{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"FAQs","links":[{"name":"FAQs","value":"https://www.shell.us/business/shell-energy/faq.html"}]},"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.us/business/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.us/"},{"name":"Business","value":"https://www.shell.us/business.html"},{"name":"Power, Gas & Energy Solutions","value":"https://www.shell.us/business/shell-energy.html"},{"name":"FAQs","value":"https://www.shell.us/business/shell-energy/faq.html"}]},"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeaderBanner","color":"inherited","model":{"title":"FAQ","image":{"src":"https://www.shell.us/business/shell-energy/faq/_jcr_content/root/main/section/page_header.shellimg.jpeg/1786980997395/placeholder.jpeg","width":2271,"height":568}},"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/page_header"},{"organism":"CallToAction","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/call_to_action","model":{"links":[{"name":"Report an outage","value":"#"},{"name":"Update profile","value":"#"}]}},{"organism":"Container","children":[{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/text","model":{"title":"Bills and Payments","text":"\u003Cp\u003EInvoices, Ammount due, Payment methods, Outstanding balance\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cp\u003E \u003C/p\u003E\r\n\u003C/h3\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","colspan":6,"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/text_copy","model":{"title":"My Energy Hub","text":"\u003Cp\u003EPay Bill, AutoPay, Transfer Service, Cancel Service\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cp\u003E \u003C/p\u003E\r\n\u003C/h3\u003E\r\n"}},{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list/list_item_copy","model":{"title":"How do I pay my bill?","text":"\u003Cp\u003EWe currently accept ACH or Credit Card payments. Those can be mailed, conveniently called in by automated IVR, or set-up via My Energy Hub. This can be set-up as a one time or recurring payment.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list/list_item_copy_1310110727","model":{"title":"I have not received an invoice, what can I do?","text":"\u003Cp\u003ECheck your SPAM folder and make sure HappytoHelp@ShellEnergy.com is added to your address book. If you're missing invoices, you can always see your invoice history on My Energy Hub or call Customer Care.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list/list_item_copy_526149279","model":{"title":"Does Shell Energy offer payment arrangements if I need more time to pay my bill?","text":"\u003Cp\u003EWe do offer payment arrangements and are happy to discuss the option that best fits your need. Please e-mail \u003Ca href=\"mailto:HappytoHelp@ShellEnergy.com\"\u003EHappytoHelp@ShellEnergy.com\u003C/a\u003E or call \u003Ca href=\"tel:(833)%20743-5546\"\u003E(833) 743-5546\u003C/a\u003E for more information.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list/list_item_copy_1413707674","model":{"title":"Why did I receive a Disconnection Notice?","text":"\u003Cp\u003EIf you received a disconnect notice, your account continues to carry a past due balance after several notifications. We encourage you to contact us immediately to discuss payment options or alternatives to ensure you do not experience an interruption to your electric service.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list/list_item","model":{"title":"Does Shell Energy offer budget billing?","text":"\u003Cp\u003EWe do offer budget billing and are happy to discuss the program requirements. Please e-mail \u003Ca href=\"mailto:HappytoHelp@ShellEnergy.com\"\u003EHappytoHelp@ShellEnergy.com\u003C/a\u003E or call \u003Ca href=\"tel:(833)%20743-5546\"\u003E(833) 743-5546\u003C/a\u003E for more information.\u003C/p\u003E\r\n"}}],"colspan":6,"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list","model":{}},{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list_720090333/list_item_copy_1086418456","model":{"title":"How to setup AutoPay?","text":"\u003Cp\u003EWe do ask for you to set up AutoPay as part of your enrollment journey. If you have a concern about AutoPay, please feel free to reach out to Customer Care to discuss. You can also set up AutoPay using your My Energy Hub login.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list_720090333/list_item_copy_587993103","model":{"title":"How to update my preferences in My Energy Hub?","text":"\u003Cp\u003EYou can set your email address, language, AutoPay, and other preferences using your My Energy Hub login.