An Unrivaled Customer Experience
In the same way that Shell Polymers intends to Break the Mold for customers by building a new kind of customer experience, Ryan is also determined to put customers’ needs first. “Every resin-filled hopper car or bulk truck will be critical to a customer’s business,” he says. “That’s why it’s so important for us to provide transparency and to be proactive in keeping plastic converters updated about the status of their shipments.”
Ryan adds that the resin he is responsible for shipping may just improve peoples’ lives, too. “Our customers will produce items critical for our daily life. For example, our product will be used to create many of the items used by frontline healthcare workers. Our customers rely on our logistics infrastructure to provide society with the products they need and use every day.”
“I’ve had the privilege of working alongside a team of professional logisticians who have two key qualities: extensive rail and trucking experience and an extreme customer focus. That combination will guarantee our customers’ interests are priority number one!”
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