Conversations with our Dedicated Account Managers
Discover the impact of Shell Fleet Solutions account managers on large fleet operations. In this exclusive series, three experienced U.S. account managers share insights on how they deliver value and support to our customers. Watch all five episodes below to gain a deeper understanding of how Shell can help optimize and grow your fleet.
Shell Fleet Solutions U.S. Series:
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Title: Episode 1: One Point of Contact, Unlimited Support
Duration: 01:48 minutes
Description: We sat down with three of our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Background music plays]
Uplifting music
[Animated sequence]
Shell Pecten logo ripples on screen
[Video footage]
Chris Nolan walks into a meeting room and waves and is followed by a female colleague.
[Voiceover of narrator]
We sat down with three of our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Text display over footage]
Shell Fleet Solutions U.S. Series:
Conversations with our dedicated account managers
Episode 1: One Point of Contact, Unlimited Support
[Video footage]
Wide shot of fleet managers meeting followed by a close up shot of Ahmed Elsayed and Okan Kilicyaldir.
[Text display over footage]
What does it mean to be a dedicated account manager?
[Video footage]
Wide shot of Ahmed Elsayed and Okan Kilicyaldir walking down the hall followed by a shot of Chris Nolan walking down the hall.
[Ahmed Elsayed]
One-to-one dedicated account managers are very unique in this business space.
[Video footage]
Ahmed Elsayed on camera
[Text Displays]
Ahmed Elsayed
U.S .Commercial Analyst Shell Fleet Solutions
[Ahmed Elsayed]
Shell offers it to our large fleet customers to ensure that we are giving them the highest level quality service.
[Video footage]
Ahmed Elsayed carrying a laptop, walking to a desk and then working on his laptop.
[Ahmed Elsayed]
My customers are very valuable to me, so I really take the time to understand what drives them to be in that business sector, what drives their goals and ambitions, and beyond just a professional level, getting to know them on a personal level.
[Video footage]
Montage of shots of Ahmed working on his laptop and sitting next to Okan Kilicyaldir.
[Okan Kilicyaldir]
We are their direct partners who know their business very well
[Video footage]
Okan Kilicyaldir carrying a laptop and walking to a desk.
[Okan Kilicyaldir]
and we are involved in the process from the first day to support our customers if they need anything from us.
[Video footage]
Okan Kilicyaldir on camera
[Text Displays]
Okan Kilicyaldir
Account Manager
[Okan Kilicyaldir]
They never need to call an 800 number because we believe that, especially the large fleets, need immediate and personalized assistance.
[Video footage]
Okan Kilicyaldir on the phone and writing notes.
[Chris Nolan]
The biggest value that Shell brings with an account manager is a dedicated resource
[Video footage]
Chris Nolan walking to a desk and sitting down.
[Chris Nolan]
to maximize the program. Whether it's fraud,
[Video footage]
Chris Nolan on camera
[Text Displays]
Chris Nolan
Account Manager
[Chris Nolan]
savings, billing reconciliation, tapping into best practices. These are things that we bring to the table that our competitors don't.
[Video footage]
Montage of shots of Chris Nolan typing, answering and talking on the phone and a closeup of the Shell logo on his shirt.
[Chris Nolan]
How I build relationships with Shell customers is solving their problems.
[Chris Nolan]
I learn a lot from my customers too. So I take kind of the best practices that they have, makes me a better person.
[Video footage]
Chris Nolan on camera.
[Chris Nolan]
So it's collective knowledge and that really works well for me - and them.
[Video footage]
Chris Nolan at his laptop and then nodding
[Voiceover of narrator]
Visit Shell.us/accountmanagers to tune in to more episodes from our series.
[Video footage]
Okan Kilicyaldir, Ahmed Elsayed, and Chris Nolan looking at the camera and smiling.
