General Terms

What is a Division Order?

A Division Order is a document confirming ownership information in a particular property/unit, and authorizing distribution of funds according to that information. The Division Order does NOT represent a sale of your property or any changes to your lease.

When you sign and return the Division Order, you confirm that you agree with the information disclosed in the document. If you have any questions regarding the content of your Division Order, please contact STUSCO Owner Relations.

How can I request a new Division Order?

In order to request a copy of a Division Order, contact Owner Relations using any of the methods shown on the “Contact Us” tab above.

Please provide us with the name, owner number, specific lease(s), and how you would like us to send you the Division Order.

What is an Owner Number?

You have been assigned a unique six-digit owner number for your account. Please include your owner number in all communications with Shell Trading US Company (STUSCO), including voicemails, e-mail, letters, and faxes. Your owner number is printed on all division orders and checks we send you.

Ownership Information and Changes/Transfers

How do I notify Shell Trading of a Change of Address?

Complete a Change of Address (COA) form, located in the “Important Forms” tab above. Fill out the form completely, and have all persons on the account sign and date.

OR

Submit a signed letter via mail, e-mail, or fax, with the following information:

  • Owner Name
  • Owner Number, if known
  • Last four digits of owner’s social security number / EIN
  • Old address
  • New address
  • Phone number and e-mail, if applicable

Send us the change of address using any of the methods shown on the “Contact Us” tab above.

What documentation is required for a name change?

Individual. Provide one of the following:

  • Copy of marriage certificate
  • Copy of divorce decree reinstating maiden name
  • Other official documents affecting a name change

Company. Provide one of the following:

  • Certificate of Name Change with verification of Tax ID number to be used
  • Certificate of Merger with verification of Tax ID number to be used

Full Ownership Change Requirements PDF

What do I need to do provide to change ownership?

The types of documents that can change ownership on a real property account include (but are not limited to): a deed, title, a court order or a death certificate. In some cases, there may be a need to file more than one type of document to complete the process. The transfer documents must be recorded (filed) in the county where the minerals are located.

If you have any questions about the preparation or filing of a document, you may want to consult with an attorney, real estate professional, or title company.

What do I need to do if the owner is now deceased?

The requirements of ownership transfer due to death vary by state, and are dependent on whether or not the deceased had a Last Will and Testament. You may want to contact an attorney to advise you on how to proceed.

What information is needed when there is a change in Trustee?

Provide Owner Relations with a copy of the applicable portion of the Trust document that identifies the Successor Trustee, the duties and powers of the Trustee, and the circumstances leading to the replacement of the Trustee. Also submit a change of address if needed.

What happens when the owner having a life estate dies?

The interest is transferred to the remaindermen. A copy of the death certificate and the deed noting the life estate should be submitted to Owner Relations. The mailing addresses and Tax ID numbers for the remaindermen are also needed.

I sent my transfer documentation in. How long will it take to hear back?

The amount of time it takes to complete a transfer depends on the complexity of the issue. Transfer requests are processed in the order in which they are received. Contact Owner Relations for further information or to check on the status of a request.

How do I add someone to my account?

Provide Owner Relations with a copy of the conveyance document establishing joint tenancy / ownership. The document must be recorded (filed) in the county/state where the minerals reside.

Payment Information

When are royalty checks issued?

Checks are typically issued and mailed on or about the 20th of every month. This is also when direct deposit payments are sent. If the 20th falls on a weekend or holiday, we will strive to issue checks on the preceding business day. Oil revenue is normally paid within 30 – 60 days following the sales / production month.

What is the minimum payment amount?

An owner must accumulate a minimum balance in their account of $100 in order for a payment to be issued. The owner can submit a written request to be paid monthly for accumulations below $100. Note that we have an annual release every September, where we release funds in all accounts that have a balance of at least $5.

Why does my monthly payment amount vary?

