By Shell Polymers on Jun 04, 2020
With the opening of its new polyethylene plant in Monaca, USA, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this “2x4”, Production Unit Logistics Manager Chris Jackson, who played an instrumental role in setting up the project’s logistics operations.
He has been a keynote speaker at major industry conferences and has several Shell awards to his name. For example, he was a key member of a team that was able to uncover opportunities to save the business more than $65 million, and the team members were each named commercial powerhouses and won the Dealmaker of the Year Award. Chris also has three Executive Vice President Awards: Deliver Business Results (2014), Beat the Competition – Focus on Cost Efficiency (2017); and Goal Zero (2016).
What are your daily duties as a production unit logistics manager?
It’s my job to ensure that our polyethylene reaches our customers safely, on time and in the same great quality that we manufacture it, whether it arrives by rail or truck.
To give you a flavor of my job, it includes managing the state-of-the-art hopper washing facility, where our highly capable wash team meticulously cleans, inspects and prepares every hopper car for carrying product. I also oversee our team of highly trained and experienced loaders, who ensure that our customers receive the right product and that it has the quality that they expect.
How do you strive to create the unrivaled customer experience within your role at Shell Polymers?
I’d say there are three ways. First, by creating a team that believes in the culture we’re building here at Monaca. Everyone on the team lives by our values and we all have a customer-centric perspective on our work.
Second, when we were designing the site’s logistical operations, I helped to ensure that, in addition to meeting our customers’ volume needs, our processes also provided the flexibility to make real-time adjustments to shipments. That’s really important for customers.
“We ensure that our customers’ needs are not only met but also exceeded whenever possible.”
Third, I encourage my team to request regular feedback from the salespeople so that they remain well-informed about customer needs. This helps ensure that our customers’ needs are not only met but also exceeded whenever possible.
What sets Shell Polymers apart from other suppliers?
Our culture and values. We’re striving to have a workplace that people want to work in and a product that customers want to buy and, perhaps more importantly, to offer a customer experience that is unlike anything else in the sector. We intend to be far more than a typical supplier.
Our location and transportation options also set us apart. We are close to our customers and have designed a nimble transportation infrastructure that I’m particularly proud of. Shell has made significant investments in both rail and road, even moving a state highway that would have cut through part of the site. All these decisions were made with consideration for local residents and business partners.
Could you tell us about two of your passions outside work?
Cooking, especially while listening to music, is my stress relief! Every Sunday, my family and I cook together, which is time I really cherish.
I also enjoy serving the community and I do this in several ways. For example, I like to use the things I’ve learned in my life to help others through the trials and hardships of everyday living by, for example, mentoring less fortunate kids. I also mentor students and support them with their science and mathematics studies.