Skip to main content
Home - Shell USA, Inc.
Menu
  • Home
  • Drivers
    Drivers
    View Drivers
    • Drivers
    • View Drivers
    • Shell Fuels
      Shell Fuels
      View Shell Fuels
      • Drivers
      • Shell Fuels
      • View Shell Fuels
      • Shell V-Power NiTRO+ Premium Gasoline
      • Shell Gasoline
      • Ask Shell About Fuels
      • Shell Diesel
      • Shell ClearFLEX E85
      • Shell fuels latest articles
      • Shell E15 Regular 88
    • Engine oil and lubricants
      Engine oil and lubricants
      View Engine oil and lubricants
      • Drivers
      • Engine oil and lubricants
      • View Engine oil and lubricants
      • Shell Coolants Limited Liability Warranty
    • Ways to save
      Ways to save
      View Ways to save
      • Drivers
      • Ways to save
      • View Ways to save
      • The Fuel Rewards® Program
      • Grocery Rewards
      • American Airlines
      • 10 Year Anniversary Celebration
    • Ways to Pay
      Ways to Pay
      View Ways to Pay
      • Drivers
      • Ways to Pay
      • View Ways to Pay
      • Shell | Fuel Rewards® Credit Card Navigation
      • Shell S Pay- Checking Made Simple
      • Shell Gift Card
      • Shell Refillable Card
      • Contact Shell Cards
      • Fuel Matters
      • Fraud Matters
    • Gas Station Near Me
    • Shell Motorsport
      Shell Motorsport
      View Shell Motorsport
      • Drivers
      • Shell Motorsport
      • View Shell Motorsport
      • Shell and Team Penske
      • Shell and the NHRA
      • Joey Logano Drives to Victory Lane at Talladega
      • Joey Logano punches ticket to Championship Four
      • Logano Wins Nascar Championship Powered by Pennzoil Pureplus Technology under the Hood
      • Logano Wins Pennzoil 400 at Las Vegas
    • The Shell App
    • Together we are a force for good
      Together we are a force for good
      View Together we are a force for good
      • Drivers
      • Together we are a force for good
      • View Together we are a force for good
      • Force For Good – The Giving Pump
      • Force For Good - St Vincent’s Mobile Healthcare
      • Force for Good - Truckers Against Trafficking
      • Force for Good - Boys and Girls Club
      • Force for Good - Hasbro Children’s Hospital
    • Mobile Payment at Shell via third-party apps: General terms and conditions of use
    • Top Stories

      Shell V-Power NiTRO+ Premium Gasoline Shell Fuels Shell V-Power NiTRO+ Premium Gasoline Fuel Rewards® program Ways to save Fuel Rewards® program Learn about Shell Grocery Rewards Ways to save Learn about Shell Grocery Rewards

