Shell Recharge FAQs

Shell Recharge is the Shell electric vehicle (EV) charging service.

Shell Recharge is Shell's EV charging network. You can locate participating charging stations in the Shell App, select a charger, start a charging session, and pay directly through the app or at eligible payment terminals. Charging availability, pricing, charging speed, and connector types can be viewed before starting a session.

Globally, Shell has more than 85,000 public charge points at Shell forecourts, on-street locations, mobility hubs, and destination locations, like supermarkets. Shell intends to own more than 200,000 public EV charge points worldwide by 2030.

Shell Recharge offers a variety of fast charging options up to 400 kW depending on the location and type of vehicle being charged.¹ Charging speed can be found on the site details page within the Shell App.

Connector types vary by location and may include CCS (Combined Charging System), North American Charging Standard (NACS), and CHAdeMO. The connector types available at each location can be found in the Shell App.

Some vehicles may require an adapter to connect to certain chargers. Only adapters approved or supplied by your vehicle manufacturer (OEM) are permitted.²

All of our public charging locations and roaming partner stations can be found in the Shell App on the Station Locator Map.

When using a charging adapter, connect the adapter to the charging connector first. Gently pull on the adapter to confirm it is securely latched, then plug the adapter and connector into your vehicle. When charging is complete, unplug the adapter from the vehicle first, then disconnect the adapter from the charging cable. Following this order helps ensure a secure connection and reduces the risk of charging interruptions or equipment damage. Only use adapters approved or supplied by your vehicle manufacturer (OEM).

Before charging, ensure your electric vehicle is parked properly with all doors closed and the vehicle powered off. Select one of the Shell Recharge or EV roaming charging stations. Select a connector and confirm payment details. Plug the connector into your EV and press “Start Charge” or “Pay” to begin charging. When you are done, select “Stop Charging” and unplug your vehicle.

Once charging begins, the charger and Shell App will display charging status information. You can monitor your charging session and energy usage in the Shell App.

The number of chargers varies depending on location. Real-time charger availability is displayed in the Shell App. Availability may change before you arrive, so please check the app before starting your trip.

Charging prices vary by location, charger type, and market conditions. Pricing is displayed in the Shell App before you begin charging. Some locations may also offer Time of Use pricing or Shell Recharge Rewards discounts.

Shell Recharge EV charging operates on a pay-as-you-go basis, except where Shell Recharge Rewards Membership is available. You can pay using the Shell App or by using a credit or debit card at the payment terminal. You do not need to be a Shell Recharge Rewards member to charge, but membership may provide access to eligible EV charging discounts at participating Shell Recharge stations.

No. The pre-authorization hold is temporary and helps verify your payment method. Your final charge will reflect the actual amount of electricity delivered during your charging session.

Yes, you can plug in first or pay first at any Shell Recharge station. If you’re a new customer, we recommend signing up for the Shell App and entering your payment method before you plug in your vehicle.

Shell Recharge Rewards is a membership program that offers EV charging discounts and special offers at participating Shell Recharge stations when using the Shell App. Availability and offers may vary by market. Shell Recharge Rewards offers three membership tiers: Silver, Gold, and Platinum.

Silver is a free membership that provides 1¢/kWh off EV charging.

Gold is $6.95/month and provides 5¢/kWh off EV charging.

Platinum is $13.95/month and provides 10¢/kWh off EV charging.

To see what is available in your area, open the Shell App and select Memberships from the More tab.

Your Shell Recharge Rewards discount is calculated from the price paid via credit card at the charging station for the charging session.

Open the Shell App and go to More > Memberships to view available membership offers and complete your purchase. Once enrolled, your benefits start right away. To receive an eligible EV charging discount, begin and pay for your charging session through the Shell App at a participating Shell Recharge EV charging station in the United States. Discounts are not available when paying at the credit card terminal on the charger or at stations operated by Shell Recharge roaming partners.

No. Shell Recharge Rewards EV charging discounts are only available at eligible participating Shell Recharge stations when you start and pay for your charging session through the Shell App. The discount is not available at non-Shell Recharge stations, Shell Recharge roaming partner stations, or when paying at the charger’s credit card terminal.

Yes. Even with a Shell Recharge Rewards membership, charging sessions may include a pre-authorization hold to start the session. Your final charge will be adjusted after the session based on what you actually used and any eligible discounts.

Paid Shell Recharge Rewards Gold and Platinum memberships continue automatically month to month until canceled. Your first payment is charged at enrollment, and subsequent payments are charged on or about the same date each month. The monthly membership fee plus applicable taxes are charged to the selected payment method. You can view your membership status, included benefits, and next renewal date in the Shell App by going to More > Memberships and selecting your active plan.

Shell Recharge Rewards memberships require a credit card saved in the Shell App. Some payment types, such as digital wallets, may not be supported for membership purchase or auto-renewal. If a renewal payment fails, your membership will be canceled. Update your payment method in the Shell App and sign up again to restore your membership. When you update the payment method linked to your membership in the Shell App, future renewal charges will use the updated payment method.

You can cancel through the Shell App by going to More > Membership > Manage Membership > Cancel Membership, or by contacting Shell Recharge Customer Service at evhelp@shellrecharge.com. Cancellations must be made at least 48 hours before the renewal date to avoid being charged for the following month. Cancellation takes effect at the end of your current billing period. Membership fees already charged are nonrefundable, and no partial-month refunds or credits are provided.

You can view your membership receipts in the Receipts section of the Shell App. You may also receive an email receipt if you have opted into email communications. Tax display and receipt fields may vary by market and legal requirements.

Yes. Upgrades are effective immediately, and you will pay the cost difference between the two tiers for the remainder of the billing cycle. Downgrades take effect at the end of the current billing cycle.

If you have a voucher code, you can enter it during the purchase process to apply a discount. You may also be able to add a voucher to an existing membership from the Manage Membership page. If a voucher code is not working, confirm the code is entered exactly as provided and is valid for your market, membership level, and is not expired.

The most current information about available membership tiers, offers, and benefits will be available in the Shell App.

Charging speed depends on your vehicle, its battery, and the conditions during the charging session. The maximum speed shown for a charger represents the highest output the charger can deliver, but your vehicle determines how much power it can accept at any given time.

Charging speed may also be influenced by how power is managed across the charging site. At locations where power is shared between multiple chargers, available power can be dynamically allocated and may vary during a session.

Most electric vehicles charge faster when the battery is low and slow down as the battery fills. Vehicle design also matters; some vehicles use a 400-volt electrical system and others use an 800-volt system. High-power chargers are optimized for 800-volt vehicles, so a 400-volt vehicle may charge at a lower speed than the charger’s advertised maximum.

Battery temperature, recent driving, ambient temperature, and vehicle software can also affect charging performance.

If you require further support, please contact Shell Customer Care at 1-888-895-0027 or evhelp@shellrecharge.com.