network or payment card processor, some transactions with your Linked Card (for example, PIN-based transactions, or transactions through a third-party payment mobile application), may not be monitored for eligibility to earn rewards. Please do not use a debit card PIN or a third-party payment app if you want a qualifying purchase to earn rewards. Certain corporate payment cards may be ineligible to earn rewards through the Program. If you attempt to link an ineligible card, you will receive an error message.

The rewards for which you are eligible may vary depending on a variety of factors, such as the Participating Merchant and your level of activity within the Program. You may be eligible for rewards and offers that are not available to others, and other rewards and offers may not be available to you. Information on the type, amount, limits, and other conditions on rewards and offers available to you, as well as current Participating Merchants, are available by signing in to your Program account with your unique login ID. You are responsible for reviewing this information before you make a purchase at a Participating Merchant, as these details may change from time to time and may affect the rewards and offers you receive. Reward Partne’s program may also contain terms and conditions that govern the award or redemption of, or other terms related to, rewards and rewards under the Program are subject to Reward Partner’s terms of use.

In some cases, a Participating Merchant’s payment card processor may experience a lag time (approximately 24 hours) between when a credit and/or debit card is linked to a Program account and when the payment card processor is able to identify and provide us with the dining transaction data associated with that Linked Card. If you believe that you are eligible for rewards for dining at a Participating Merchant, and those rewards have not registered in your Program account within 10 days of the dine, please contact the Program’s Member Services at (855) 694-3463. We reserve the right to require that you provide a receipt from the Participating Merchant or documents reasonably required by us to evidence an eligible transaction in order to receive your reward.

We and Rewards Partner are not responsible for income tax or other tax liability (if any) associated with rewards you earn under the Program.

Limits on Linked Cards

We operate many different rewards programs, of which this Program is only one. A list of the rewards programs we operate is available here

. You may link up to twelve (12) Linked Cards with us as part of the Program, but any one eligible credit and/or debit card may be linked with only one program. If you subsequently link a Linked Card with another program that we operate, we will remove your Linked Card from participation in this Program, and that Linked Card will earn rewards under the new program and not under the original Program. Likewise, if your Linked Card was previously linked with us in another program that we operate, we will remove that Linked Card from participation in the other program, and that Linked Card will earn rewards in this Program. You will be notified if your Linked Card has been removed from one program because it has been linked in another program that we operate. For example, if you are a member of our Rewards Network-owned program, http://www.neighborhoodnoshrewards.com/("Neighborhood Nosh"), and you enroll a Linked Card that is part of the Program in Neighborhood Nosh, that Linked Card will be removed from the ability to earn rewards in the Program and you will be notified of this by email.

Use of the Site

You may use the Site to obtain information about, and to enroll and participate in, rewards programs we offer based on use of credit and/or debit cards at Participating Merchants. In order to participate in the Program, you must be at least 18 years old and a resident of the United States. We do not knowingly market to, or solicit or collect information from, children under the age of 18.

We may terminate, change, suspend, or discontinue any aspect of the Site, including the availability of any features of the Site, at any time. We also may impose limits on certain features and services or restrict your access to part or all of the Site without notice or liability.

Limited License

We grant you a non-exclusive, non-transferable, limited right to access, display, and use the Site, and all images, illustrations, designs, icons, photographs, software, video clips, and written and other materials ("Content") on the Site, for your personal and internal purposes.

You may download Content from the Site subject to these restrictions: (1) you will not obtain any ownership or title to the Content; (2) you may use the Content solely for your internal and personal use in learning about, evaluating, or participating in the Program; (3) you may not modify the Content, or sell, assign, or transfer the Content to any person; (4) you may not reproduce, disclose, display, or distribute the Content in any public or commercial manner; and (5) you will not alter or remove any copyright notice, proprietary legend, or other notice contained in any Content.

Copyright Notice

All Content on the Site, such as text, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, and software, and the compilation of such content is our property or the property of our Participating Merchants or Rewards Partner and is protected by United States and international copyright laws. We, Participating Merchants, and Rewards Partner reserve all rights thereto.

