Norco shell refinery plant

A commitment to protect the community, employees and the environment is a primary consideration and concern in every Norco process. No responsibility or task is recognized as completed unless precautions, procedures, and rules of safe operations have been followed. Norco pledges to maintain a safe working environment with compliance to local, regional and national regulations. Systems are in place to sustain, safe, healthy, and environmentally sound working conditions.

Norco is an active participant in the American Chemistry Council Association’s Responsible Care® initiative designed to improve the industry’s health, safety and environmental performance and public awareness of industry efforts. In addition, the site follows American Petroleum Institute Guidelines for the responsible handling, marketing, transporting and disposal of product materials. 

Since 2003, the Norco site has participated in community air monitoring, a state-of-the-art community-based air monitoring system, approved by the Louisiana Department of Environmental Quality. Air samples are taken at regular intervals from strategically placed air monitors in the Norco community, analyzed, and compared with government air standards and measured levels with similar data from elsewhere in Louisiana and other states.

Norco has responded to the need for heightened security with a variety of measures and programs designed to protect its employees, the surrounding community, and its assets. Site security meets the United States Department of Homeland Security guidelines and regulations. 

As a member of the community where our employees live and work, the Norco Manufacturing Complex recognizes the importance of being good corporate citizens and neighbors. In order to gain confidence in our operations, we must promote and maintain two-way communication with key stakeholders, community leaders, site employees and the residents of Norco, St. Charles Parish and surrounding areas.

The site utilizes Facebook and Connected to Norco** to communicate with residents during operational upsets, turnaround events and community outreach efforts.  In addition, we disseminate a bi-monthly newsletter, the Norco Newsline, to residents of Norco and the entire Eastbank of St. Charles Parish (13,000 residents) highlighting our work at the site and in the community.

Norco Manufacturing Complex strives to purchase as many raw materials and supplies within the State of Louisiana before contacting out-of-state suppliers.

**Connected to Norco, a notification system, which communicates situational information to the community by phone, cell phone, text messaging, or email within minutes of an event. Residents can sign up to the system via an online portal.


  • ISO Certifications achieved for lower olefins (1993), butadiene, MEK (1995) and High Purity Resins (1996)
  • Environmental Management System (2003) 
  • Governor's Lantern Award, Distinguished Partner Award, NPRA (National Petrochemical and Refiners Association) Safety Awards, Governor's Awards for Environmental Excellence, Civic Star Award, US EPA National Partnership for Environmental Priorities Achievement
  • The Norco Manufacturing Complex was awarded the Gulf Coast Safety Council’s Outstanding Owner Safety Performance Award for 2014.
  • Participation in Louisiana Chemical Association Safe Program
  • 2015 Shell Global Reliability Award 
  • AFPM safety awards for oil 2015
  • AFPM safety awards for chemical 2015
  • GC Safety council owner award in 2014 and 2015

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