{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Help and support","text":"Welcome to our help and support page.\r\nTo direct you to the assistance you need, please choose one of the options below.","links":[{"name":"Help and support","value":"https://www.shell.us/help-and-support.html"}],"tags":[{"name":"About Us","value":"about-us:"}]},"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.us/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.us/"},{"name":"Help and 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below.\u003C/p\u003E\r\n"},"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_copy/item_copy"}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_copy","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoSimple","color":"brand1","colspan":3,"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_2085605999_c_1569814599/promo","model":{"title":"Service Stations and Loyalty","text":"\u003Cp\u003EHelp with Shell stations, the Shell App, rewards, and credit cards.\u003C/p\u003E\r\n","image":{"src":"https://www.shell.us/help-and-support/_jcr_content/root/main/section_2085605999_c_1569814599/promo.shellimg.jpeg/1775021090399/pecten-forecourt-canopy.jpeg","alt":"Shell Pecten 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Energy\u003C/p\u003E\r\n","image":{"src":"https://www.shell.us/help-and-support/_jcr_content/root/main/section_2085605999_c_1569814599/promo_691347617.shellimg.jpeg/1775235329623/shell-energy-rgb-lu-thicker-2-0.jpeg","alt":"Shell Energy","width":1329,"height":750}}},{"organism":"PromoSimple","color":"brand1","colspan":3,"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_2085605999_c_1569814599/promo_723925216","model":{"title":"Shell Lubricants","text":"\u003Cp\u003EFor all enquiries related to Shell Lubricants\r\nand Jiffy Lube.\u003C/p\u003E\r\n","image":{"src":"https://www.shell.us/help-and-support/_jcr_content/root/main/section_2085605999_c_1569814599/promo_723925216.shellimg.jpeg/1730726965614/shell-mysella-s7-n-ultra-web-refresh.jpeg","alt":"Shell Mysella S7 N Ultra Web 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Lubricants","value":"https://www.shell.us/business/fuels-and-lubricants/business-lubricants.html"}]}}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_2085605999_c_1569814599/simple_698589877","model":{}}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_2085605999_c_1569814599","model":{}},{"organism":"Container.Section","color":"brand1","children":[{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list/list_item","model":{"title":"Service Stations and Loyalty","text":"\u003Cp\u003E\u003Cb\u003EFuel Rewards®, Loyalty, and Promotions\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EPhone:\u003C/b\u003E \u003Ca href=\"tel:8886030473\"\u003E1‑888‑603‑0473\u003C/a\u003E\u003Cbr\u003E\r\n\u003Cb\u003EEmail:\u003C/b\u003E \u003Ca href=\"mailto:support@fuelrewards.com\"\u003Esupport@fuelrewards.com\u003C/a\u003E\u003Cbr\u003E\r\n\u003Cb\u003EHours:\u003C/b\u003E Daily, 7:00 AM to 10:00 PM Central Time\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EShell App and Service Station Support\u003C/b\u003E\u003Cbr\u003E\r\nYou can reach the Shell Solutions Center through:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.us/help-and-support/help-center.html\"\u003ELive Chat\u003C/a\u003E:\u003C/b\u003E Click the \u003Cb\u003ELive Chat\u003C/b\u003E link on the page and then tap the \u003Cb\u003EHelp\u003C/b\u003E button.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003E\u003Ca href=\"https://oneshell.formstack.com/forms/en_us_shell_station_feedback?vid=592d350e2a2f4f2b8e717a0d9cbc9ec5\" target=\"_blank\" rel=\"noopener noreferrer\"\u003EFeedback Form\u003C/a\u003E:\u003C/b\u003E Submit your questions or feedback using our online form.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EPhone: 1‑888‑GO‑SHELL\u003C/b\u003E\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003E\u003Cb\u003EHours:\u003C/b\u003E Monday–Friday, 8:00 AM–5:00 PM Central Time\u003Cbr\u003E\r\n\u003Ci\u003E(Closed on public holidays)\u003C/i\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EFind a Shell Station\u003Cbr\u003E\r\n \u003C/b\u003EUse our \u003Cb\u003E\u003Ca href=\"https://www.shell.us/shell-stations/station-locator.html\" target=\"_self\" rel=\"noopener noreferrer\"\u003EStation Locator\u003C/a\u003E\u003C/b\u003E to search for nearby Shell stations and services.