The Peculiar Personalities of Dedicated Customer Service
The Zoner, The Fixer, The Anticipator, The Listener
The Listener 00:01
With great listening powers comes great customer service.
The Zoner 00:05
Katie, she has super human hearing. Is she listening right now?
The Fixer 00:11
Sure, I'd be happy to do that for you.
The Listener 00:14
Tell them about the real-time tracking trace and that their delivery will be there in three, two, one.
The Fixer 00:21
She listens to her customers incredibly well. She also listens to literally everything else.
The Listener 00:26
I heard someone say invoicing.
The Zoner 00:28
The Anticipator 00:29
She can hear me saying this right now. Hi, Katie. Do you want to get tacos for lunch?
The Listener 00:34
Yeah, I can hear you.
The Anticipator 00:37
Doesn't work. I can't hear her back.
The Fixer 00:39
It's a little weird around the office.
The Zoner 00:41
That is some good hearing.
The Fixer 00:43
But it's great for our customers.
Meet Katie, aka “The Listener,” one of the many employees that will help make Shell Polymers a top plastic resin manufacturer. Katie listens intently to her customers, and everything else too.
Nothing can distract Deborah from helping converters access the latest on their orders and shipments.