{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Shell App Migration FAQs","text":"\u003Cp\u003EPlease find the FAQs below for details about the Shell App and our move to a more streamlined app experience for Shell\u003Csup\u003E®\u003C/sup\u003E Fuel Rewards\u003Csup\u003E®\u003C/sup\u003E members. For any additional questions or assistance, please feel free to contact us via the online feedback form, call us at 1-888-GO-SHELL, or by using the “Help” chat in the Shell App. Thank you for using Shell products and services.\u003C/p\u003E\n","links":[{"name":"Shell App Migration FAQs","value":"https://www.shell.us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq.html"}],"tags":[{"name":"Shell App","value":"shell:business/operations/tools-and-resources/shell-app"}]},"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.us/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.us/"},{"name":"Rewards & savings","value":"https://www.shell.us/rewards-and-savings.html"},{"name":"Shell App","value":"https://www.shell.us/rewards-and-savings/shell-app.html"},{"name":"Shell App FAQ","value":"https://www.shell.us/rewards-and-savings/shell-app/shell-app-faq.html"},{"name":"Shell App Migration FAQs","value":"https://www.shell.us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq.html"}]},"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Shell App Migration FAQs"},"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/text","model":{"text":"\u003Cp\u003EPlease find the FAQs below for details about the Shell App and our move to a more streamlined app experience for Shell\u003Csup style=\"font-weight: normal;\"\u003E®\u003C/sup\u003E\u003Cspan style=\"font-size: 0.8125rem; font-weight: normal;\"\u003E Fuel Rewards\u003C/span\u003E\u003Csup style=\"font-weight: normal;\"\u003E®\u003C/sup\u003E\u003Cspan style=\"font-size: 0.8125rem; font-weight: normal;\"\u003E members. For any additional questions or assistance, please feel free to contact us via the \u003C/span\u003E\u003Ca href=\"https://www.shell.us/about-us/who-we-are/contact-shell/service-station-feedback.html\"\u003Eonline feedback form\u003C/a\u003E\u003Cspan style=\"font-size: 0.8125rem; font-weight: normal;\"\u003E, call us at 1-888-GO-SHELL, or by using the “Help” chat in the Shell App. Thank you for using Shell products and services.\u003C/span\u003E\u003C/p\u003E\r\n"}},{"organism":"Container.FAQ","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item","model":{"title":"1. What is happening with the Shell App?","text":"\u003Cp\u003EThe Shell App will now be the one, centralized place for Shell Fuel Rewards members to view and earn savings! \u003C/p\u003E\r\n\u003Cp\u003EYou will no longer need the Fuel Rewards app to earn or view your account information\u003Csup\u003E*\u003C/sup\u003E.\u003C/p\u003E\r\n\u003Cp\u003E\u003Csup\u003E*\u003C/sup\u003EIf you are a T-Mobile Tuesday customer, keep the Fuel Rewards app until the end of summer 2026 to continue redeeming that reward. It will make its way over the Shell App in the next few months!\u003Cb\u003E\u003C/b\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy","model":{"title":"2. How do I transfer my Fuel Rewards account to the Shell App? ","text":"\u003Cp style=\"line-height: 1.5; color: rgb(64,64,64); font-family: Arial , Roboto , Helvetica , sans-serif; font-size: 14.0px;\"\u003EIt's easy! Just download the Shell App and Log In using the same email and password associated with your Fuel Rewards account.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_258674095","model":{"title":"3. Will I still be able to use the Fuel Rewards app?","text":"\u003Cp style=\"line-height: 1.5; color: rgb(64,64,64); font-family: Arial , Roboto , Helvetica , sans-serif; font-size: 14.0px;\"\u003EThe Fuel Rewards\u003Csup\u003E®\u003C/sup\u003E app will still be available in the short term. But later this year, we will be moving to the Shell App. Be sure to download the Shell App and log in with your Fuel Rewards email and password to continue saving.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_1661808936","model":{"title":"4. Why is the Fuel Rewards app going away?","text":"\u003Cp\u003ETo improve your experience at Shell, the Shell Fuel Rewards program is centralizing to one app to make it easier for customers to earn, view, and redeem their savings. Everything you use today will continue, but now in one convenient app.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_1243151373","model":{"title":"5. What offers and capabilities will be available in the Shell App?","text":"\u003Cp style=\"line-height: 1.5; color: rgb(64,64,64); font-family: Arial , Roboto , Helvetica , sans-serif; font-size: 14.0px;\"\u003EAll of your favorite ways to save will be available in the Shell App, including Dining, Link & Save, In-Store Rewards, Partner Offers, App Only offers, etc. Check out more ways to save \u003Ca href=\"https://www.shell.us/rewards-and-savings/fuel-rewards.html\"\u003Ehere\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp style=\"line-height: 1.5; color: rgb(64,64,64); font-family: Arial , Roboto , Helvetica , sans-serif; font-size: 14.0px;\"\u003ET-Mobile Tuesday will continue to be available in the Fuel Rewards app until summer 2026.