      Tools

      Gas Station Near Me
  • Business Customers
    Business Customers
    View Business Customers
    • Business Customers
    • View Business Customers
    • Shell Energy
    • Lubricants for Transport and Industrial Businesses
      Lubricants for Transport and Industrial Businesses
      View Lubricants for Transport and Industrial Businesses
      • Business Customers
      • Lubricants for Transport and Industrial Businesses
      • View Lubricants for Transport and Industrial Businesses
      • Shell Expertise
      • Shell B2B Technical Services
      • Sector Expertise
      • Lube Education Articles
      • B2B LUBRICANT PRODUCT LINES
      • Process oils
      • Lubricants Product Stewardship
      • Contact Shell Lubricants
      • Find a Shell Lubricants Distributor
      • Contact shell lubricants technical experts
      • Contact a Shell EcoSafe® Lubricants Representative
      • Shell Lubricant Solutions Sustainability
      • Lubricants Services
      • Discover new Perspectives
    • Chemicals
    • Commercial Fuels
    • Shell Pipeline
      Shell Pipeline
      View Shell Pipeline
      • Business Customers
      • Shell Pipeline
      • View Shell Pipeline
      • About Shell Pipeline
      • Falcon Ethane Pipeline System
      • Shell Pipeline Customers
      • Shell Pipeline Supports National 811 Day And Safe Digging
      • Social Investment & Grants
    • Shell Trading US Company
      Shell Trading US Company
      View Shell Trading US Company
      • Business Customers
      • Shell Trading US Company
      • View Shell Trading US Company
      • Shell Trading (US) Company
      • Shell Trading (US) Company- Lease Administration
    • Shell Fleet Solutions
      Shell Fleet Solutions
      View Shell Fleet Solutions
      • Business Customers
      • Shell Fleet Solutions
      • View Shell Fleet Solutions
      • Shell Fleet Maintenance Hub
      • Shell Fleet Cards
      • Shell Telematics
      • Sign up for Shell Telematics Now!
    • Shell Merchandise
    • Shell RechargePlus
      Shell RechargePlus
      View Shell RechargePlus
      • Business Customers
      • Shell RechargePlus
      • View Shell RechargePlus
      • Privacy Policy
    • Shell Polymers: A Different Kind of Polymer Supplier
      Shell Polymers: A Different Kind of Polymer Supplier
      View Shell Polymers: A Different Kind of Polymer Supplier
      • Business Customers
      • Shell Polymers: A Different Kind of Polymer Supplier
      • View Shell Polymers: A Different Kind of Polymer Supplier
      • Connect with Shell Polymers
      • Reimagining How Converters Engage with Polyethylene Suppliers
      • Meet Your Team of Polymer Experts
      • Polymer Resources & Insights
      • More than a Polyethylene Manufacturer: Shell Polymers’ Community Engagement
      • Our State-of-the-art Polyethylene Plant Redefines The Industry
      • About Shell Polymers
      • Women Molding the Future of the Plastics Industry
      • Valerie Williams, Polymer Scientist
      • Consumer Goods
      • Polymer Profile: Tyler Sims, Logistics Specialist
      • Polymer Profile: Joe LaChapelle, Commissioning and Startup Specialist, Polyethylene Logistics
      • Polymer Profile: Jason Brandenburg, Rail Switch and Wash Supervisor
      • Polymer Profile: Shaun Pirtle, Senior Technical Service Engineer, Competency Advisor
      • Supply Reliability
      • Plastics in Personal Care Products
      • Ethylene Cracker Unit
      • Polymer Profile: Elizabeth Tyler, Commissioning and Startup Deputy for Polyethylene Logistics
      • Terms to know to help you grow
      • Polymer Profile: Bob Butella, Polyethylene Product Manager
      • Shell Polymers Global Marketing Manager Chris Conrad talks about what we can learn from Apple
      • A State-of-the-Art Site Built with Pioneering Sustainability Measures
      • Plant Tour
      • The Unique Personalities of a Top Polyethylene Supplier
      • Plastic Packaging
      • Outdoor Living
      • Utilities
      • Food & Beverage
      • Pipe Extrusion
      • Rotomolding
      • Blow Molding
      • Injection Molding
      • Polyethylene
      • Personal Care
      • Agriculture
      • Automotive
      • High-Density Polyethylene (HDPE)
      • Linear Low-Density Polyethylene (LLDPE)
      • Toys
      • Industrial
      • Household
      • Healthcare
      • Film Extrusion
    • Top Stories

      Use the Distributor Locator Lubricants for Transport and Industrial Businesses Use the Distributor Locator

      Tools

      Use the Distributor Locator Compare our Fleet Cards
  • Energy and Innovation
    Energy and Innovation
    View Energy and Innovation
    • Energy and Innovation
    • View Energy and Innovation
    • US Shales
    • Energy From Deep Water
      Energy From Deep Water
      View Energy From Deep Water
      • Energy and Innovation
      • Energy From Deep Water
      • View Energy From Deep Water
      • About Shell Deep Water in the Gulf of Mexico
      • Shell’s Deep Water Portfolio in the Gulf of Mexico
      • Deep Water 101
      • Sustainable Development
      • Hurricane and Storm Preparedness
      • Contact Deep Water
      • News and Events Archive
    • Shell WindEnergy
    • Our Climate Target
    • Top Stories

      See how Shell supports this ambition Shell’s ambition to be a net-zero emissions energy business See how Shell supports this ambition Read the full article The energy future Read the full article

