People may hear about Shell Polymers and wonder why Shell is entering the polymer business when it has no experience in the industry. The truth is, Shell has a wealth of experience in polyethylene.

In fact, Shell Polymers is a part of Shell Chemicals, one of the world’s leading chemicals suppliers, which recently celebrated its 90th anniversary.

Shell has a strong track record when it comes to building state-of-the-art refining and petrochemical assets. The experience and expertise that brings – not to mention our relentless focus on safety – is so important when you’re building a mega-project like our Monaca, Pennsylvania polyethylene plant, from the ground up.

Work with Polymer Experts

Shell Polymers assembled an extensive team of world-class polymer experts here in Pennsylvania. Our team has a staggering 750 years of collective experience and many hold leadership positions in respected industry organizations. This includes Polymer Pioneers like Dan Falla, who is a Society of Plastics Engineers Fellow and Carl Baker, who is on the board of industry organizations such as the Plastic Pipe and Fittings Association, Plastic Pipe Institute, Canadian Standards association, and the American Society for Testing and Materials. In addition to his number of board positions, Carl also developed polyethylene raised temperature (PERT) resins that could meet the rigorous demands of the North American market.

Discover: A Fireside Chat with Polymer Pioneers: Pipe & Film

"We look for individuals who really believe we can make a positive difference by disrupting the way the industry works."

Laura Chamorro, Global Marketing Manager

A Different Approach to the Polymer Business

What’s also hugely significant is that, as well as this wealth of experience, Shell Polymers has a blank slate to work with. That’s key because we’ve been able to use that experience to innovate in the way that we’ll do business with customers. We’ve seen B2C retail companies lead a transition in customer experience over the last 10 years and we intend to do the same in the B2B market.

Not being anchored to any legacy processes or ways of working means we can implement new tools and systems for a new way of doing business: one that puts customers first and strives to make the polymer business as simple and stress free as possible for them.

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Addressing Common PE Converter Challenges

In addition to our knowledgeable employees, Shell has gone to great lengths to understand the challenges that plastics converters face on a daily basis. Our conclusion? PE converters have a tough job. Not only do they oversee a wide variety of business functions like advanced forecasting, price negotiations, and supply chain management, they also coordinate with suppliers around the world to plan and execute each project.

To further understand these challenges, the Shell Polymers team spent hundreds of hours interviewing converters across the country. Thanks to these conversations, we pinpointed three things that would have a huge impact on plastic converters of any size:

  • A truly reliable PE supply
  • Access to cutting-edge equipment
  • Streamlined supplier communications.

That’s why at Shell Polymers, we’re leveraging decades of team experience to build a business that Breaks the Mold of plastic polymer suppliers and emphasizes transparent communication and keeps customers in the know. We will be organizing account management and customer service teams, so our customers can count on personal relationships with a polyethylene manufacturer who cares about their business’s growth.

So, no, Shell isn’t at all new to the polymers game – but we are introducing a new kind of customer experience to the polyethylene industry.*

*The expression ‘Shell,’ ‘Shell Chemicals’ or ‘Shell Polymers’ refers to the companies of the Shell Group that are engaged in chemical or related businesses. Each of the companies that make up the Shell Group of companies is an independent entity and has its own separate identity.

Reimagining Customer Experience in the Polymers Supply Chain

Shell Polymers’ mission is to put the needs of customers at the center of everything we do.

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