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General Contact Information

  • Mail: P.O. Box 2463, Houston, TX 77252 (Shell Oil Company)
  • Shell U.S. Switchboard: 713-241-6161 (all Shell U.S. companies)
  • US Shareholder Services: 888-737-2377
  • Shell U.S. Media Relations: 713-241-4544
  • Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586
  • Shell U.S. Royalties:   281-544-2600

Shell Service Station - Have a good experience? A poor one? Let us know!

 (questions, comments, service station locator)

Employment

Shell is looking for talented graduates and experienced professionals. To view our current listing of employment opportunities, visit the Jobs & Careers  section on this website. If you require additional information, visit the Shell Careers FAQ. Please note that we cannot accept resumes via fax or mail and applications should be done using our careers section.

Purchase Shell Lubricants Products

  • Are you new to Shell or interested in doing business with Shell?

            - 800-237-8645

  • Already doing business with Shell?

            - 800-332-6457
            - www.eserve.shell.com   (opens in new window)

  • Have a Technical Question about a Shell Lubricant Product?

             - 800-237-8645

Shell $aver Card(sm)

Shell Card

  • Customer service for existing card members: 800-331-3703
  • To apply:  888-98-SHELL (888-987-4355) or visit the USA Cards Site 
  • For online account management and bill payment: http://www.shellcreditcard.accountonline.com  (opens in new window)
  • For mailing payment: Shell Credit Card Processing, P.O. Box 183018, Columbus OH 43218-3018

Shell MasterCard Credit Card

  • Customer service for existing card members:  866-743-5562
  • To apply: 1-877-My-Shell (1-877-697-4355) or Visit the USA Cards Page 
  • For online account management and bill payment: http://www.shellmc.accountonline.com  (opens in new window)
  • For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
  • For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave., Englewood Cliffs, NJ 07632

Shell Fleet Credit Cards

  • Customer service for existing card members: 800-377-5150
  • To apply: 888-98-SHELL (888-987-4355) or visit the Shell USA Cards page 
  • For online account management and bill payment: http://www.shellfleetcard.accountonline.com  (opens in new window)
  • For mailing payment: Shell Fleet Card Processing, P.O. Box 183019, Columbus OH 43218-3019

Shell Gift Cards

Retail station franchisee inquiries

If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.

  • Phone:  888-GO-SHELL or 888-467-4355
  • Email:  shellcustomercare@shell.com

Retail Real Estate Property Management

877-499-1289
shell@dtz.us.com 
Shell/Motiva
c/o DTZ
P.O. Box 4393
Houston, Texas 77210

Shell Energy North America

Natural Gas, Power and Environmental Solutions

To ensure you get the proper information, please use the information below only for contacting Natural Gas, Power and Environmental Solutions.

Houston, Texas

1000 Main,  12th Floor

Houston, TX 77002

713-767-5300