Natalie Holmes

Meet Our Pro

Natalie Holmes

With the opening of its new polyethylene plant in Monaca, Pennsylvania, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this profile, Polyethylene Product Manager Natalie Holmes shares more about her role and four ways in which she believes Shell Polymers will deliver an unrivaled customer experience.

A Day in the Life of a Polyethylene Product Manager

In her role, Natalie manages the polyethylene product portfolio as the plant prepares for startup. This involves determining what grades the plant will produce and optimal margins.

I really value how much our business embraces customer centricity.

Natalie Holmes, Polyethylene Product Manager

An Unrivaled Customer Experience

According to Natalie, “We are building this business specifically to meet our customers’ needs. We’ve conducted research with a wide range of potential customers to understand their pain points and are now designing our tools and processes so that we can make their daily lives easier. I really value how much our business embraces customer centricity.”

Shell Polymers has built a team of people from around the polymers industry, which gives us a diverse set of perspectives and a creative approach to solving problems.

From Natalie’s perspective, what sets Shell Polymers apart from other suppliers is its customer centricity. Shell’s location is also really important because we are close to so many potential customers, which allows us to offer them an extremely responsive supply chain. At Shell Polymers, we love being able to offer this level of supply security to our customers.

Four ways in which Natalie believes Shell Polymers will deliver an unrivaled customer experience

  • Customer centricity

    We have conducted research with a wide range of potential customers to understand their pain points and are now designing our tools and processes so that we can make their daily lives easier.

  • Diversity

    We have built a team of people from around the polymers industry, which gives us a diverse set of perspectives and a creative approach to solving problems.

  • Location

    Our plant will be close to so many of our customers.

  • Supply security

    Being located near to our customers means that we can offer an extremely responsive supply chain.

Meet More Of Our Polymer Experts

Polymer Profile: Adriana Velasquez

Meet our polymer expert, Senior Technical Service Engineer Adriana Velasquez. Adriana has more than 10 years’ experience of helping customers to innovate in pipe applications and resolving technical issues in rotational molding.

Polymer Profile: Rosalinda Brinkmeyer

Meet Supply Coordinator, Rosalinda Brinkmeyer. As a Supply Coordinator, Rosalinda plays an instrumental role in managing inventory.

Polymer Profile: Ana Buss

Bringing years of experience both in the industry and with Shell, Ana’s work in the distribution and export channel is an integral part of delivering an unrivaled customer experience.

Reimagining Customer Experience in the Polymers Supply Chain

Discover how Shell Polymers plans to rewrite the polymer playbook with an unrivaled customer experience.

Get the White Paper