Many factors may cause your payment to vary, including but not limited to market conditions, suspended payments, adjustments (including any overpayments or underpayments), fluctuating commodity prices, regulatory or contractual changes, production volumes, seasonal conditions, and routine maintenance or operating issues that may affect the volumes produced from a well during a given time period.

Why does my payment differ from others in my family?

This can occur because ownership among family members may not be equal. Family members may be on a different payment schedule. A family member may not have provided STUSCO with the required information needed to pay them, such as tax ID number. Some family members may own interest in other properties in addition to those commonly owned. Some family members may have older funds that are being reissued, such as from stale-dated checks, retuned/undeliverable checks, and address changes.

What should I do if I don’t receive my revenue check?

Due to potential postal delays, a revenue check may arrive a few days late on occasion. If you have not received a check by the end of the month, and you are expecting one, please contact Owner Relations. We also offer direct deposit, which ensures timely, secure payments with no risk of mail delays or issues.

Can a check that’s older than 180 days still be cashed?

No. Uncashed checks will be void / invalid after 180 days of issuance. Do not attempt to cash or deposit checks past this date, or your bank may charge you a fee. Please contact Owner Relations to have a replacement check issued.

What should I do if I have questions about my check detail?

Please contact Owner Relations using any of the methods shown on the “Contact Us” tab above.

When and why are royalty payments suspended?

Royalty payments may be suspended (or held in suspense) until certain conditions are satisfied. Payments may be suspended for several reasons, including but not limited to the following:

  • Missing Tax ID number (SSN/EIN)
  • Insufficient or incorrect address
  • Assigning/conveying interest to another party
  • Notice of death of an owner
  • Disputes on decimal interest percentages
  • Operator requests

Also, please remember that payments are only issued when the account balance reaches $100 or greater. Refer to the “What is the minimum payment amount” FAQ above for more information.

What options are available for receiving payment and payment details?

  • Direct Deposit/ACH (Automatic Clearing House)
  • Wire Transfer
  • Checks

Click on the “Payment Information” tab above for more details.

Online access to mycrude website to view payment details?

To access your check/direct deposit payment detail revenue statements online, you can use our new mycrude website. Go to https://mycrude.shell.com to log on. If you don’t have a login for mycrude, or if you’re having trouble logging in, please go to the “Contact Us” tab to let us know so we can assist you.

Your username for mycrude is your email address. Because some users may be responsible for multiple owner accounts with us, your email address can be associated with more than one owner number/operator number, so that when you log in to mycrude, you can view data for all of those accounts in one place.

Once you are logged in to mycrude, click the “Documents” tab on the left-hand navigation panel to view payment details. The screen defaults to displaying any payments we made to you in the current month. If you want to view payments we made to you in the previous month, click the “Prev Month” button towards the top of the screen. To view all payments made to you so far this year, click the “Year” button. To view payments we made to you last year, click “Prev Year.” Finally, to view payments made to you during a specific date range of your choosing, click “Custom,” and then enter the desired date range in the field to the right. Then click the “Search” button.

If no data displays after you click the month / year / date range buttons and then “Search,” that means we didn’t make any payments to you in that timeframe.

If your mycrude account has multiple owner/operator numbers associated with it, then data for all of those associated owners/operators are displayed. You may want to sort or filter the information shown on this screen by the “ID” or “Name” columns.

To view the details from any of the individual statements shown on the screen, click anywhere on the row. The check stub/payment detail will display in a popup window, which can be downloaded to a PDF or CSV file. To view the data from multiple statements at the same time, click the checkboxes to the left of the rows you want to view, then click the “Download CSV” button. This will pull the data from the selected rows into an Excel spreadsheet file, where you can format it to your liking.

The default setting for all mycrude users is to have mycrude send you an automatic email notification every time you have a new payment detail / operator run statement available. If you wish to turn off these automated emails, click the “Settings” tab on the left-hand navigation panel, then click the “on” button once. It will change to “off.”

How do I read my check stub?

