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Welcome to Shell Solutions Center

Visit the Shell Help Center for expert support and answers to FAQs about Shell products, services, and the Shell App. Get reliable help, fast.

Contact Support

Service Stations and Loyalty

Fuel Rewards®, Loyalty, and Promotions

Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time

Shell App and Service Station Support
You can reach the Shell Solutions Center through:

Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)

Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.

Shell Recharge

Phone: 1-888-895-0027

Our lines are open 24 hours a day, seven days a week (24/7)

Email: evhelp@shellrecharge.com

Shell Energy

Phone: 1-833-743-5546

Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.

Email: HappytoHelp@ShellEnergy.com

Shell Lubricants

Phone: 1-877-536-6324

Email: consumerorders-us@shell.com

Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.

Open a Shell Station or Start a Fuel Business!

Interested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this link.

Human Resource Inquiries

In case you need to verify the employment of an active US employee, please contact The Work Number at:

  • Website: www.theworknumber.com
  • Phone number: 1 (800) 367-5690

If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:

For other HR related assistance, please contact at: