FAQs - Professionals

I am getting an error message saying 'We were unable to find that e-mail and password in our system'

If you are sure you have created an account, please use the ‘forgot your password?’ link. Our careers site migrated to a new system at end 2013/2014. If you have not logged in for a considerable time you may need to create a new account.

I have forgotten my login details/ need to reset password

If your login details no longer work, or you cannot remember them, please use the ‘forgot your password?’ link on the login page. This will generate an email to your registered email address with a link which will allow you to reset your password.

Please note that the link will only be active for 3 hours. If you do not receive the email, please check your spam filters/ settings which may possibly be blocking our system emails.

I’ve used the 'forgot your password?' link on the login page but I still can’t reset my password

If you are accessing the reset password link after 3 hours of receipt, please note that the link will not work, as it will only be active for 3 hours.

If you are not receiving the reset email:

1. Please ensure that you are resetting the exact email address which is linked to your account user name.
2. Please check your spam filters/ settings which may possibly be blocking our system emails.
3. Please try clicking on the ‘forgot your password’ link again, which will generate an email to your registered email address with a link which will allow you to reset your password.

How can I find out the status of my application?

Once you have logged into your account, click on the 'Job Application Status' link to check the current status of your application.

How do I remove my details from your database?

In order for us to delete your information from our database could you please provide us with the following:

• The name that you registered with.
• The email address that you registered with.

Once we have these details we can delete your information from our database.  If you do not provide us with the above it may not be possible to remove your details due to Data Protection. Contact us for more information.

The position I was applying to is no longer available. Why is this?

If you are unable to see the position you were applying for, it is most likely due to the position reaching is closing date. Please note that Shell reserves the right to close jobs before the advertised closing date if necessary. We would recommend that you log into your account and enable email notifications via the Search Agent Manager so that when a position is posted in your preferred  business area and location you will be notified. We advise to submit your application early to avoid disappointment by missing the deadline.

Application: Which browsers are compatible and supported?

Officially the following browsers are supported:

• Internet Explorer 7 and above
• Firefox 4 and above
• Safari 4 and above
• Google Chrome 12 and above

Internet companies such as Google are constantly updating their browsers so the above list may not always be current or comprehensive.

^*Mobile devices are not supported, so we recommend that you do not use these to attempt to apply, though they may sometimes work.