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_1919596371","model":{"title":"6. Will my fill progress/rewards/transactions/receipts transfer over automatically?","text":"\u003Cp style=\"line-height: 1.5; color: rgb(64,64,64); font-family: Arial , Roboto , Helvetica , sans-serif; font-size: 14.0px;\"\u003EAs long as you use the same email and password associated with your Shell Fuel Rewards account to log into the Shell App, all your loyalty information will transfer over automatically.\u003C/p\u003E\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_50211","model":{"title":"7. What happens to my current savings balance?","text":"\u003Cp\u003EAs long as you use the same email and password associated with your Shell Fuel Rewards account to log into the Shell App, your savings balance will transfer over.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_50211_1056299876","model":{"title":"8. Will my linked credit/debit card transfer to the Shell App automatically?","text":"\u003Cp\u003EYes, your linked credit/debit card will show when you log into the Shell App using the same email and ALT ID associated with your Shell Fuel Reward account.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_50211_1574092927","model":{"title":"9. What happens if I don’t download the Shell App? Will I lose my account?","text":"\u003Cp\u003ENo, your Shell Fuel Rewards account will still exist and you can continue saving at the pump using your linked card or ALT ID. Going forward, the best way to continue seeing your account information (status, savings, receipt, offer progress, etc) will be via the Shell App.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy/list_item_copy_502118521","model":{"title":"10. Can I delete the Fuel Rewards app once I’ve downloaded the Shell App?","text":"\u003Cp\u003EOnce you successfully log in to the Shell App using your Shell Fuel Rewards account information, you will be able to use the Shell App to view and redeem your rewards and will no longer need the Fuel Rewards app\u003Csup\u003E*\u003C/sup\u003E. So yes, you can delete it!\u003C/p\u003E\r\n\u003Cp\u003E\u003Csup\u003E*\u003C/sup\u003EIf you are a T-Mobile Tuesday customer, keep the Fuel Rewards app until the end of summer 2026 to continue redeeming that reward. It will make its way over the Shell App in the next few months!\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section/list_copy","model":{}}],"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.us/"},{"name":"Rewards & savings","value":"https://www.shell.us/rewards-and-savings.html"},{"name":"Shell App","value":"https://www.shell.us/rewards-and-savings/shell-app.html"},{"name":"Shell App FAQ","value":"https://www.shell.us/rewards-and-savings/shell-app/shell-app-faq.html"},{"name":"Shell App Migration FAQs","value":"https://www.shell.us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq.html"}]},"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.us/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Shell App Migration FAQs","text":"Please find the FAQs below for details about the Shell App and our move to a more streamlined app experience for Shell® Fuel Rewards® members. For any additional questions or assistance, please feel free to contact us via the online feedback form, call us at 1-888-GO-SHELL, or by using the “Help” chat in the Shell App. Thank you for using Shell products and services.","links":[{"name":"canonical","value":"https://www.shell.us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq.html"},{"name":"errorUrl","value":"https://www.shell.us/error.html"},{"name":"hierarchy","value":"en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq"},{"name":"homeTitle","value":"Shell USA, Inc."},{"name":"homeUrl","value":"https://www.shell.us/"},{"name":"locale","value":"en-US"},{"name":"title","value":"Shell App Migration FAQs | Shell USA, Inc."},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell US website.\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell US website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-04-28T20:03:45.965Z"},{"name":"adobeAnalyticsUrl","value":"https://scmetrics.shell.com/b/ss/shell.amidala.nativeimplementation.poc/0"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"tags":[{"name":"Shell App","value":"shell:business/operations/tools-and-resources/shell-app"}]},"id":"/content/shell/countries/united-states/en_us/rewards-and-savings/shell-app/shell-app-faq/shell-app-migration-faq/jcr_content"}