Polymer Profile: Vincent Kubeczka, Account Manager
Meet Vincent Kubeczka, Account Manager. Vincent focuses on building customer relationships beyond just fulfilling their needs.
Vincent Kubeczka
Account Manager
With the opening of its new polyethylene plant in Monaca, USA, right around the corner, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this Polymer Profile, Account Manager Vincent Kubeczka discusses his role and his vision of innovating the customer experience.
A Day in the Life of an Account Manager at Shell Polymers
Vincent’s role is very customer-focused. Day to day, he typically meets and schedules discussions with customers to strengthen relationships by giving them and their businesses the proper attention.
“I also conduct market research and update the tools Shell Polymers has implemented,” Vincent adds.
Four words that Vincent believes best describe Shell Polymers
Innovative:
We have a very entrepreneurial, dynamic culture.
Attentive:
We’re designing our organization so that we’re able to respond to our customers’ needs and be easy to work with.
Determined:
We’re determined to disrupt the industry’s status quo.
Collaborative:
We’re keen to work closely with customers to help them achieve their business’ goals.
Delivering An Unrivaled Customer Experience
Vincent believes in treating every customer the way that he would want to be treated. And he’s determined to put his efforts into being a valuable resource for customers.
“I’m very excited about the location of the plant. Being in Monaca is a great advantage for our customers, for Shell and for the people of Pennsylvania.”
Explore Shell’s Polymer Plant.
- Vincent Kubeczka“We’re striving to go beyond simply fulfilling customers’ needs and instead we’re putting customers’ needs at the center of everything we do.”
Vincent also says that Shell Polymers is striving to go beyond simply fulfilling customers’ needs. Instead, we’re putting customers’ needs at the center of everything we do.
“We’re keen to get to know our customers as people, not just as buyers.”
Reimagine the Customer Experience in the Polymers Supply Chain
Discover how Shell Polymers plans to rewrite the polymer playbook with an unrivaled customer experience