By Shell Polymers on Mar 10, 2020
With the opening of our new polyethylene plant in Monaca, USA, right around the corner, Shell Polymers has hired 60 polymer experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this “2x4”, Technical Service Engineer Elliot Carnevale reveals two personal facts and his top four injection molding technical tips.
Elliot has over a decade of experience in injection molding and extrusion, product formulation, and troubleshooting; and he is looking forward to leveraging expertise to help customers make better parts more efficiently.
What are your daily duties as a technical service engineer?
Solving customer problems. Preventing customer problems. I prefer a fundamental approach to problem solving, so I look at the part design, mold design, process and material to develop a list of possible variables driving the issue. These principles were further reinforced when I completed the American Injection Molding Institute’s Plastics Technology and Engineering Certificate Program earlier this year.
“My role is to serve as an advocate for customers when they’re not in the room”
How do you strive to create the unrivaled customer experience within your role at Shell Polymers?
Even though Shell Polymers is still preparing its new plant for start-up, I am already focusing on our future customers’ needs. I’ve always felt that my role as a technical service engineer requires me to serve as an advocate for my customers when they’re not in the room, and I work to do that every day. That’s how I strive to create an unrivaled customer experience.
What sets Shell Polymers apart from other suppliers?
There’s a number of things but the application hall is one of the most significant, in my opinion. Outfitted with state-of-the-art, industrial-scale equipment that is available for our customers to use for prototyping and materials evaluation, it will be unlike anything else in the PE industry.
What activities or hobbies do you participate in outside work?
I play soccer three times a week and get out on the golf course as much as the Pittsburgh weather permits.
I guess you could say conquering mountains is another hobby. And I love to travel. I’ve visited five continents and plan to get to Australia in the next couple of years and make it six. I’m not sure if I’ll make it to Antarctica, but never say never!