Elliot Carnevale

Meet Our Pro

Elliot Carnevale

Account Manager

As its new polyethylene plant in Monaca, Pennsylvania begins operation, Shell Polymers has assembled a team of industry experts, aka Polymer Pioneers and Polymer Pros, with proven track records in polymers and their respective fields. In this article, we talk to Elliot Carnevale about his role.

A Day in the Life of an Account Manager

Previously a Technical Service Engineer, Elliot solved customer problems with a fundamental approach. That included looking at part design, mold design, process, and material to develop a list of possible variables driving the issue. In his new role as an Account Manager, Elliot’s responsibilities have shifted to managing the relationship between Shell Polymers and its many customers.

Day-to-day, that can include interfacing with customers and considering how best to position the Shell Polymers offering to live up to customer expectations. Since much of Elliot’s job is done on-the-go, flexibility and adaptability are key. Being able to switch between writing reports and delivering presentations on the fly is a part of the job.

“At present, all eyes are focused on getting our business to a point where we can efficiently provide on-spec resin to our customers the first time, every time.”

Elliot Carnevale

All Eyes on Shell Polymers

Elliot’s focus since joining Shell Polymers has been making sure the team can efficiently provide on-spec resin to customers on a consistent basis. Shifting roles hasn’t shifted Elliot’s focus away from that goal as he does everything in his power to make sure Shell Polymers lives up to that standard.

When asked what sets Shell Polymers apart from other suppliers in our industry, Elliot points to the patience exuded by the team.

“I have very much appreciated our patience, enabling our commitment to safe operation and to quality,” Elliot said.

Talking about being safe and focusing on quality is easy, but living by those values on a daily basis is another thing. Elliot sees the team practice those values each and every day, helping Shell Polymers hit the expectations our customers have from the get-go.

And when it comes to our customers, Elliot prefers that they are as open as possible with the Shell Polymers team.

“Don’t hold back! Any feedback that our customers have for us, challenges us to re-examine our priorities and behaviors,” Elliot said.

This feedback-centric approach is something Shell Polymers prides itself on, adapting to client feedback as often as possible. As the team gets more feedback, it’s better able to adjust and adapt to customer needs, providing the best level of service possible and helping customers achieve their goals.

“It’s easy to talk about being safe, and to say you’re going to make choices to put quality first. I am seeing us live these values every day.”

Elliot Carnevale

Four Ways Customers Can Maximize Their Supplier Relationship

After many customer interactions and conversations, Elliot has built a list of tips that customers can use to make sure they’re getting the most out of their polyethylene supplier.

  • Communicate your needs, early and often

    “I will do my very best to make sure that the business is aware of my customers’ needs, much like when I was in Tech Service, acting as the customer’s advocate when they’re not in the room. That said, I can only use the information available to me to make that argument, so the more I know, the better I will be able to serve.”

  • Lean into your supplier, and leverage the tools at your disposal

    A good supplier will provide the product you’ve purchased on-time and on-spec. A great supplier will serve as a solution provider, enabling your business to run more efficiently, more cost-effectively, and more profitably. We have many tools in our toolbox, from inventory/freight calculators developed by our Logistics Team, to GC-MS in our Polymer Science lab. All of these are at our customers’ disposal – use them!

  • Embrace change

    A new supplier entering the market doesn’t happen every day. Leverage this as an opportunity to reevaluate your supply chain – are you optimized, or have you just been doing it the same way because that’s the way it has always been done?

  • Hold your suppliers accountable

    We want your experience to live up to the lofty expectations that we have set for ourselves. If you’re not feeling the love, let your account manager know.

Meet More Of Our Polymer Experts

Polymer profile: Julien Karlsson, account manager

Meet Julien Karlsson, Account Manager. Julien spends his days working with customers to ensure an unrivaled customer experience from forecasting to product quality.

Polymer Profile: Kim McPhillips, Regional Sales Manager

Meet our Polymer Pro, Kim McPhillips, Regional Sales Manager. A polymer industry veteran of over 30 years, Kim brings in-depth experience in corporate strategic planning and international sales team management to co-manage Shell Polymers’ entire U.S. sales team.

Keep Up With The Plastics Industry

The Business of Plastics report is your guide to capitalizing on the latest industry shifts for continued success.

Download Now