Employee Check-in

To apply for federal assistance go to www.disasterassistance.gov


Weather Updates for Louisiana Employees:


***Convent site updates will be provided daily starting Saturday, August 20th. You can get updates by calling 225-562-6975.***

Update #8: 8/20/16 3:00 pm

  • Due to continued flooding and road closures, employees should not attempt to come to the site unless specifically requested by supervision/management. We want to ensure all employees are safe, we have made a decision to ONLY have essential personnel on-site through Sunday, August 21st. All essential personnel should continue to work per your assigned schedules. We are still in a run and maintain mode with the exception of the H-Oil unit. Employees should check this site or call the Convent Information Line (225-562-6975) for updates daily.
  • Given the impact of recent flooding to our employees and their families in Louisiana, special benefits have been activated for IMPACTED ELIGIBLE employees. All benefits are subject to local HR approval. The programs will be available on a case-by-case basis and HR will determine employee eligibility and the duration of the benefit(s). For additional details about Shell/Motiva benefits and policies or to request these benefits, please contact the Shell Emergency Response Line (866-745-5489 or 877-40-SHELL - OPTION 4). For any other questions please contact your supervisor or manager as they are working closely with local HR.
  • If you or one of your family members need assistance dealing with the pressures please contact Beacon Health Options at 1-800-543-8114 for counseling (via phone or in-person). It is anonymous and allows for up to six sessions at no charge to you.
  • If your “check in” status (e.g., safe housing or medical issue) changes, please notify your supervisor or the Shell Emergency Line.

Our prayers continue to be with our employees, their families, friends and neighbors during this unprecedented flooding event that has impacted our Louisiana Communities.

Criterion Port Allen

Guidelines for Essential Personnel

Criterion Port Allen plant is restarting production as soon as we can get sufficient staffing. 

Lab Technicians, Operators, Maintenance Crafts, Operations and Maintenance Supervisors and Plant Support Staff should report to work as scheduled or as soon as road conditions are safe and travel is permitted by local authorities. Please call, text and/or email your direct Supervisor if you are unable to report per normal schedule.

24/7 staffing of Operations and Lab continues. Please contact your supervisor as soon as possible as you may be needed to cover for others impacted by the floods.

Guidelines for Non-Essential Personnel

If possible, office staff should plan to work from home on Monday and call their supervisor for reporting instructions on Tuesday. 

Updated: 8/14/16, 4:30pm



All personnel are expected return to work starting Monday, August 22nd as per your usual schedule. Production shift workers should report following the guidance of their supervisors.  If you are unable to report to work as scheduled due to flood related issues please contact your supervisor. As a reminder, if you are not specifically requested by management to report to work before Monday please DO NOT go to the site until Monday. Our thoughts and prayers go out to our employees, families, friends, and neighbors in our communities as we all work together to recover from this catastrophic event.

Operationally, the Geismar site continues to be in a stable condition. If you are returning to work Monday morning, there will be a plant-wide safety stand down at 7:15am. All employees are expected to attend as you normally would for the Wednesday safety meeting. If your personal circumstances prevent you from attending please discuss with your supervisor and arrange to have your safety briefing upon your return. This can be a very distracting time so as you come back to work please make sure to stay focused and remember to observe the posted speed limit signs as well as the no cell phone usage while driving rule and keep an eye out for each other.

Given the impact in our area, special benefits have been activated for impacted eligible Shell employees. These benefits include salary continuation if you are unable to report to work, temporary living assistance, and interest free loans. In addition, due to a shortage of hotels/alternative housing options, Shell has resources to assist you with locating housing for you and your family as well as resources for rental cars if you are in need. For additional details about these benefits and resources, and to inquire about your eligibility, please contact the Shell Emergency Response Line at 1-866-745-5489 or 1-877-40SHELL (407-4355). All benefits are for impacted Shell employees only and are subject to local HR approval. For any other questions, please contact your supervisor or manager as they are working closely with local HR to address employee issues and concerns.

Employees are still being contacted to assess what, if any assistance is needed from crews that can come out to assist with home stabilization (removing debris, wet flooring, carpets, and furniture, etc.). If you need this type of assistance you can also notify your Supervisor to be prioritized for a call and scheduled for a visit. If you are interested in volunteering to assist in this effort please notify your supervisor.

This can be a very stressful time for many people. If you or one of your family members needs assistance dealing with the pressures, contact Beacon Health Options at 1-800-543-8114 for counseling that is anonymous and free of charge. This can be a valuable resource as we start to recover from these events. We will also have on-site support starting next week. If you are in need, or see a co-worker in need, please let your supervisor know.

We are thankful to all of those who kept the plant running even while dealing with their own personal or family situations as well as those that have worked so hard to assist employees, and others in the community, in need. We look forward to welcoming our Geismar family back to the site.

Our thoughts and prayers go out to our employees, families, friends, and neighbors in our communities as we all work together to recover from this catastrophic event.

Updated: 8/21/16 10:00 am


With the current weather situation in our area we want to ensure everyone is safe. In the event you are not able to travel or have been personally impacted please contact your supervisor to discuss your specific situation. Please visit the State Police website at www.lsp.org for the latest road closure information.

Updated: 8/19/16, 10:00 am

One Shell Square

One Shell Square has not been impacted by the inclement weather and remains open for business. With that said if you have experienced any personal loss and/or you are restricted from returning to work please contact your supervisor to determine next steps.

Updated: 8/13/16, 8:00pm

Robert Training Center

The Robert Training Center facility will be closed on Monday August 15th as a result of flooding.  If you have training scheduled for Tuesday onward please contact the Robert Training Center hotline to determine the status. The number is 985-543-1212.

Updated: 8/13/16, 8:00pm


Emergency Preparedness and Office Closure Procedures

Access the Shell and Motiva employee preparedness and office closure procedures

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