Meet Our Pro

Shaun Pirtle

Senior Technical Service Engineer and Competency Advisor

As the construction of its new polyethylene plant in Monaca, Pennsylvania continues, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, with proven track records in polymers. In this Polymer Profile, we talked to Senior Technical Service Engineer and Competency Advisor Shaun Pirtle to learn more about his career and what he’s doing to make Shell Polymers synonymous with quality products and customer care. 

A Customer-Centric Focus

There are many constituents Shaun serves on a daily basis. He engages Shell Polymers’ commercial team and customers to ensure the former will be supplying the latter with the correct products. He also supports the sales team through product design and commercialization. Shaun is also involved in technical support for customers and works on product development and testing.

Shaun is helping install three commercial-scale blown film lines in the innovation center and application hall at the Monaca, PA plant. That equipment will allow the Shell Polymers team to evaluate competitive products and run customer evaluations at the facility so that converters don’t need downtime for testing using their own equipment.

Our application hall is designed around making our converters’ lives easier and making their experience with a supplier as seamless as it should be. It’s an available resource for guidance and collaboration.

"We are focusing on being customer-centric, so we will be able to provide timely support and product recommendations that will incentivize sales for our products by creating value and solving problems of clients in unique and innovative ways," according to Shaun.

"We always strive for a win-win scenario and look for ways to support our customers that will make them feel special by being customer-centric and providing timely support and product recommendations.” - Shaun Pirtle

Reinvention Equals ROI

Shaun has experience in evolving best practices to reach new heights. Once, while working with a film supplier, he and his team moved the client from the middle of the pack to becoming a very profitable front-runner in the industry.

How did Shaun’s team do that? “We redesigned, reengineered, and reformulated everything, and ended up with a highly focused and financially positive business that we were all very proud of,” Shaun says.

The determination for such end results resonates throughout the Shell Polymers’ team. From sales to Customer Relationship Coordinators to tech experts, each of our employees has a vested interest in converters’ growth and helping fuel that growth for years to come. Our people are here with converters for the long run -- we know that their business needs to evolve, and we are ready to evolve alongside them. Our people have the industry knowledge, experience, and backing to keep their best interests in mind.

"We are committed to providing best-in-class service and products. That means not only listening to the customer but responding appropriately and in a timely fashion.” - Shaun Pirtle

Quality Comes From Questioning

Customers should always ask questions. Not to be nosy, but to understand the benefit they’re receiving. “Question everything, especially what value your current supplier is providing to you,” Shaun says. “Do they have the correct answers, and do they respond the way you would like to be treated?”

Shaun is already attracting and addressing the curiosity of customers as the plant’s opening looms near. Customers are asking him about Shell Polymers’ portfolio of products and how they’ll run as a supplier, among other questions. The Shell Polymers team is ready for such questions. In constructing the Monaca facility, we left no stone unturned. That means all plant features and logistics-related procedures are designed to help us deliver high-quality product every time. What might seem like a small detail to some is a very strategic decision on our part.

Four Principles That Empowers Shaun in Solving Customers’ Challenges

  • Experience, Experience, and Experience

    There is no substitute for having overcome your challenges before.

  • There’s No Such Thing as a Silly Question

    Questions that aren’t asked leaves problems unsolved.

  • You Either Have Credibility, Or You Don’t

    Your integrity must be a standard that can’t be leveraged or bargained with.

  • Always Provide the Truthful Answer

    It may not benefit you now, but it will define you in the long run.

Meet More Of Our Polymer Experts

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Plastics processing guru. Patents holder. Passionate about collaborating with customers, meet Polymer Pioneer, Dan Falla.

Polymer Profile: Ana Buss

Meet our Polymer expert, Distribution and Export Manager, Ana Buss. She brings years of distribution experience to deliver an unrivaled customer experience.

Polymer Profile: Amy Pfendler

Meet Shell Polymers Account Manager Amy Pfendler and learn why she is a critical team member for leveraging internal resources to ensure customer satisfaction.