The Anticipator
The Peculiar Personalities of Dedicated Customer Service
SPEAKERS
The Fixer, The Zoner, The Anticipator, The Listener, Co-worker 1
The Anticipator 00:00
Yeah I've always just been one step ahead just comes naturally. Not everybody's got it. But I got it.
The Listener 00:08
So this is Shell Polymers where I'm used to working with people who can anticipate and solve problems before they happen. But Roberts different.
The Fixer 00:16
The doctor was saying it's just too early to tell.
The Anticipator 00:17
It's gonna be a boy.
The Fixer 00:18
What?
The Anticipator 00:20
And then in two years, you're gonna have another. So Congrats.
The Fixer 00:24
He could see the future. I know his customers think so.
The Zoner 00:29
Robert has a crystal ball on his desk.
Co-worker 1 00:34
He's three steps ahead of everyone. And I try to stay right behind him, which makes me two steps ahead of everyone which isn't bad.
The Anticipator 00:43
Sorry, I knew there was gonna be a supply chain issue. So I just went ahead and rerouted the shipment.
Meet Robert, aka “The Anticipator,” one of the many employees that will help make Shell Polymers a top plastic resin manufacturer. Alex possesses an uncanny knack for predicting and solving logistics challenges, and lots of other things too.
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The Zoner
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The Fixer
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The Listener
Katie listens intently to her customers, and everything else too.