[Text display]
[Shell music fades out]
[Graphic Displays]
Shell pecten and Shell Card logo on a white background
[Background music plays]
Shell mnemonic
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Title: Episode 2: Why Choose Shell
Duration: 01:24 minutes
Description: We sat down with our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Background music plays]
Uplifting music
[Animated sequence]
Shell Pecten logo ripples on screen
[Video footage]
Four Shell employees sit down at a table for a meeting.
[Text display over footage]
Shell Fleet Solutions U.S. Series:
Conversations with our dedicated account managers
Episode 2: Why Choose Shell
[Voiceover of narrator]
We sat down with three of our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Video footage]
Ahmed Elsayed and Okan Kilicyaldir talking by a window.
[Text display over footage]
Why do fleet managers choose Shell?
[Okan Kilicyaldir]
At Shell, we have 60 years of experience in 57 markets globally, and we help our customers to manage this complex operations by utilizing this experience and knowledge.
[Video footage]
Okan Kilicyaldir on camera
[Text Displays]
Okan Kilicyaldir
Account Manager
[Video footage]
Okan Kilicyaldir carrying a laptop and walking to a desk. Talking on the phone and writing down notes.
[Video footage]
Chris Nolan on camera
[Text Displays]
Chris Nolan
Account Manager
[Chris Nolan]
Most customers use Shell because of our network.
[Video footage]
Chris Nolan, Okan Kilicyaldir, Megan Pino, and Ahmed Elsayed in a meeting room.
[Chris Nolan]
So it's a natural fit for them to come and use a fuel card through the Shell program.
[Video footage]
Chris Nolan walking the halls, sitting at his desk.
[Chris Nolan]
What we take is a laser focus on fuel best practices, cost savings, and efficiencies.
[Video footage]
Chris Nolan typing on his keyboard, getting a call from a customer.
[Chris Nolan]
And those efficiencies are either operational, billing reconciliation, working with third parties. All that is wrapped around the value of the Shell network.
[Video footage]
Shell logo on a white shirt. Ahmed Elsayed and Okan Kilicyaldir talking and walking down a hallway.
[Video footage]
Ahmed Elsayed on camera
[Text Displays]
Ahmed Elsayed
U.S. Commercial Analyst Shell Fleet Solutions
[Ahmed Elsayed]
Ultimately, potential customers choose to go with Shell because our account managers take the time to understand their unique business and sector, and we offer them opportunities to improve their efficiency, maximize their savings, and overall run their program very smoothly and efficiently.
[Video footage]
Okan Kilicyaldir and Ahmed Elsayed sitting down to meet. Ahmed Elsayed walking down the hallway and then sitting at a table, typing on his keyboard.
[Voiceover of narrator]
Visit Shell.us/accountmanagers to tune in to more episodes from our series.
[Video footage]
Okan Kilicyaldir, Ahmed Elsayed, and Chris Nolan looking at the camera and smiling.
[Text display]
[Shell music fades out]
[Graphic Displays]
Shell pecten and Shell Card logo on a white background
[Background music plays]
Shell mnemonic
Read Transcript
Read Transcript
Title: Episode 3: Onboarding
Duration: 1:40 minutes
Description: We sat down with our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Background music plays]
Uplifting music
[Animated sequence]
Shell Pecten logo ripples on screen
[Video footage]
Megan Pino and Chris Nolan walking. Ahmed Elsayed and Okan Kilicyaldir walking and talking down a hallway.
[Text display over footage]
Shell Fleet Solutions U.S. Series:
Conversations with our dedicated account managers
Episode 3: Onboarding
[Voiceover of narrator]
We sat down with our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Video footage]
Okan Kilicyaldir and Ahmed Elsayed sitting at a table, talking.
[Text display over footage]
How does Shell deliver a seamless onboarding process?
[Video footage]
Chris Nolan, Okan Kilicyaldir, Megan Pino, and Ahmed Elsayed in a meeting room.
[Video footage]
Chris Nolan on camera
[Text Displays]
Chris Nolan
Account Manager
[Chris Nolan]
Shell's onboarding process is unique in the industry.
[Video footage]
Chris Nolan sitting at his desk, taking a phone call.
