Summary Plan Description for Pensioners

Download the Shell Oil Company Comprehensive Benefits Plan.

Instructions for All Health & Insurance Forms and Reference Library

Scroll down below your benefits elections and you will see links to All Health & Insurance Forms and Reference Library.


Log on to NetBenefits® at From the NetBenefits home page, select Menu, then Health & Insurance.

General Benefits

Shell Benefits Service Center 1-800-307-4355
1-800-847-0348 (TDD)1
Learning Account for Newly Retired Download This
Club Questionnaire Download This

June 1, 2020 Update: UnitedHealthcare (UHC) and Houston Methodist (Methodist) Contractual Relationship

UnitedHealthcare (UHC) and Houston Methodist (Methodist) reached agreement on a multi-year contract. Effective June 1, 2020, Methodist facilities and physicians will be in-network for retirees enrolled in options administered by UHC.

We recognize the negotiation process may have been difficult for those who use Methodist providers, and we are pleased that UHC and Methodist were able to reach agreement to restore in-network access for Shell participants.

If you have questions, please contact UHC’s Customer Care team at 1-800-752-8982.


Shell Medicare Advantage PPO
UnitedHealthcare Customer Care
Shell Medicare Complementary
UnitedHealthcare Senior Support
HSM Options
UnitedHealthcare Customer Care
NurseLine 1-855-677-3411
Teladoc 1-800-835-2362
CVS Caremark 1-866-221-4207
SilverScript® 1-855-702-1189
Beacon Health Options® 1-800-543-8114
CIGNA Dental PPO 1-800-244-6224
CIGNA Dental Care (1-800-CIGNA24)
Vision Service Plan 1-800-877-7195

Other Benefits For Pensioners

(Retiree Life and Group Auto and Home Insurance)

John Hancock
(Long-Term Care Insurance)
Pensioner Relations
(Pre-recorded list of frequently used numbers and resources)

For further contact information regarding HSM or other health care options, please refer to your medical identification card.

From overseas, dial your country’s AT&T access numbers first. (Access numbers are available by calling 1-800-331-1140 or online at

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