Amy Pfendler, Account Manager, Shell Polymers

Polymer Profile 2x4: Amy Pfendler, Account Manager

Our 2x4 series shares two fun facts and four expert tips from the people who are helping us to create an unrivaled customer experience.

By Shell Polymers on Mar 12, 2020

With the opening of its new polyethylene plant in Monaca, USA, right around the corner, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this “2x4”, Account Manager Amy Pfendler reveals two personal facts and four key ways in which she strives to add value for her customers.

What are your daily duties as an Account Manager?

Account managers are orchestra conductors who guide the organization’s resources to help deliver a customer’s unrivaled experience. For example, if my customer was wondering if they were running the most appropriate resin, I would likely bring in my colleague Adriana Velasquez for some technical insights. If a customer needed help getting to the bottom of a troubleshooting issue that was proving difficult to resolve, I might turn to Elliot Carnevale.

“We’re going to be open to exploring alternative ways of doing things.”

How do you strive to create the unrivaled customer experience within your role at Shell Polymers?

I think it’s important to really listen to customers to get an in-depth understanding of the challenges they face. That will enable us to find ways in which Shell Polymers can help move their businesses forward.

One of Shell Polymers’ key principles is not to be constrained by the way things have always been done. Just because something’s always been done that way, doesn’t mean there isn’t a better way to do it, so we’re going to be open to exploring alternative ways of doing things.

I’m keen to bring new, creative solutions to the table, so I look forward to collaborating with customers to add value to their businesses.

Discover How Shell Polymers Plans to Break the Mold in the PE Industry with a New Customer Experience

What sets Shell Polymers apart from other suppliers?

Our location gives us excellent supply security. We are not on the Gulf Coast and therefore we don’t have negative impacts on our delivery during hurricane season.

We also strive to identify ways of working that could add value to your business. Uncovering supply chain efficiencies, introducing creative commercial arrangements or streamlining your ordering processes are key to us adding value.

Find Out Why Converters Should Diversify Their Supplier Pool with Shell Polymers

Women excersie on top of the roof

What activities or hobbies do you participate in outside work?

I’ve been practicing yoga for about six years now. I also enjoy traveling, and every year I try to take one trip to a place I haven’t been before. I’ve also started to play golf – but I must say I am still a beginner. I’ve been taking lessons. I enjoy it, but I’m not taking myself too seriously.

I competed in feiseanna, or Irish dance competitions, for 12 years. I traveled internationally for it and competed at the World Irish Dance Championships for six years in a row. I’m officially retired now though.

How Amy Adds Value for Customers

  • Listening to get insights into the challenges they face.

  • Challenging the status quo and not being constrained by the way things have always been done.

  • Collaborating with customers to co-develop business improvements.

  • Devising creative solutions.