[Chris Nolan]
It is a significant step that we take to onboard a client and onboard a client correctly. When they first come on board, we do discovery, go through implementation, but even after they become a customer, communication discovery continues.
[Video footage]
Okan Kilicyaldir on the phone, taking down notes.
[Okan Kilicyaldir]
We are involved to the process from the first day.
[Video footage]
Okan Kilicyaldir on camera
[Text Displays]
Okan Kilicyaldir
Account Manager
[Okan Kilicyaldir]
From an ongoing communication perspective, we conduct monthly account review meetings with our customers just to make sure we catch all industry trends and also not missing any potential value.
[Video footage]
Ahmed Elsayed walking the halls. Chris Nolan, Okan Kilicyaldir, Megan Pino, and Ahmed Elsayed in a meeting room. Chris Nolan walking the halls, sitting at his desk.
[Chris Nolan]
We take time, we understand what their needs are, we understand what their policies are, we understand what they are trying to solve for, and then we position our products and our resources. So it's really important. We don't rush through it. We take our time and the success is, we have long-term customers because of that.
[Video footage]
Okan Kilicyaldir sitting at a table, typing. Shell Fleet Solutions logo on a shirt.
[Chris Nolan]
It is the way that customers get the best value out of our program. It's not just shipping out cards and letting them buy fuel. It is a process that we put in place that achieves the best value for our clients.
[Video footage]
Ahmed Elsayed typing on his laptop at a desk, talking on the phone. Chris Nolan talking on the phone. Okan Kilicyaldir talking on the phone.
[Voiceover of narrator]
Visit Shell.us/accountmanagers to tune in to more episodes from our series.
[Video footage]
Okan Kilicyaldir, Ahmed Elsayed, and Chris Nolan looking at the camera and smiling.
[Text display]
[Shell music fades out]
[Graphic Displays]
Shell pecten and Shell Card logo on a white background
[Background music plays]
Shell mnemonic
Read Transcript
Read Transcript
Title: Episode 4: Strategic allies
Duration: 1:31 minutes
Description: We sat down with three of our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Background music plays]
Uplifting music
[Animated sequence]
Shell Pecten logo ripples on screen
[Video footage]
Ahmed Elsayed and Okan Kilicyaldir walking the halls. Chris Nolan walking by Shell values on the wall.
[Text display over footage]
Shell Fleet Solutions U.S. Series:
Conversations with our dedicated account managers
Episode 4: Strategic Allies
[Voiceover of narrator]
We sat down with three of our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Video footage]
Chris Nolan, Okan Kilicyaldir, Megan Pino, and Ahmed Elsayed in a meeting room.
[Text display over footage]
How do Shell account managers act as strategic allies?
[Voiceover of narrator]
How do Shell account managers act as strategic allies?
[Chris Nolan]
We do account reviews. Some are annual, quarterly, some are monthly, but those account reviews are important to kind of test on how we're doing as a supplier, but also how they're doing with their goals.
[Video footage]
Chris Nolan on camera
[Text Displays]
Chris Nolan
Account Manager
[Ahmed Elsayed]
We take time to analyze and track all of their fleet data, ensuring that they're getting maximum savings, that their drivers are using their cards effectively and also we try to identify areas of opportunity where they can improve their efficiency.
[Video footage]
Ahmed Elsayed on camera
[Text Displays]
Ahmed Elsayed
U.S. Commercial Analyst Shell Fleet Solutions
[Video footage]
Okan Kilicyaldir and Ahmed Elsayed sitting at a table, talking.
[Ahmed Elsayed]
In addition to that, I take time to celebrate their successes, letting them know that they have a partner who's invested in their company's growth and success.
[Okan Kilicyaldir]
My goal is to add value to my customer’s business as much as I can. For example, just recently, I approached a customer proactively and we started working on how we can create a more cost effective roles together and now they're able to save $50,000 more a year.