      Tools

  • Sustainability
    Sustainability
    View Sustainability
    • Sustainability
    • View Sustainability
    • Shell in the Community
      Shell in the Community
      View Shell in the Community
      • Sustainability
      • Shell in the Community
      • View Shell in the Community
      • Shell Joins the United Negro College Fund Walk for Education
      • Getting 25,000 kids ready
      • Heading the call to service
      • Shell fuels meals on wheels in Houston to fight hunger
      • The Shell Houston Open, Legacy and Impact
      • Beginning Houston’s Resilience Journey with 100 Resilient Cities
    • Conservation
      Conservation
      View Conservation
      • Sustainability
      • Conservation
      • View Conservation
      • Environmental Stewardship
      • Conservation Activities
      • Latest News
      • Conservation Project Map
      • Partnerships in Conservation Educational Video Library
      • Come Meet Shelley, Shell’s Snapping Turtle Greeter on Belle Isle
      • From plastic bottles to floating Islands
      • @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions
      • Shell Pipeline kicks off Wildflower Energy Project
    • Supplier Diversity
      Supplier Diversity
      View Supplier Diversity
      • Sustainability
      • Supplier Diversity
      • View Supplier Diversity
      • About Supplier Diversity and Shell U.S.
      • Working with Shell
      • Valuable Resources
      • Supplier Diversity Programs
      • Find Your Fit
    • Diversity Advocacy
    • Request for a Grant from Shell
    • Supporting Education
      Supporting Education
      View Supporting Education
      • Sustainability
      • Supporting Education
      • View Supporting Education
      • Next generation of Einsteins
      • Helping Outstanding Teachers
      • After school reading program
      • Making science interesting
      • Louisiana students learn about science and careers in energy
      • Super Bowl-themed STEM events for students and teachers
    • The Future of Energy Challenge
      The Future of Energy Challenge
      View The Future of Energy Challenge
      • Sustainability
      • The Future of Energy Challenge
      • View The Future of Energy Challenge
      • 2020 Future of Energy Challenge: Mobility – Finalist Teams
      • Shell Announces The 2020 Future Of Energy Challenge: Mobility
      • Shell Announces The Future Of Energy Accelerator Winner
      • Shell challenges Net Impact to shape new energy solutions
      • 2020 Future of Energy Challenge: Mobility – Final Pitch Competition
      • 2021 Future of Energy Challenge: Net-Zero Emissions
      • 2021 Future of Energy Challenge: Net-Zero Emissions – Final Pitch Competition
      • 2022 Future Of Energy Challenge
    • Energize Your Future with Shell
      Energize Your Future with Shell
      View Energize Your Future with Shell
      • Sustainability
      • Energize Your Future with Shell
      • View Energize Your Future with Shell
      • Middle School Educator Resources
      • High School Educator Resources
      • Students, You Are Our Future
      • Preparing Today’s Students For Tomorrow’s Workforce
      • Free Teacher Programs
      • STEM Classroom Activities & Resources
      • Building the Technical Talent Pipeline
      • STEM Careers
      • STEM is everywhere
    • Shell LiveWIRE Entrepreneurship and Small Business Training Program
      Shell LiveWIRE Entrepreneurship and Small Business Training Program
      View Shell LiveWIRE Entrepreneurship and Small Business Training Program
      • Sustainability
      • Shell LiveWIRE Entrepreneurship and Small Business Training Program
      • View Shell LiveWIRE Entrepreneurship and Small Business Training Program
      • Shell LiveWIRE Programa de Iniciativa Empresarial y Capacitación para Pequeñas Empresas de Permian Basin
    • Shell House at SXSW 2022
    • Top Stories

      Shell House at SXSW Shell House at SXSW 2022 Shell House at SXSW The Future of Energy Challenge The Future of Energy Challenge The Future of Energy Challenge

      Tools

  • About Us
    About Us
    View About Us
    • About Us
    • View About Us
    • Projects and Locations
      Projects and Locations
      View Projects and Locations
      • About Us
      • Projects and Locations
      • View Projects and Locations
      • Carson Southern California
      • Deer Park Chemicals
      • Geismar Plant
      • Puget Sound Refinery
      • Robert Training and Conference Center
      • Shell Technology Center | Houston
      • Norco Manufacturing Complex
      • Shell Convent Refinery
      • Shell New Energies Junction City, Biomethane Facility
      • Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho)
      • Carson Renewable Compressed Natural Gas Fueling Site (Carson, California)
      • Shell Downstream Galloway, Biomethane Facility (Plains, Kansas)
      • Shell Polymers
    • Contact Shell in the U.S.
    • Diversity and Inclusion
      Diversity and Inclusion
      View Diversity and Inclusion
      • About Us
      • Diversity and Inclusion
      • View Diversity and Inclusion
      • Darylene Harris Recognized in Faces of Diversity
    • Powering Progress in the United States
    • Top Stories

      Where Shell operates in the United States Projects and Locations Where Shell operates in the United States Contact Shell in the U.S. Contact Shell in the U.S. Contact Shell in the U.S. The transition of our business to net-zero emissions Powering Progress in the United States The transition of our business to net-zero emissions

      Tools

      Fuel Rewards® program
  • Help and Support
  • Careers
  • Media
  • Change region/market United States
    Change region/market
    • Change region/market
    • Shell Global
    • Africa
      • Change region/market
      • Africa
      • Algeria
      • Botswana
      • Burkina Faso
      • Cape Verde
      • Egypt
        • Change region/market
        • Africa
        • Egypt
        • English
        • عربى
      • Ghana
      • Guinea
      • Ivory Coast
      • Kenya
      • La Reunion
      • Lesotho
      • Madagascar
      • Mali
      • Mauritania
      • Mauritius
      • Morocco
      • Namibia
      • Nigeria
      • Senegal
      • South Africa
      • Swaziland
      • Tanzania
      • Tunisia
      • Uganda
    • Americas
      • Change region/market
      • Americas
      • Argentina
      • Aruba
      • Bahamas
      • Barbados
      • Bolivia
      • Brazil
      • Canada
        • Change region/market
        • Americas
        • Canada
        • English
        • Français
      • Chile
      • Colombia
      • Costa Rica
      • Dominican Republic
      • Ecuador
      • El Salvador
      • Guatemala
      • Honduras
      • Mexico
      • Nicaragua
      • Panama
      • Paraguay
      • Peru
      • Puerto Rico
        • Change region/market
        • Americas
        • Puerto Rico
        • Español
        • English
      • Suriname
      • Trinidad and Tobago
      • United States
      • Uruguay
      • Venezuela
    • Asia-Pacific
      • Change region/market
      • Asia-Pacific
      • Australia
      • Azerbaijan
      • Brunei
      • China
        • Change region/market
        • Asia-Pacific
        • China
        • 中文
        • English
      • Hong Kong
        • Change region/market
        • Asia-Pacific
        • Hong Kong
        • English
        • 中文
      • India
      • Indonesia
        • Change region/market
        • Asia-Pacific
        • Indonesia
        • Bahasa Indonesia
        • English
      • Japan
        • Change region/market
        • Asia-Pacific
        • Japan
        • 日本語
        • English
      • Kazakhstan
        • Change region/market
        • Asia-Pacific
        • Kazakhstan
        • Қазақша
        • Pусский
      • Laos
      • Macau
        • Change region/market
        • Asia-Pacific
        • Macau
        • English
        • 中文
      • Malaysia
      • Mongolia
      • Myanmar
      • Pakistan
      • Palau
      • Philippines
      • Singapore
      • South Korea
        • Change region/market
        • Asia-Pacific
        • South Korea
        • 한국어
        • English
      • Taiwan
      • Thailand
        • Change region/market
        • Asia-Pacific
        • Thailand
        • ไทย
        • English
      • Turkmenistan
      • Vietnam
    • Europe
      • Change region/market
      • Europe
      • Albania
      • Austria
      • Belgium
        • Change region/market
        • Europe
        • Belgium
        • Nederlands
        • Français
      • Bulgaria
      • Cyprus
      • Czech Republic
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Gibraltar
      • Greece
        • Change region/market
        • Europe
        • Greece
        • Ελληνικά
        • English
      • Hungary
      • Ireland
      • Italy
      • Kosovo
      • Latvia
      • Lithuania
      • Luxemburg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Romania
      • Russia
      • Slovakia
      • Slovenia
      • Spain
      • Sweden
      • Switzerland
        • Change region/market
        • Europe
        • Switzerland
        • Deutsch
        • Français
      • Turkey
      • Ukraine
      • United Kingdom
    • Middle East
      • Change region/market
      • Middle East
      • Iraq
      • Jordan
      • Kuwait
      • Oman
      • Oman Marketing Company
        • Change region/market
        • Middle East
        • Oman Marketing Company
        • English
        • عربى
      • Palestine
      • Qatar
      • Saudi Arabia
        • Change region/market
        • Middle East
        • Saudi Arabia
        • English
        • عربى
      • Syria
      • United Arab Emirates

Your recent searches

Top searches

  • Safety Data Sheets
  • Loyalty
  • Annual Reports
  • Shell Eco-marathon
  • Careers
  1. Shell USA, Inc.
  2. Drivers
  3. The Shell App
  4. Shell App FAQ

Shell App FAQ

Please see the below Frequently Asked questions concerning the Shell app with mobile payment.  For any additional questions or assistance, please feel free to contact us via the online feedback form, call us at 1-888-GO-SHELL (888-467-4355) , or by using the Shell in app help.  Thank you for using Shell products and services.

  • Q. What is the new feature in the Shell app?

    A: We have added additional forms of payment to Shell Pay & Save. Now, in addition to Chase Pay®, customers can add most credit and debit cards directly to the app or they can use Shell S Pay to link to a checking account. Shell mobile payment continues to be integrated with the Fuel Rewards® program, offering you the ability to easily pay and save in one mobile transaction.

  • Q. How do I register for Shell Pay & Save? How do I sign up for the Fuel Rewards® program?

    A. Download the “Shell US” app in the Apple or Google app stores and select “Create account” as prompted.  Within the registration  process, you will need to sign up for both Shell mobile payment and the Fuel Rewards® program.  If you are already a Fuel Rewards® program member, you will be prompted to link your existing Fuel Rewards® account during registration.

  • Q. Where is Shell Pay & Save accepted? Is it accepted at every Shell location?

    A: Shell mobile payment is accepted at participating Shell locations across the United States. Participating locations are identified on the Shell station locator available within the Shell app and on the Shell US website.

  • Q. Can I earn extra Fuel Rewards® savings by using mobile payment within the Shell app?

    A: Yes, you earn 25¢/gal in Fuel Rewards® program savings* when you download the Shell App, and make your first Shell mobile pay fill up (min 5-gal) by 12/31/18. You also earn an extra 5¢/gal in Fuel Rewards® program savings* when you make four mobile pay fill ups within 30 days (min 5-gal each).

    *Requires active Fuel Rewards® account, savings may be redeemed at participating Shell stations only. Limit 20 gal. Fuel Rewards® savings earned expire on the last day of the month one month after they post to your Fuel Rewards® account. Visit here for terms and conditions.

  • Q. What forms of payment can be used with Shell mobile payment?

    A: Now, you can choose your preferred payment method including the option to link a Mastercard, Visa, Amex or Discover credit/debit card or your US-based checking account. Simply follow the steps outlined to link to your preferred payment method and you are on your way to Pay & Save at Shell!

  • Q. How do I use Shell mobile pay inside a Shell convenience store?

    A. Click on “Pay in the shop” on the payment screen, confirm payment, and the app will generate a QR code. Please hold QR code up to the 2D scanner at the register inside the convenience store. You do not have to select anything on the Shell pin pad to process the transaction, however if prompted, please select “No Loyalty” or “Pay Now” on the pin pad to ensure your transaction is successful.

  • Q. How do I use Shell mobile payment outside at the pump?

    A: Click on “Pay at the pump” on the payment screen, enter your pump number, and confirm payment.  A three digit authorization code will appear in the app for you to enter into the dispenser.  Please leave your phone in your vehicle, and DO NOT USE YOUR PHONE ON THE FORECOURT to ensure your safety.

Show all questions
  • Share this on Facebook
  • Share this on Twitter
  • Share this on LinkedIn
  • Copy link to the clipboard
  1. Shell USA, Inc.
  2. Drivers
  3. The Shell App
  4. Shell App FAQ

More in Drivers

  • Shell Fuels
  • Engine oil and lubricants
  • Ways to save
  • Ways to Pay
  • Gas Station Near Me
  • Shell Motorsport
  • The Shell App
  • Together we are a force for good
  • Mobile Payment at Shell via third-party apps: General terms and conditions of use

More about Shell

  • Careers
  • Projects and Locations
  • Media

Can we help?

  • Contact Shell in the U.S.
  • Help and Support

Connect with us

  • Instagram
  • YouTube
  • Facebook
  • Twitter
  • LinkedIn
  • Accessibility
  • Terms and conditions
  • Privacy notices
  • Cookie policy
  • California Transparency in Supply Chains
  • Modify cookie preferences