Trademarks, service marks, and all graphical elements, including the look and feel appearing on the Site, are distinctive and protected trademarks or trade dress of Rewards Network, our Participating Merchants or Rewards Partner. The Site may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.

The Site contains the following copyright that is available for public use:

Distributed under the Terms of Use in https://www.unicode.org/copyright.html

Any unauthorized use of the Site Content or of the copyrighted, trademarked, or other intellectual property on the Site is strictly prohibited and may be prosecuted to the fullest extent that the law provides. All rights in the intellectual property relating to the Site and any Content are reserved, and you agree not to take any action to register or otherwise interfere with or challenge any intellectual property rights relating to the Site or the Content.

1. We investigate notices of copyright infringement and takes appropriate actions under the Digital Millennium Copyright Act (“DMCA”), Title 17, United States Code, Section 512(c), as follows:

2. All written notification, pursuant to the DMCA, must be submitted to Rewards Network at legal@rewardsnetwork.com.

3. If you are a copyright owner or agent thereof and believe that third-party submitted content or materials, including photographs and digital images (“Third-Party Submission”), available through our Site infringes upon your copyrights, you may submit written notification, pursuant to the DMCA, to the address identified above. To be effective, the written notification must include:

4. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

5. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works;

6. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the us to locate the material;

7. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

8. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and

9. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe that your Third-Party Submission, which was removed (or to which access was disabled), is not infringing, or that you have authorization from the copyright owner, the copyright owner’s agent or authority under the law, to publish or use the Third-Party Submission, you may submit a written counter-notice, pursuant to the DMCA, to the address identified above. To be effective, the written counter-notice must include:

Your physical or electronic signature;

1. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;

2. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and

3. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or in Chicago, Illinois, if your address is outside of the United States), and that you will accept service of process from the person, or the person’s agent, who provided notification of the alleged copyright infringement.

4. If a counter-notice is received by us, we may send a copy of the counter-notice to the original complaining party (or agent thereof) informing that person that we may replace the removed Third-Party Submission or cease disabling it in ten business days. Unless the copyright owner (or agent thereof) files an action seeking a court order against the provider of the Third-Party Submission, the removed Third-Party Submission may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, in our sole discretion.

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or identification, will be liable for any damages, including costs and attorneys’ fees, incurred by the alleged infringer, by any copyright owner or copyright owner’s authorized licensee, or by a service provider (such as or including us), who is injured by such misrepresentation, as the result of the service provider relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing, or in replacing the removed material or ceasing to disable access to it. Accordingly, if you are uncertain whether Third-Party Submission infringes your or others’ copyrights, please consult with a copyright attorney prior to making a notice under the DMCA.

User Conduct

You agree not to: (1) disrupt or interfere with the security of, or otherwise abuse, the Program, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the Site or affiliated or linked websites; (2) disrupt or interfere with any other person’s access, use, or enjoyment of the Program, Site or affiliated or linked websites; (3) upload, post, or otherwise transmit through or on the Site any viruses or other harmful, disruptive, or destructive files; (4) use or attempt to use or access another person’s account or personal information, or create or use a false identity on the Site; (5) attempt to obtain unauthorized access to the Site or portions of the Site that are restricted from general access; and (6) violate any local, state, or federal laws or regulations that apply to your access to or use of the Site or the Program. You may not access, use, or copy any portion of the Site or of the Content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms.

Links

The Site may contain links to third-party sites. We do not control the availability and content of these third-party sites. Any concerns regarding any third-party site should be directed to the particular third-party site.

The existence of a link on this Site does not constitute our endorsement or recommendation of the third party or the third-party’s site. WE DISCLAIM ALL LIABILITY FOR ANY LOSS OR DAMAGES ARISING FROM THE CONTENT OR PROVISION OF SERVICES OF ANY THIRD-PARTY SERVICE OR RESOURCE.

Any false or misleading uses of the Site or its Content are prohibited. We reserve the right in our sole discretion to require you to remove a link to the Site or its Content.