[Video footage]
Okan Kilicyaldir on camera
[Text Displays]
Okan Kilicyaldir
Account Manager
[Video footage]
Okan Kilicyaldir sitting at a table with his laptop.
[Chris Nolan]
We are laser focused in this space.
[Video footage]
Okan Kilicyaldir and Ahmed Elsayed talking by a window.
[Chris Nolan]
We have a lot of clients that have been on a program for 10 years.
[Video footage]
Chris Nolan walking into a meeting room, joining Ahmed Elsayed, Megan Pino, and Okan Kilicyaldir.
[Chris Nolan]
We want to take it to the next level. Let us sit down, find out what your goals are, find out what you're trying to solve for.
[Video footage]
Okan Kilicyaldir, Ahmed Elsayed, and Chris Nolan looking at the camera and smiling.
[Voiceover of narrator]
Visit Shell.us/accountmanagers to tune in to more episodes from our series.
[Text display]
[Shell music fades out]
[Graphic Displays]
Shell pecten and Shell Card logo on a white background
[Background music plays]
Shell mnemonic
Read Transcript
Read Transcript
Title: Episode 5: Save and Optimize
Duration: 1:32 minutes
Description: We sat down with our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers.
[Background music plays]
Uplifting music
[Animated sequence]
Shell Pecten logo ripples on screen
[Video footage]
Four Shell employees sit down at a table for a meeting.
[Text display over footage]
Shell Fleet Solutions U.S. Series:
Conversations with our dedicated account managers
Episode 5: Save and Optimize
[Voiceover of narrator]
We sat down with our experienced Shell Fleet Solutions account managers in the U.S. to explore the value they bring to our fleet customers. How have Shell account managers helped fleet managers save money and optimize performance?
[Text display over footage]
How have Shell account managers helped fleet managers save money and optimize performance?
[Video footage]
Ahmed Elsayed on camera
[Text Displays]
Ahmed Elsayed
U.S. Commercial Analyst Shell Fleet Solutions
[Ahmed Elsayed]
I educate my customers on additional savings and opportunities that they can get through the broader Shell network, such as the Fuel Rewards program, potential B2B rebates and other discounts that they could get from Shell services such as Jiffy Lube.
[Video footage]
Ahmed Elsayed talking on the phone, looking at his laptop.
[Chris Nolan]
So part of it is the reviews, managing their business, or keeping an eye on what's going on with them personally.
[Video footage]
Chris Nolan sitting at his desk, talking on the phone.
[Chris Nolan]
Sometimes it's a business check-in. I've identified potential risks with our customers.
[Video footage]
Chris Nolan on camera
[Text Displays]
Chris Nolan
Account Manager
[Chris Nolan]
A lot of it is making them aware. A lot of times they're not aware that there is a risk, so we're constantly looking at the data.
[Video footage]
Chris Nolan typing on his keyboard. Okan Kilicyaldir typing on his keyboard. Ahmed Elsayed typing on his keyboard.
[Chris Nolan]
Taking the knowledge that we have and then getting the input from the customer, marrying that up together and finding real cost savings.
[Video footage]
Chris Nolan at his desk typing.
[Chris Nolan]
It could be hard cost savings, 12% reduction or 20% reduction in fuel consumption, which we've seen. That's serious dollars. Could be operational savings.
[Video footage]
Megan Pino and Chris Nolan walking.
[Chris Nolan]
Saving somebody some time, an hour a week or an hour a day of whatever they were doing with the process, saves time and money. It's a collaborative effort for sure.
[Ahmed Elsayed]
Ultimately, we want our customers to feel like they're a valued part of our Shell Fleet Solutions
family.
[Voiceover of narrator]
Visit Shell.us/accountmanagers to tune in to more episodes from our series.
[Video footage]
Okan Kilicyaldir, Ahmed Elsayed, and Chris Nolan looking at the camera and smiling.
[Text display]
[Shell music fades out]
[Graphic Displays]
Shell pecten and Shell Card logo on a white background
[Background music plays]
Shell mnemonic
