Not for the first time, someone recently asked me why Shell is entering the polyethylene business when it has no experience in the industry. My response was, “Actually, we’ve a wealth of experience,” and I proceeded to tell them all about it.

I told them that we are part of Shell Chemicals, one of the world’s leading chemicals suppliers, which has just celebrated its 90th anniversary.

I said that Shell has a strong track record when it comes to building world-class refining and petrochemical assets. The experience and expertise that brings – not to mention our relentless focus on safety – is so important when you’re building a world-scale mega-project from the ground up.

World-Class Talent

I also told them that we’ve assembled an extensive team of world-class talent here in Pennsylvania: for example, our team has a staggering 750 years of collective experience. This includes Dan Falla, who is a Society of Plastics Engineers Fellow and Carl Baker, who is on the board of industry organizations such as the Plastic Pipe and Fittings Association and the American Society for Testing and Materials.

We have a wealth of experience on the commercial side, too. For example, our general manager, Emma Lewis, our commercial manager Shaun Moore and I have all spent more than two decades in this industry.

"We look for individuals who really believe we can make a positive difference by disrupting the way the industry works."

Laura Chamorro, Global Marketing Manager

What’s also hugely significant is that, as well as this wealth of experience, we have a blank slate. That’s key because we’ve been able to use that experience to innovate in the way that we’ll do business with customers. We’ve seen B2C retail companies lead a transition in customer experience over the last 10 years and we intend to do the same in the B2B market.

Not being anchored to any legacy processes or ways of working means we can implement new tools and systems for a new way of doing business: one that puts customers first and strives to make doing business as simple and stress free as possible for them.

So, no, Shell isn’t at all new to the polymers game – but we are introducing a new kind of customer experience to the polymer industry.*

Interested in learning more about Shell Polymers? Sign up for updates on the progress of our plant and how our Polymer Pioneers are working to deliver you an unrivaled customer experience.

*The expression ‘Shell,’ ‘Shell Chemicals’ or ‘Shell Polymers’ refers to the companies of the Shell Group that are engaged in chemical or related businesses. Each of the companies that make up the Shell Group of companies is an independent entity and has its own separate identity.

Reimagining Customer Experience in the Polymers Supply Chain

Discover how Shell Polymers plans to rewrite the polymer playbook with an unrivaled customer experience

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