Warranty Disclaimer

All Content on the Site is subject to change without notice. Although efforts have been made to make the Site helpful and accurate, we do not warrant the accuracy of the Content.

THE SITE, ITS CONTENT AND THE PROGRAM ARE PROVIDED "AS IS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND WE AND THE PAYMENT CARD NETWORKS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY THAT THE SITE, ITS CONTENT OR THE PROGRAM ARE OF A REASONABLY ACCEPTABLE QUALITY AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE IN TRADE.

WITHOUT LIMITING THE FOREGOING, WE AND THE PAYMENT CARD NETWORKS MAKE NO WARRANTY THAT (A) THE SITE OR PROGRAM WILL MEET YOUR REQUIREMENTS; (B) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR PROGRAM WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE OR PROGRAM WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SITE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR ANY OF OUR AUTHORIZED REPRESENTATIVES WILL CREATE ANY WARRANTY.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. HOWEVER, ANY LIMITATION WILL BE CONSTRUED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

Limitation on Damages

YOU ACKNOWLEDGE THAT IN CONNECTION WITH YOUR USE OF THE SITE, ITS CONTENT OR THE PROGRAM, IN NO EVENT WILL WE, REWARDS PARTNER OR THE PAYMENT CARD NETWORKS BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITE OR ITS CONTENT OR THE PROGRAM, ANY HYPERLINKED WEBSITE, THE PRODUCTS OR SERVICES OFFERED BY PARTICIPATING MERCHANTS, OR THE ACTS OR OMISSIONS OF PARTICIPATING MERCHANTS, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH(I) ANY USE OF, BROWSING OR DOWNLOADING OF ANY PART OF OUR SITE OR ITS CONTENT, (II) ANY FAILURE OR DELAY (INCLUDING WITHOUT LIMITATION THE USE OF OR INABILITY TO USE ANY COMPONENT OF THE SITE), OR (III) THE PERFORMANCE OR NON PERFORMANCE BY US, REWARDS PARTNER, OR ANY PARTICIPATING MERCHANT OR PAYMENT CARD NETWORK, OR (IV) ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY. IN ADDITION TO AND WITHOUT LIMITING ANY OF THE FOREGOING, WE AND THE PAYMENT CARD NETWORKS WILL HAVE NO LIABILITY FOR ANY FAILURE OR DELAY RESULTING FROM ANY CONDITION BEYOND OUR REASONABLE CONTROL, INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, ACTS OF TERRORISM, PUBLIC HEALTH RESTRICTIONS, LABOR CONDITIONS, POWER FAILURES, INTERNET DISTURBANCES, OR ANY SERVICES OR SYSTEMS CONTROLLED BY THIRD PARTIES.THE LIMITATIONS IN THIS SECTION DO NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnity

You agree to defend, indemnify, and hold us, Rewards Parties, the Payment Card Networks and our respective subsidiaries, affiliates, successors, and assigns, and our and their respective shareholders, directors, officers, employees, and agents, harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or relating to your use of the Site, its Content or the Program (except to the extent caused by our material failure to perform under the express obligations of these Terms), or your violation of these Terms, including your infringement of any intellectual property or other right or policy of us or any person, your violation of applicable law, including, or your other actions or omissions that result in liability to us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us under these Terms, and you agree to cooperate with our defense of these claims.

Mandatory Arbitration

By agreeing to these Terms, you also agree to resolve any claim, dispute, or controversy arising from or relating to the Site, its Content, the Program or these Terms (or any prior agreement between you and us with respect to the same), or the relationships which result from these Terms (whether a tort or statutory claim, or a claim seeking monetary, equitable, or other relief) (“Claim(s)”), will be, upon the election of any party to the dispute, resolved by neutral binding arbitration administered by the National Arbitration Forum (“NAF”), under the Code of Procedure (“Code”) of the NAF in effect at the time the Claim is filed. Claims include past, present, and future Claims. Any such arbitration will take place in Chicago, Illinois, unless the parties agree to an alternative location, and will apply the substantive law set forth below. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing. Any arbitration proceeding may not be consolidated or joined with any other proceeding and will not proceed as a class action. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT OR OPPORTUNITY TO LITIGATE DISPUTES THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE, AND TO PARTICIPATE IN A CLASS ACTION OR OTHER PROCEEDING INVOLVING MULTIPLE CLAIMANTS, BUT THEY CHOOSE TO HAVE ANY DISPUTES DECIDED THROUGH INDIVIDUAL ARBITRATION. Notwithstanding the foregoing, Rewards Network or Rewards Partner may seek injunctive or equitable relief through a court of competent jurisdiction in the event of any misuse of its intellectual property or any misuse of its Site, its Content, the Program or its systems, without the posting of a bond, proof of damages, or other similar requirement.

