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Contact Shell in the U.S.
For specific questions about Shell in the U.S., use the contact information below. View contact information for Shell globally.
To ensure you reach the right contact at Shell, please use the proper information below.
General Contact Information
- Mail: P.O. Box 2463, Houston, TX 77252 (Shell Oil Company)
- Shell U.S. Switchboard: 713-241-6161 (all Shell U.S. companies)
- US Shareholder Services: 888-737-2377
- Shell U.S. Media Relations: 713-241-4544
- Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586
- Shell U.S. Royalties: 281-544-2600
Shell Service Station - Have a good experience? A poor one? Let us know!
(questions, comments, service station locator)
- Phone: 888-GO-SHELL (888-467-4355)
- E-mail: ShellCustomerCare@shell.com
Shell is looking for talented graduates and experienced professionals. To view our current listing of employment opportunities, visit the Jobs & Careers section on this website. If you require additional information, visit the Shell Careers FAQ. Please note that we cannot accept resumes via fax or mail and applications should be done using our careers section.
Purchase Shell Lubricants Products
- Are you new to Shell or interested in doing business with Shell?
- Already doing business with Shell?
- www.eserve.shell.com (opens in new window)
- Have a Technical Question about a Shell Lubricant Product?
Shell $aver Card(sm)
- Customer service for existing card members: 800-331-3703
- To apply: 888-98-SHELL (888-987-4355) or visit the USA Cards Site
- For online account management and bill payment: http://www.shellcreditcard.accountonline.com (opens in new window)
- For mailing payment: Shell Credit Card Processing, P.O. Box 183018, Columbus OH 43218-3018
Shell MasterCard Credit Card
- Customer service for existing card members: 866-743-5562
- To apply: 1-877-My-Shell (1-877-697-4355) or Visit the USA Cards Page
- For online account management and bill payment: http://www.shellmc.accountonline.com (opens in new window)
- For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
- For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave., Englewood Cliffs, NJ 07632
Shell Fleet Credit Cards
- Customer service for existing card members: 800-377-5150
- To apply: 888-98-SHELL (888-987-4355) or visit the Shell USA Cards page
- For online account management and bill payment: http://www.shellfleetcard.accountonline.com (opens in new window)
- For mailing payment: Shell Fleet Card Processing, P.O. Box 183019, Columbus OH 43218-3019
Shell Gift Cards
Retail station franchisee inquiries
If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.
- Phone: 888-GO-SHELL or 888-467-4355
- Email: firstname.lastname@example.org
Retail Real Estate Property Management
Shell Energy North America
Natural Gas, Power and Environmental Solutions
To ensure you get the proper information, please use the information below only for contacting Natural Gas, Power and Environmental Solutions.
1000 Main, 12th Floor
Houston, TX 77002