Shell App FAQ
Please see the below Frequently Asked questions concerning the Shell app with mobile payment. For any additional questions or assistance, please feel free to contact us via the online feedback form here, call us at 1-888-GO-SHELL (888-467-4355) , or by using the Shell in app help. Thank you for using Shell products and services.
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Q. What is the new feature in the Shell app?
A: We have added additional forms of payment to Shell Pay & Save. Now, in addition to Chase Pay®, customers can add most credit and debit cards directly to the app or they can use Shell S Pay to link to a checking account. Shell mobile payment continues to be integrated with the Fuel Rewards® program, offering you the ability to easily pay and save in one mobile transaction.
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Q. How do I register for Shell Pay & Save? How do I sign up for the Fuel Rewards® program?
A. Download the “Shell US” app in the Apple or Google app stores and select “Create account” as prompted. Within the registration process, you will need to sign up for both Shell mobile payment and the Fuel Rewards® program. If you are already a Fuel Rewards® program member, you will be prompted to link your existing Fuel Rewards® account during registration.
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Q. Where is Shell Pay & Save accepted? Is it accepted at every Shell location?
A: Shell mobile payment is accepted at participating Shell locations across the United States. Participating locations are identified on the Shell station locator available within the Shell app and on www.shell.us.
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Q. Can I earn extra Fuel Rewards® savings by using mobile payment within the Shell app?
A: Yes, you earn 25¢/gal in Fuel Rewards® program savings* when you download the Shell App, and make your first Shell mobile pay fill up (min 5-gal) by 12/31/18. You also earn an extra 5¢/gal in Fuel Rewards® program savings* when you make four mobile pay fill ups within 30 days (min 5-gal each).
*Requires active Fuel Rewards® account, savings may be redeemed at participating Shell stations only. Limit 20 gal. Fuel Rewards® savings earned expire on the last day of the month one month after they post to your Fuel Rewards® account. Visit here for terms and conditions.
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Q. What forms of payment can be used with Shell mobile payment?
A: Now, you can choose your preferred payment method including the option to link a Mastercard, Visa, Amex or Discover credit/debit card or your US-based checking account. Simply follow the steps outlined to link to your preferred payment method and you are on your way to Pay & Save at Shell!
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Q. How do I use Shell mobile pay inside a Shell convenience store?
A. Click on “Pay in the shop” on the payment screen, confirm payment, and the app will generate a QR code. Please hold QR code up to the 2D scanner at the register inside the convenience store. You do not have to select anything on the Shell pin pad to process the transaction, however if prompted, please select “No Loyalty” or “Pay Now” on the pin pad to ensure your transaction is successful.
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Q. How do I use Shell mobile payment outside at the pump?
A: Click on “Pay at the pump” on the payment screen, enter your pump number, and confirm payment. A three digit authorization code will appear in the app for you to enter into the dispenser. Please leave your phone in your vehicle, and DO NOT USE YOUR PHONE ON THE FORECOURT to ensure your safety.