THE DECISION OF THE ARBITRATOR WILL BE A FINDING AND BINDING RESOLUTION OF THE CLAIM. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE NAF RULES. This arbitration agreement is made pursuant to a transaction involving interstate commerce and will be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1–16. Judgment upon the award may be entered, and proceedings to enforce this arbitration requirement may be pursued, in any court having jurisdiction.

If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in full force and effect, except that if the prohibition on class actions or joinder of multiple claimants is found to be unenforceable, all of the arbitration provisions in these Terms will be deemed invalid or withdrawn.

Enforcement and Choice of Law

Subject to the Arbitration and Class Action Waiver provisions above, these Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles. For all disputes arising from or related to the Site, its Content, the Program, or these Terms, you agree to submit to the personal and exclusive jurisdiction and venue of the state and federal courts located in Illinois. If any part of these Terms is unenforceable, such part will not make any other part of these Terms unenforceable, except that if the part of the Arbitration provisions prohibiting arbitration involving a class action or multiple claimants is unenforceable, all of the Arbitration provisions in these Terms will be deemed unenforceable.

Cancellation and Termination

We may cancel our provision of the Site, its Content, and the Program at any time, with or without cause and with or without notice to you, without liability to us. We also may terminate or suspend your participation in the Program and/or access to the Program Site, immediately and without notice if we reasonably determine (i) you breach this Agreement, (ii) you provide us any false or misleading information, (iii) you engage in any illegal or improper transaction, (iv) you engage in behavior we deem to be abusive to us, our employees, Rewards Partner, a Participating Merchant or to the Program, or (v) your membership in the Fuel Rewards Dining loyalty program or your ability to earn Fuel Rewards® savings in the Fuel Rewards Dining loyalty program has been terminated or canceled for any reason.

You may cancel your participation in the Program at any time by contacting us at (855) 694-3463 or by logging in to your account and visiting the "Account center" portion of the Program Site while signed in, navigating to “Manage cards,” and deleting all remaining credit and/or debit cards from your account.

Certain provisions will survive cancellation or termination of this Agreement by their nature, including without limitation Mandatory Arbitration, Warranty Disclaimer, Limitation on Damages, Indemnity, and Enforcement and Choice of Law. Upon termination, we will retain all rights, including all intellectual property rights, proprietary rights, and licenses retained in this Agreement, and the limitations upon your use and treatment of Content will remain in full force.

Assignment and Transfer

We may assign, transfer, or otherwise dispose our rights and obligations under these Terms, in whole or in part, at any time without notice. You may not assign, transfer or otherwise dispose of these Terms or any rights to use the Site or Program to any third party.

Contact Us

If you have any other questions or concerns regarding these Terms, please contact us at:

Rewards Network Establishment Services Inc.
Fuel Rewards Dining Member Services
(855) 694-3463 (8 a.m.– 7 p.m. CT, Monday-Friday)
support@fuelrewards.com

Events and Specials Terms of Use

Rewards Network is pleased to offer the Rewards Network Events and Specials as a means for our Restaurant Partners to communicate bespoke messages (the “Content”) directly to you (broadly, the “Services”).

Your Use of Events and Specials

Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive. All Content is the sole responsibility of the person who originated such Content. We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content.

Content Reporting and Removal

We reserve the right to remove Content that violates these terms of use, including for example, copyright or trademark violations, impersonation, unlawful conduct, or harassment.