The line item detail on your check stub is broken down into sections by lease. Each of these sections shows the lease #, lease name, lease county, and lease state across the top of the section. The line items under each lease heading are for the individual production month purchases that Shell Trading Company made on that lease. It shows the total volume that Shell purchased, as well as the price per barrel, the owner’s decimal interest percentage, taxes withheld, and the net payment to the owner for each line item on the far right side, among other details.

What should I do if my check is lost, stolen, or stale-dated?

First, please confirm that we sent you a check that month. To do so, log in to your mycrude account at https://mycrude.shell.com. (If you don’t have a login for mycrude, or if you’re having trouble logging in, please go to the “Contact Us” tab to let us know so we can assist you.) After you log in:

  • Click the “Documents” tab on the left-hand navigation panel.
  • Click the “Custom” button towards the top of the screen.
  • In the date range field to the right of the “Custom” button, change the dates to the month/year you were expecting a check from us in.
  • Click the “Search” button.
  • View the data to see if a check was issued. If no data displays, then we did not issue you a check during that date range.

If a check was issued, and you never received it, or if you did receive it but it was then lost or damaged or stolen, please go to the “Contact Us” tab and let us know. Similarly, if you did receive the check, but did not cash it within six months of the check issue date, and the check is now void / stale-dated, please go to the “Contact Us” tab and let us know. We may have already reissued the check to you on one of your later checks, but we will confirm and reissue the funds to you if not.

How can I get my year-to-date (YTD) payment details?

Log in to your mycrude account and click on the “Documents” tab on the left-hand side. Then click the “Year” button towards the top of the screen. This will show you a summary list of all payments we’ve made to you in the current calendar year. Note that if you have multiple owner accounts associated with your mycrude login, you may need to filter the information shown on this screen by the ID or Name columns. If you’d like to view a spreadsheet of data from all of the payments for the year that are shown on the screen, click the checkboxes to the left of the rows to select them all, then click “Download CSV” to display the data in a spreadsheet, where it can be viewed, formatted, and totaled.

Can my check stub be emailed to multiple email addresses?

Yes, however you will need multiple user accounts set up in mycrude for this to occur. Because your mycrude login is associated with your unique e-mail address, we will need to create additional mycrude accounts for each additional e-mail address you want the payment details sent to. If you need for us to create a mycrude account, please let us know on the “Contact Us” tab.

Tax and Levy Information

When are 1099 Misc. Tax Forms mailed out?

Your 1099 Miscellaneous Tax forms will be mailed no later than Jan. 31. If the 31st falls on Saturday or Sunday, the IRS allows for mailing the following Monday.

Why is my 1099 more than what I received?

The 1099 shows the gross amount before taxes and other deductions as required by the IRS. In order to help you reconcile this gross amount to the total of your actual payments received, we include a reconciliation on the back of your 1099 showing the gross amount, taxes and deducts and the net amount. The net amount should tie to your total payments received for the year. If you have questions as to how this information should be presented on your tax return, please contact a tax professional.

Why is my NET more than my GROSS amount?

Net can sometimes be more than the gross due to reimbursement of Severance Tax or other adjustments. In this case, you will notice a negative tax amount on the reconciliation on the back of your 1099 form.

Unclaimed Property

What to do if I receive an unclaimed property letter?

At a minimum, please return the 2nd page of this letter to us to prevent your funds from being released to the state by the provided deadline. You may submit other required documentation at a later time if you have already returned the letter.

Where can I research unclaimed property?

Each state makes an effort to locate rightful owners of production revenues, holding the funds until the owner is found. To locate and collect unclaimed funds, please visit the National Association of Unclaimed Property Administrator's (NAUPA) website.

Here is the link to a website for Unclaimed Property: www.missingmoney.com

How is unclaimed property reported?

Each state has abandoned property or escheat laws that require the reporting of funds held for its residents. Once abandoned property has reached the state's required dormancy period, it is paid to the state of the owner's last known address.

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