Summary Plan Description for Pensioners

Download the Shell Oil Company Comprehensive Benefits Plan.

Instructions for All Health & Insurance Forms and Reference Library

Scroll down below your benefits elections and you will see links to All Health & Insurance Forms and Reference Library.


Log on to NetBenefits®  at  From the NetBenefits home page, select Menu, then Health & Insurance.

General Benefits

Shell Benefits Service Center 1-800-307-4355
1-800-847-0348 (TDD)1
Learning Account for Newly Retired Download This
Club Questionnaire Download This

UnitedHealthcare (UHC) and Houston Methodist (Methodist) have been and continue to be in active negotiations regarding their contractual relationship. 

UHC, as required, initiated communications to inform Shell Medicare Advantage Preferred Provider Organization (MAPPO) participants who have accessed Methodist services within the last twelve (12) months of the status of negotiations. Dependent upon the progress of negotiations, UHC may initiate communications to additional participants. We appreciate that while internal review of and negotiation with in-network providers take place regularly across the US healthcare system, this current negotiation and the subsequent communications create uncertainty for many in the Shell community.

  • We remain in close communication with UHC and continue to entrust them to ensure access to a network of quality providers at a fair and sustainable cost.  
  • We respect the quality care Methodist provides to a number of Shell employees and retirees.

We remain optimistic UHC and Methodist will be able to reach agreement on a contract that maintains the current in-network status for Methodist. With a contract expiration of Dec. 31, 2019 for Methodist hospitals and facilities, and Apr. 1, 2020 for Methodist physicians, negotiations and the subsequent uncertainty may continue for some time. UHC has committed to sharing relevant updates on progress with Houston area employers, including Shell, and we commit to sharing applicable updates with our participants. 



Shell Medicare Advantage PPO
UnitedHealthcare Customer Care
Shell Medicare Complementary
UnitedHealthcare Senior Support
HSM Options
UnitedHealthcare Customer Care
NurseLine 1-855-677-3411
Teladoc 1-800-835-2362
CVS Caremark 1-866-221-4207
SilverScript® 1-855-702-1189
Beacon Health Options® 1-800-543-8114
CIGNA Dental PPO 1-800-244-6224
CIGNA Dental Care (1-800-CIGNA24)
Vision Service Plan 1-800-877-7195

Other Benefits For Pensioners

(Retiree Life and Group Auto and Home Insurance)

John Hancock
(Long-Term Care Insurance)
Pensioner Relations
(Pre-recorded list of frequently used numbers and resources)

For further contact information regarding HSM or other health care options, please refer to your medical identification card.

From overseas, dial your country’s AT&T access numbers first. (Access numbers are available by calling 1-800-331-1140 or online at

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