General Provisions

In consideration for Rewards Network granting you access to and use of the Services, you agree that Rewards Network and its third-party providers and partners may place advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others. You also agree not to misuse our Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Rewards Network’s computer systems, or the technical delivery systems of Rewards Network’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Rewards Network (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Rewards Network (NOTE: crawling the Services is permissible if done in accordance with the provisions of the robots.txt file, however, scraping the Services without the prior consent of Rewards Network is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Rewards Network, its users and the public. Rewards Network does not disclose personally-identifying information to third parties except in accordance with our Privacy Policy.

Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on an “AS IS” and “AS AVAILABLE” basis. The “Rewards Network Entities” refers to Rewards Network, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors. Without limiting the foregoing, to the maximum extent permitted under applicable law, THE REWARDS NETWORK ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. The Rewards Network Entities make no warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from the Rewards Network Entities or through the Services, will create any warranty or representation not expressly made herein.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE REWARDS NETWORK ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE REWARDS NETWORK ENTITIES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID REWARDS NETWORK, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE REWARDS NETWORK ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

These Terms of Use are governed by the internal laws of the State of Illinois, without reference to its conflicts of laws rules. Rewards Network reserves the right to alter these Terms of Use at any time.

Effective as of April 28, 2025, the Fuel Rewards® program is owned and operated by Equilon Enterprises LLC dba Shell Oil Products US. Participation varies by market.

Shell Application: General Terms and Conditions of Use and End User License Agreement (“terms and conditions of Use”)

1. Owner and Operator Information

2. User Restrictions and Access

3. Acceptable use

4. Shell Terms and Conditions for Pay & Save

5. Fuel Rewards® Program Terms and Conditions and Current Pay & Save Offers

6. End User License Agreement to the Shell Sky (For EV Users only)

7. Mobile Services

8. User Generated Content; User Disputes

9. Indemnification

10. Security

11. Intellectual Property Rights (“IPR”)

12. Data Protection and Privacy Notice

13. Disclaimer and Liability

14. External websites and applications

15. Changes to/operation of the App

16. Transfer of Rights

17. Complaints Procedure

18. Severance

19. Termination

20. Changes to these Terms and Conditions of Use

21. Disputes and Jurisdiction

22. Code of Conduct

23. Statements about Future Products and Services

24. Severability

Fuel Rewards® Program Terms and Conditions

1. New Terms and Conditions and Effective Date

2. Overview of Fuel Rewards® Program and Fuel Rewards® Sites

3. Changes to Terms and Conditions

4. Participation in the Fuel Rewards®Program

5. Fuel Rewards Enrollment at Shell branded stations.

6. Your Account

7. Earning Rewards

8. Adjustments

9. Redemption of Rewards

10. Disclaimers

11. Member Obligations

12. Intellectual Property Rights and Usage Restrictions

13. Data and Privacy

14. Communications; Opting Out

15. Collection and Use of Certain Information

16. Discontinuation or Suspension of Use

17. Limitation of Liability

18. Indemnification

19. Release

20. Termination, Changes and Breach

21. License and Fuel Rewards® Sites Access

22. Availability of the Fuel Rewards® Sites

23. Security of the Fuel Rewards® Sites

24. Linked Internet websites and other platforms

25. General

26. Must Be At Least 18 Years Old to Use The Fuel Rewards® Sites

27. Jurisdiction and Governing Law

28. Variances in Offerings.

29. English Language

30. Arbitration

31. Third Party Beneficiaries

Privacy Policy

Changes to Terms

Program Rewards

Reward Limitations and Restrictions

Limits on Linked Cards

Use of the Site

Limited License

Copyright Notice

User Conduct

Links

Warranty Disclaimer

Limitation on Damages

Indemnity

Mandatory Arbitration

Enforcement and Choice of Law

Cancellation and Termination

Assignment and Transfer

Contact Us

Events and Specials Terms of Use

Your Use of Events and Specials

Content Reporting and Removal

General Provisions

5. Fuel Rewards^® Program Terms and Conditions and Current Pay & Save Offers