Austin Brisco

Polymer Profile 2x4 Austin Brisco, Customer Relationship Coordinator

Our 2x4 series shares two fun facts and four expert tips from the people who are helping us create an unrivaled customer experience.

By Shell Polymers on Jan 22, 2020

With the opening of our new polyethylene plant in Monaca, USA, right around the corner, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in PE. In this “2x4”, our Customer Relationship Coordinator (CRC) Austin Brisco reveals four details about his business role and two personal facts.

Because a key element of Shell Polymers’ strategy is to provide an unrivaled customer experience , we just had to meet some of the people tasked with making that happen, so a CRC seemed like the perfect place to start.

What exactly is a Customer Relationship Coordinator?

In short, it’s someone who makes sure customers will be taken care of throughout the ordering process. They establish relationships with customers, so the lines of communication are always open if any issues come up. As Austin says, “My goal is to always be there for customers – to make doing business with Shell Polymers as easy as possible. I’m committed to doing everything I can to meet their needs.”

“My goal is to always be there for customers – to make doing business with Shell Polymers as easy as possible.”

Can you share some of your daily duties?

“I handle the entire order-to-cash process from customer setup all the way to invoicing and collection,” he says. “My normal day includes processing orders, tracking shipments, and working with the account managers to meet the customer’s day-to-day needs while delivering a great customer experience.” 

Austin’s previous position was as a CRC with Shell Chemicals’ Derivatives business. In that role, he supported a large portfolio of key customers by coordinating the shipment of 1,346 railcar and 654 truck shipments, and successfully delivering 264 million pounds of product to 51 locations in one year!

That job also allowed Austin to utilize the latest customer relationship management tools and systems, which is why Shell Polymers tapped his knowledge to develop our own customer operations training and development. When the plant starts up you will have a highly skilled CRC team supporting you, thanks in part, to Austin.

Related Reading: How Shell’s Polymer Pioneers Support Customers with Industry Expertise

What are your interests outside of work?

“For the last six years, I’ve been running a wolfdog rescue project called Texas Wolfdog,” Austin reveals. “This is a nonprofit corporation that rescues wolfdogs and northern breed dogs from all over the USA and arranges their adoption by qualified individuals and organizations.”

The picture below shows Austin at the shelter with Hydra – one of the shelter’s ambassador animals. Hydra had been experiencing domestic violence before he was brought to Austin. Now Hydra spends his days lounging on Austin’s couch and visiting with the rescue’s volunteers.

Austin Brisco
Austin Brisco and rescue wolfdog, Hydra.

How did you become passionate about wolfdog rescue?

“I’ve always loved dogs and wolves. When I was in the Boy Scouts, I volunteered at a wolf sanctuary and was fascinated by them. I have many friends in the dog rescue community who were finding wolfdogs in need of rescue, with nowhere to go, that were being euthanized. So that inspired me and a few other friends to form the project.”

Unsurprisingly, his other hobbies channel this love of nature as well. “I love the outdoors, often times I vacation in Yellowstone where I and a group of volunteers track and observe the famous wolf packs, I really enjoy learning about them and following their stories. I’m also an avid scuba diver.”

Discover how Shell Polymers plans to Break the Mold with a customer-centric PE supply chain.

Four Key Elements of Austin’s Role

  • 1. Process and coordinate supply orders.

  • 2. Ensure prompt delivery to customer locations.

  • 3. Verify the quality, quantity and pricing of orders.

  • 4. Work closely with manufacturing to balance the available supply.