Summary Plan Description for Pensioners

Download the Shell Oil Company Comprehensive Benefits Plan.

Instructions for All Health & Insurance Forms and Reference Library

Scroll down below your benefits elections and you will see links to All Health & Insurance Forms and Reference Library.


Log on to NetBenefits®  at  From the NetBenefits home page, select Menu, then Health & Insurance.

General Benefits

Shell Benefits Service Center 1-800-307-4355
1-800-847-0348 (TDD)1
Learning Account for Newly Retired Download This
Club Questionnaire Download This

February 1, 2020 Update: UnitedHealthcare (UHC) and Houston Methodist (Methodist) Contractual Relationship

UnitedHealthcare (UHC) and Houston Methodist (Methodist) have been unable to reach agreement on a contract. For non-Medicare retirees enrolled in the HSM options, Methodist facilities moved to out-of-network status effective January 1, 2020. In addition, UHC has informed Shell that a decision has been made to move Methodist physicians out-of-network effective February 1, 2020. However, to mitigate the impact on participants and their care, UHC will continue to process claims for care received from Methodist physicians at the in-network rate through March 31, 2020. No additional action is required by you for care received from a Methodist physician prior to April 1, 2020. Care received from a Methodist facility after December 31, 2019, or a Methodist physician after March 31, 2020, will be processed at the out-of-network rate.

This change does not impact benefits for those enrolled in the Medicare Complementary or Medicare Advantage PPO options.

Shell continues to be supportive of the ongoing efforts by the two organizations to reach an agreement that will restore in-network access to Methodist facilities and physicians for Shell participants. 

However, we recognize that the current outcome of these negotiations impacts all of you who chose to enroll in the HSM options for 2020 based on the in-network status of Methodist facilities and physicians. Given the significance of this change, we will open a special enrollment period in March for those Houston-based HSM participants who wish to revisit their medical plan election for the remainder of 2020.  Information about how to participate in this special enrollment period will be communicated to our Houston-based HSM participants by the Shell Benefits Service Center in February.  

Shell and UHC are in ongoing discussions to align on an appropriate Continuity of Care program to support the needs of participants with certain illnesses and/or active treatments. Through the Continuity of Care program, eligible participants may continue receiving care through their Methodist physician or facility at the in-network level of benefits for a certain time period. Please call the UHC Customer Care team for additional information*.

As a reminder, you can continue to find regular updates and additional information about the UHC-Methodist contract negotiation by visiting You may also contact UHC’s Customer Care team to speak to representatives who can answer your questions*.

We remain committed to sharing significant updates as we become aware of them and in support of you navigating this time of transition. 

*UHC Customer Care - HSM Options:  1-800-752-8982



Shell Medicare Advantage PPO
UnitedHealthcare Customer Care
Shell Medicare Complementary
UnitedHealthcare Senior Support
HSM Options
UnitedHealthcare Customer Care
NurseLine 1-855-677-3411
Teladoc 1-800-835-2362
CVS Caremark 1-866-221-4207
SilverScript® 1-855-702-1189
Beacon Health Options® 1-800-543-8114
CIGNA Dental PPO 1-800-244-6224
CIGNA Dental Care (1-800-CIGNA24)
Vision Service Plan 1-800-877-7195

Other Benefits For Pensioners

(Retiree Life and Group Auto and Home Insurance)

John Hancock
(Long-Term Care Insurance)
Pensioner Relations
(Pre-recorded list of frequently used numbers and resources)

For further contact information regarding HSM or other health care options, please refer to your medical identification card.

From overseas, dial your country’s AT&T access numbers first. (Access numbers are available by calling 1-800-331-1140 or online at

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