All Eyes on Shell Polymers
Elliot’s focus since joining Shell Polymers has been making sure the team can efficiently provide on-spec resin to customers on a consistent basis. Shifting roles hasn’t shifted Elliot’s focus away from that goal as he does everything in his power to make sure Shell Polymers lives up to that standard.
When asked what sets Shell Polymers apart from other suppliers in our industry, Elliot points to the patience exuded by the team.
“I have very much appreciated our patience, enabling our commitment to safe operation and to quality,” Elliot said.
Talking about being safe and focusing on quality is easy, but living by those values on a daily basis is another thing. Elliot sees the team practice those values each and every day, helping Shell Polymers hit the expectations our customers have from the get-go.
And when it comes to our customers, Elliot prefers that they are as open as possible with the Shell Polymers team.
“Don’t hold back! Any feedback that our customers have for us, challenges us to re-examine our priorities and behaviors,” Elliot said.
This feedback-centric approach is something Shell Polymers prides itself on, adapting to client feedback as often as possible. As the team gets more feedback, it’s better able to adjust and adapt to customer needs, providing the best level of service possible and helping customers achieve their goals.