Polymer Pioneer working with customer using industry expertise

How Shell’s Polymer Pioneers Support Customers with Industry Expertise

By Shell Polymers on Dec 18, 2019

The polymer industry is growing rapidly, which means converters must adapt to make sure they can scale production efficiently. We know these changes will be a challenge for converters across North America, which is why we’re giving our customers direct access to PE thought leaders and state-of-the-art facilities to develop creative solutions to support business growth.

Whether it’s in packaging, pipes, bottles, toys, or anything in between, Shell Polymers is here to help customers deliver innovation by leveraging the expertise of our leadership and their passion for development.

Expert Leadership

At Shell Polymers, we’ve carefully assembled a leadership team of Polymer Pioneers who are dedicated to providing the unrivaled customer experience backed by world-class expertise. These qualified innovators are passionate about their work, the industry, and the customers they support. Their in-depth knowledge of the PE market helps them understand the challenges converters face on a daily basis and develop creative solutions to address them. Emma Lewis, our General Manager, is one of the Polymer Pioneers developing this customer-centric culture and she’s excited to Break the Mold in every aspect of the business.

“We’ve heard, ‘That’s just how it works.’ Whether it’s product quality, consumer relationships, supply chain or inventory, people say, ‘That’s just the way it is,’ but we overcome that. I just love being told, ‘You can’t do it that way,’ because my response is always the same: ‘Let’s find a way!’”

I just love being told, ‘You can’t do it that way,’ because my response is always the same: ‘Let’s find a way!

Emma Lewis, General Manager

Emma further explains Shell Polymers’ strategy to address relevant customer concerns, saying, “We spoke to a wide range of customers across the industry and it became clear that what they need most is supply reliability and dependable back end processes. The technical support we provide must be predictable and we have to be easy for customers to work with.”

Unrivaled Customer Experience

Title: Emma Lewis

Duration: 49 seconds

Description:

A short video of Emma Lewis speaking about Shell Polymers.

Emma Lewis Transcript

[Emma Lewis, speaking to camera]

Personally, I plan on delivering an unrivaled experience in two ways. The first is through the people that we hire. So, people who really want to disrupt the industry, really believe that we can make a difference. People that have a little bit of edge. That really care about their customers and what we do. The second way is through the tools and processes that we’ll provide the customers with. Just making it easy to do business with us and a very customer focused and centric experience. People should start believing that Shell Polymers is really going to make a difference. We really believe what we say. From the people that we’ve hired, to the way that we work with our manufacturing sites, to the way that we interact with the community that we operate in, to the customers that we work with. We really are going to make a difference.

Top-of-the-Line Facilities

Uptime is essential to the growth of your business, but it can be stymied when you have to shut down part of your plant to test new ideas. That’s why the Shell Polymers Application Hall will house commercial-sized conversion machines for all major applications such as multilayer linear low-density polyethylene film, high-molecular-weight film, pipe, injection and blow molding, and more.

This unique facility will empower our Polymer Pioneers & Pros to work with customers, tackle technical challenges, and develop solutions to improve business performance, so customers can try new equipment and troubleshoot concepts without unnecessary downtime or productivity loss. Plus, its location in our new state-of-the art Monaca plant will mean converters can access Shell Polymers’ expertise and facilities right in their backyard.

Staying Ahead of the Curve

To remain competitive in a crowded market, staying on top of industry trends and developments is crucial. That’s why Shell Polymers has hired an extensive team of experienced technical pioneers who help keep customers in-the-know about industry changes and cutting-edge technologies through their industry involvement.

Polymer Pioneers like Carl Baker and Dan Falla hold leadership positions in key organizations, including the Plastic Pipe and Fittings Association, the American Society for Testing and Materials and the Canadian Standards Association. This participation allows them to keep their fingers on the pulse of industry innovation, so they can advise customers on the latest trends. The knowledge that our pioneers gain in these roles is instrumental to helping customers find innovative solutions to their unique challenges.

“I enjoy helping customers be successful and there are so many ways we can do that, whether it’s troubleshooting quality issues… or helping to improve productivity,” Carl Baker shared, “Whatever it may be, that support can be key to helping customers to improve their competitiveness.”

Dan Falla echoes, “I’ve helped several customers become extremely successful and, of course, that leads to jobs. If our support helps keep production here in North America, that’s a terrific outcome.”

At Shell Polymers, we give customers direct access to our team of Polymer Pioneers for technical expertise and support. The knowledge they’ve gained from years of industry experience and involvement has made them uniquely equipped to be a valuable resource for converters in the PE market. Find out more about how these leaders can help you.

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