The Peculiar Personalities of Dedicated Customer Service


The Zoner, The Fixer, The Anticipator, The Listener

The Listener 00:01

With great listening powers comes great customer service.

The Zoner 00:05

Katie, she has super human hearing. Is she listening right now?

The Fixer 00:11

Sure, I'd be happy to do that for you.

The Listener 00:14

Tell them about the real-time tracking trace and that their delivery will be there in three, two, one.

The Fixer 00:21

She listens to her customers incredibly well. She also listens to literally everything else.

The Listener 00:26

I heard someone say invoicing.

The Zoner 00:28

Thank you.

The Anticipator 00:29

She can hear me saying this right now. Hi, Katie. Do you want to get tacos for lunch?

The Listener 00:34

Yeah, I can hear you.

The Anticipator 00:37

Doesn't work. I can't hear her back.

The Fixer 00:39

It's a little weird around the office.

The Zoner 00:41

That is some good hearing.

The Fixer 00:43

But it's great for our customers.

Meet Katie, aka “The Listener,” one of the many employees that will help make Shell Polymers a top plastic resin manufacturer. Katie listens intently to her customers, and everything else too.

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The Zoner

Nothing can distract Deborah from helping converters access the latest on their orders and shipments.

The Fixer

Alex solves logistics challenges for converters and lunch quandaries for colleagues.

The Anticipator

Behold Robert’s uncanny knack for predicting logistics hurdles and life events.