Welcome to Shell Solutions Center
Visit the Shell Help Center for expert support and answers to FAQs about Shell products, services, and the Shell App. Get reliable help, fast.
Shell Fuels & Lubricants
I want to know more about Shell Lubricant products
I want to know more about Shell Lubricant products
For more information about Shell engine oil and lubricant products such as Rotella, Pennzoil, and Quaker State, please visit Shell Oil/Lubricants. You may also contact the Shell Lubricants department by calling:
Phone number: 1-877-536-6324
Email: consumerorders-us@shell.com
Our lines are open Mondays through Fridays, from 9:00 AM - 6:00 PM CST excluding public holidays.
I noticed that after purchasing Shell fuel in this station, my average miles per gallon decreased
I noticed that after purchasing Shell fuel in this station, my average miles per gallon decreased
We appreciate your feedback regarding your experience at one of our Shell-branded stations. If you have mileage concerns after purchasing Shell Fuels, please log an inquiry on our Shell Feedback Form or live chat with us by clicking the red “Help” button at the bottom right of your screen.
MSDS
MSDS
Kindly check the following links for further details and preferably use shorter keywords (e.g. wax) to be able to broaden the search options:
http://www.ccl.shell.com/MSDS/GotoMsds?loc=shellchemicals
If you are unable to find the MSDS you are interested in, kindly contact our MSDS administrator at the following details:
MSDS Help
- 24 Hours Emergency Response: 877-276-7283
- MSDS assistance from 8:00 am - 5:00 pm CST: 877-276-7285
I received bad gas and need to file a claim
I received bad gas and need to file a claim
We will be happy to assist you in filling your claim. We will collect your documents and forward them to the most appropriate resolution owner.
Documents that may be required from you are but not limited to:
- Fuel Purchase Receipt
- Towing
- Repair Receipt and Diagnostics
- Any other receipt associated with the alleged contamination claim.
For further assistance and information, feel free to contact us through the following:
- Chat with us - Click the "HELP" button located at the lower right of this page to chat with us.
- You may also fill our Feedback Form.
- Phone: 1-888-Go-Shell
We are open Mondays through Fridays, from 8:00 AM – 5:00 PM CST excluding public holidays.
- Frequently Asked Questions - Click our Help & Support page.
- In need of station location - Click our Station Locator to find the nearest Shell Station and the Services it offers!
Where do I find additional information about Shell products such as Shell V Power Nitro+, E85, etc?
Where do I find additional information about Shell products such as Shell V Power Nitro+, E85, etc?
For more information about Shell fuel products such as Shell V Power Nitro+, Shell ClearFLEX E85, Shell Diesel and Shell Nitrogen Enriched Gasolines, please visit Shell Fuels
Other Shell Products & Services sections
Contact Support
Service Stations and Loyalty
Service Stations and Loyalty
Fuel Rewards®, Loyalty, and Promotions
Phone: 1‑888‑603‑0473
Email: support@fuelrewards.com
Hours: Daily, 7:00 AM to 10:00 PM Central Time
Shell App and Service Station Support
You can reach the Shell Solutions Center through:
- To chat with the Shell Solutions Center team, please tap the Help button.
- Feedback Form: Submit your questions or feedback using our online form.
- Phone: 1‑888‑GO‑SHELL
Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time
(Closed on public holidays)
Find a Shell Station
Use our Station Locator to search for nearby Shell stations and services.
Shell Recharge
Shell Recharge
Phone: 1-888-895-0027
Our lines are open 24 hours a day, seven days a week (24/7)
Email: evhelp@shellrecharge.com
Shell Energy
Shell Energy
Phone: 1-833-743-5546
Our lines are open Mondays through Fridays, from 8:00 AM – 7:00 PM CDT.
Email: HappytoHelp@ShellEnergy.com
Shell Lubricants
Shell Lubricants
Phone: 1-877-536-6324
Email: consumerorders-us@shell.com
Our lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.
Open a Shell Station or Start a Fuel Business!
Open a Shell Station or Start a Fuel Business!
Interested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this link.
Human Resource Inquiries
Human Resource Inquiries
In case you need to verify the employment of an active US employee, please contact The Work Number at:
- Website: www.theworknumber.com
- Phone number: 1 (800) 367-5690
If you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:
- Phone number: +1 800 30 SHELL (1-800-307-4355)
- Website: www.netbenefits.com
For other HR related assistance, please contact at: