The Zoner
The Peculiar Personalities of Dedicated Customer Service
Read the transcript
Read the transcript
Deborah - The Zoner 0:02
To help your customers you have to stay focused, no matter what. You got to be in the zone. Let me check on the status of that order.
Sound Effects 0:12
[Lightning Strike]
Deborah - The Zoner 0:12
Yes, we'll have it out to you by Tuesday.
The Anticipator 0:14
You know we've tried to knock Deborah out of the zone. It is impossible
Sound Effects 0:25
[Loud music played overhead]
Sound Effects 0:25
[Musical instrument played overhead]
Sound Effects 0:26
Deborah, I'm you singing telegram? [Da da da da]
Deborah - The Zoner 0:30
I'm looking at the live GPS of your delivery right now. And it should be right on time.
The Listener 0:34
Her customers are so fortunate to have her in their business lives.
The Anticipator 0:39
Nothing distracts you from helping converters. It's impressive and a little intimidating, but gives me something to aspire to. Right Deborah?
Deborah - The Zoner 0:47
No problem. I can help you with that.
Meet Deborah, aka “The Zoner,” one of the many employees that help make Shell Polymers a top plastic resin manufacturer. Nothing (and we mean nothing) can distract Deborah from helping converters access the latest information on their orders and shipments.
