Shell App FAQ
Please see the below Frequently Asked questions concerning the Shell app with mobile payment. For any additional questions or assistance, please feel free to contact us via the online feedback form here, call us at 1-888-GO-SHELL (888-467-4355) , or by using the Shell in app help. Thank you for using Shell products and services.
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Q: What is the new feature in the Shell app?
A: The Shell app was previously the Shell Motorist app. We have added an exciting new feature for your convenience – mobile payment with integrated loyalty through the Fuel Rewards® program. Mobile payment enables you to pay for fuel and convenience store items from your smartphone. Since the Fuel Rewards® program is integrated with Shell mobile payment, you now have the ability to easily pay and save in one mobile transaction.
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Q. How do I register for Shell mobile payment? How do I sign up for the Fuel Rewards® program?
A. Download the “Shell app” in the Apple or Google Play app stores and select “register” as prompted. Within the registration process, you will need to sign up for both Shell mobile payment and the Fuel Rewards® program. If you are already a Fuel Rewards® program member, you will be prompted to link your existing Fuel Rewards® account during registration.
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Q. Where is Shell mobile pay accepted? Is it accepted at every Shell location?
A: Shell mobile payment is accepted at participating Shell locations across the United States. Participating locations are identified on the Shell station locator available within the Shell app and on www.shell.us.
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Q. Can I earn extra Fuel Rewards® savings by using mobile payment within the Shell app?
A: Yes, you earn 25¢/gal in Fuel Rewards® program savings* when you download the Shell App, and make your first Shell mobile pay fill up (min 5-gal) by 12/31/18. You also earn an extra 5¢/gal in Fuel Rewards® program savings* when you make four mobile pay fill ups within 30 days (min 5-gal each).
*Requires active Fuel Rewards® account, savings may be redeemed at participating Shell stations only. Limit 20 gal. Fuel Rewards® savings earned expire on the last day of the month one month after they post to your Fuel Rewards® account. Visit here for terms and conditions.
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Q. What forms of payment can be used with Shell mobile payment?
A: Currently, you can pay with Chase Pay® so long as you have an eligible Chase Visa® consumer credit, debit or Chase Liquid® card. Simply sign into Chase Pay using your chase.com username and password and select which card you’d like to use for payment. Chase Pay conveniently preloads and updates your eligible cards for you, so you don’t have to type your card information into the app. Learn more about Chase Pay, its various features, and all the ways you can use it at chasepay.com.
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Q. How do I use Shell mobile pay inside a Shell convenience store?
A. Click on “Inside” on the payment screen, confirm payment, and the app will generate a QR code. Please hold QR code up to the 2D scanner at the register inside the convenience store. You do not have to select anything on the Shell pin pad to process the transaction, however if prompted, please select “No Loyalty” or “Pay Now” on the pin pad to ensure your transaction is successful.
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Q. How do I use Shell mobile payment outside at the pump?
A: Click on “Outside” on the payment screen, enter your pump number, and confirm payment. A three digit authorization code will appear in the app for you to enter into the dispenser. Please leave your phone in your vehicle, and Do Not User Your Phone On The Forecourt to ensure your safety.