Shell Recharge App Decommissioning FAQ
- Shell will continue to own, operate, and manage company-owned public network chargers, which can be accessed through the Shell App.
- Shell App is now the home to Shell Recharge and roaming network, and the Shell Recharge App is going away.
- Shell will decommission independently owned chargers that previously used Shell Sky software services under the Shell Recharge Solutions name on the Shell Recharge App. Shell is working with our customers to wind down our support and identify other potential charge point management system (CPMS) providers.
- Drivers are encouraged to switch to the Shell App for the latest functionality and features. Services on the Shell Recharge App may be increasingly limited as we prepare to close the Shell Recharge App.
- Drivers will need to sign up for a new account on the Shell App, as existing account information will not be transferred.
- The Shell App has an EV Mode with charging features and functionalities that are very similar to the Shell Recharge App. You can save payment information, select your site location, find the station ID and confirm your details to start a charge.
- The EV mode in the Shell App provides many of the features you've come to rely on from the Shell Recharge App as well as new capabilities:
- Charging Location Finder – Including Our Roaming Network!
- In-App Payments – Additional Payment Methods Available!
- Start and Stop Charging Session
- Monitor Charging Sessions
- View Charger Availability