When we launched Shell Polymers a few years ago, we also unveiled our desire to disrupt the polyethylene industry by innovating the customer experience and eliminating customer pain points.

Many in the sector were skeptical, but I'm pleased to report that we're breaking new ground and in the process of developing cutting-edge tools, processes and systems.

Naturally, innovation meets resistance. Whether it is processes and consumer relationships or supply chain and inventory, people say, “That’s just the way it is”. But, because we’re working with some really progressive, forward-thinking companies, we’re finding solutions.

For example, we recently took an idea to a logistics company and their initial response was: “That’s never going to work; that’s not the way the industry operates.” Then, when we explained that we wanted to work with them to do something a little bit differently, they started to explore solutions with us and some genuinely interesting opportunities came out..

Related Reading: 5 Characteristics of a Reliable, Innovative Polymer Supplier

The Next Era of Polymers

Title:  Emma Lewis

Duration: 49 seconds


A short video of Emma Lewis speaking about Shell Polymers.

Emma Lewis Transcript

[Emma Lewis, speaking to camera]

Personally, I plan on delivering an unrivaled experience in two ways. The first is through the people that we hire. So, people who really want to disrupt the industry, really believe that we can make a difference. People that have a little bit of edge. That really care about their customers and what we do. The second way is through the tools and processes that we’ll provide the customers with. Just making it easy to do business with us and a very customer focused and centric experience. People should start believing that Shell Polymers is really going to make a difference. We really believe what we say. From the people that we’ve hired, to the way that we work with our manufacturing sites, to the way that we interact with the community that we operate in, to the customers that we work with. We really are going to make a difference.

Something that’s really helping is that, within Shell, Shell Polymers is being allowed to be an incubator and to try a lot of different things in this space. It would be difficult to do some of these in an established business. It’s like being in a Silicon Valley start-up environment, but with the support of a big brand like Shell. It’s a fascinating place to sit.

With an extensive team of world-class talent that has a mandate to think creatively to innovate the customer experience, I have no doubt that we are on the verge of revolutionizing the polymers industry.

Reimagining Customer Experience in the Polymers Supply Chain

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Accessible Pennsylvania Polyethylene Plant

Seventy percent of current polyethylene buyers are within 700 miles of our plant in Pennsylvania—and that’s no accident. We strategically placed our petrochemical facility in Monaca to increase efficiency and provide customers with a logistical advantage, as well as to help build up the community by providing jobs and infrastructure.

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