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list/list_item_copy","model":{"title":"Shell Recharge","text":"\u003Cp\u003EPhone: 1-888-895-0027\u003C/p\u003E\n\u003Cp\u003EOur lines are open 24 hours a day, seven days a week (24/7)\u003C/p\u003E\n\u003Cp\u003EEmail: \u003Ca href=\"mailto:evhelp@shellrecharge.com\"\u003Eevhelp@shellrecharge.com\u003C/a\u003E\u003C/p\u003E\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list/list_item_copy_1689935054","model":{"title":"Shell Energy","text":"\u003Cp\u003EPhone: \u003Ca href=\"tel:1%20833-743-5528\"\u003E+1 833-743-5528\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003EOur lines are open Mondays through Fridays, from 8:00 AM – 5:00 PM CDT.\u003C/p\u003E\n\u003Cp\u003EEmail: \u003Ca href=\"mailto:Atyourservice@shellenergy.com\"\u003EAtyourservice@shellenergy.com\u003C/a\u003E\u003C/p\u003E\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list/list_item_copy_16899","model":{"title":"Shell Lubricants","text":"\u003Cp\u003EPhone: 1-877-536-6324\u003C/p\u003E\n\u003Cp\u003EEmail: \u003Ca href=\"mailto:consumerorders-us@shell.com\" target=\"_self\"\u003Econsumerorders-us@shell.com\u003C/a\u003E\u003C/p\u003E\n\u003Cp\u003EOur lines are open Mondays through Fridays, from 7:00 AM – 8:00 PM CST excluding public holidays.\u003C/p\u003E\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list/list_item_copy_copy_","model":{"title":"Open a Shell Station or Start a Fuel Business!","text":"\u003Cp\u003EInterested in partnering with Shell? Whether you’re looking to open a Shell Station or start a fuel business, we’d love to explore the opportunity with you. Learn more by clicking this \u003Ca href=\"https://www.shell.us/business/fuels-and-lubricants/wholesale-fuel.html\"\u003Elink\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list/list_item_copy_copy__2095514961","model":{"title":"Human Resource Inquiries","text":"\u003Cp\u003EIn case you need to verify the employment of an active US employee, please contact The Work Number at:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EWebsite: www.theworknumber.com\u003C/li\u003E\r\n\u003Cli\u003EPhone number: 1 (800) 367-5690\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EIf you are a retiree or a pensioner (in the United States) and need to access your savings and benefits plans, please contact Fidelity Shell Benefits Service Centre at:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EPhone number: +1 800 30 SHELL (1-800-307-4355)\u003C/li\u003E\r\n\u003Cli\u003EWebsite: \u003Ca href=\"https://nb.fidelity.com/static/mybenefits/netbenefitslogin/#/login\" target=\"_blank\"\u003Ewww.netbenefits.com\u003C/a\u003E\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EFor other HR related assistance, please contact at:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Ca href=\"https://www.shell.com/who-we-are/contact-us/contact-hr.html\"\u003EContact HR | Shell Global\u003C/a\u003E\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c/list","model":{}}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main/section_1161924522_c","model":{"title":"Contact Support"}}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.us/"},{"name":"Help and support","value":"https://www.shell.us/help-and-support.html"}]},"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.us/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Help and support","text":"Welcome to our help and support page.\r\nTo direct you to the assistance you need, please choose one of the options below.","links":[{"name":"canonical","value":"https://www.shell.us/help-and-support.html"},{"name":"errorUrl","value":"https://www.shell.us/error.html"},{"name":"hierarchy","value":"en_us/help-and-support"},{"name":"homeTitle","value":"Shell USA, Inc."},{"name":"homeUrl","value":"https://www.shell.us/"},{"name":"locale","value":"en-US"},{"name":"title","value":"Help and support | Shell USA, Inc."},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-states/en_us/help-and-support"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell US website.\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell US website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-04-05T01:52:19.629Z"},{"name":"adobeAnalyticsUrl","value":"https://scmetrics.shell.com/b/ss/shell.amidala.nativeimplementation.poc/0"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"tags":[{"name":"About Us","value":"about-us:"}]},"id":"/content/shell/countries/united-states/en_us/help-and-support/jcr_content"}