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list_720090333/list_item_copy_1361907566","model":{"title":"How to transfer to my new location?","text":"\u003Cp\u003EWe can help make your move easy. Use My Energy Hub to tell us where you're going and when you need power switched and we'll take care of the rest. You can always send an e-mail or call our helpful Customer Care team if you prefer.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list_720090333/list_item_copy_933484283","model":{"title":"Who should I contact if I have issues accessing My Energy Hub?","text":"\u003Cp\u003EOur Customer Care team is happy to help via e-mail or call. Please e-mail \u003Ca href=\"mailto;HappytoHelp@ShellEnergy.com\"\u003EHappytoHelp@ShellEnergy.com\u003C/a\u003E or call \u003Ca href=\"tel:(833)%20743-5546\"\u003E(833) 743-5546\u003C/a\u003E for more information.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list_720090333/list_item_copy","model":{"title":"How to cancel my service?","text":"\u003Cp\u003EIf you need to cancel service, please contact our Customer Care team for your best options and to discuss any questions you might have and review any cancellation impacts. Please e-mail \u003Ca href=\"mailto:HappytoHelp@ShellEnergy.com\"\u003EHappytoHelp@ShellEnergy.com\u003C/a\u003E or call \u003Ca href=\"tel:(833)%20743-5546\"\u003E(833) 743-5546\u003C/a\u003E for more information.\u003C/p\u003E\r\n"}}],"colspan":6,"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple/list_720090333","model":{}}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section/simple","model":{}}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section","model":{}},{"organism":"Container.Section","children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section_1277607985/text","model":{"title":"Outages","text":"\u003Cp\u003EPower Outages, TDSP, Contact Info\u003C/p\u003E\r\n\u003Ch3\u003E\u003Cp\u003E \u003C/p\u003E\r\n\u003C/h3\u003E\r\n"}},{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section_1277607985/list/list_item_copy","model":{"title":"Who do I contact if I experience a power outage?","text":"\u003Cp\u003EYour local Transmission / Distribution Service Provider (TDSPs) manages any power outages in your area. Click below for your Transmission / Distribution Service Provider (TDSPs) outage contact information. \u003Ca href=\"https://shellenergy.com/business/report-an-outage\"\u003EReport an outage\u003C/a\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section_1277607985/list/list_item_copy_1135143948","model":{"title":"When do I need to call the Transmission / Distribution Service Provider (TDSPs) versus Shell Energy?","text":"\u003Cp\u003EIf you have a physical equipment question or an outage, those questions are typically something your Transmission / Distribution Service Provider (TDSPs) would support. This includes new buildings, new meters, changes to your meter, tree trimming, and outage handling.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section_1277607985/list/list_item","model":{"title":"Where can I find outage tracking information?","text":"\u003Cp\u003EIn the \u003Ca href=\"https://shellenergy.com/business/report-an-outage\"\u003EReport an outage\u003C/a\u003E page.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section_1277607985/list","model":{}}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main/section_1277607985","model":{}}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.us/"},{"name":"Business","value":"https://www.shell.us/business.html"},{"name":"Power, Gas & Energy Solutions","value":"https://www.shell.us/business/shell-energy.html"},{"name":"FAQs","value":"https://www.shell.us/business/shell-energy/faq.html"}]},"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.us/business/_jcr_content/root/footer/inherited_copy.model.json","id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"FAQs","links":[{"name":"canonical","value":"https://www.shell.us/business/shell-energy/faq.html"},{"name":"hierarchy","value":"en_us/business/shell-energy/faq"},{"name":"homeTitle","value":"Business"},{"name":"homeUrl","value":"https://www.shell.us/business.html"},{"name":"locale","value":"en-US"},{"name":"title","value":"FAQs | Business"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/united-states/en_us/business/shell-energy/faq"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\n\r\nYou are now leaving the Shell US website.\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\n\r\nThank you for visiting the Shell US website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-08-18T07:29:19.736Z"},{"name":"themeName","value":"shell-energy"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-shell-energy.ACSHASH7e079cd05af5e27a823c2bf69b9fabde.css"}]},"id":"/content/shell/countries/united-states/en_us/business/shell-energy/faq/jcr_content"}