The Peculiar Personalities of Dedicated Customer Service
The Fixer, The Zoner, The Anticipator, The Listener, Co-worker 1
The Anticipator 00:00
Yeah I've always just been one step ahead just comes naturally. Not everybody's got it. But I got it.
The Listener 00:08
So this is Shell Polymers where I'm used to working with people who can anticipate and solve problems before they happen. But Roberts different.
The Fixer 00:16
The doctor was saying it's just too early to tell.
The Anticipator 00:17
It's gonna be a boy.
The Fixer 00:18
The Anticipator 00:20
And then in two years, you're gonna have another. So Congrats.
The Fixer 00:24
He could see the future. I know his customers think so.
The Zoner 00:29
Robert has a crystal ball on his desk.
Co-worker 1 00:34
He's three steps ahead of everyone. And I try to stay right behind him, which makes me two steps ahead of everyone which isn't bad.
The Anticipator 00:43
Sorry, I knew there was gonna be a supply chain issue. So I just went ahead and rerouted the shipment.
Meet Robert, aka “The Anticipator,” one of the many employees that will help make Shell Polymers a top plastic resin manufacturer. Alex possesses an uncanny knack for predicting and solving logistics challenges, and lots of other things too.
Nothing can distract Deborah from helping converters access the latest on their orders and shipments.