Meet our Polymer expert, Customer Service Coordinator, Austin Brisco. The customer experience is a key element to Shell Polymers’ strategy and a Customer Relationship Coordinator is just one of the people tasked with making that happen.
Customer Relationship Coordinator
With the opening of its new polyethylene plant in Monaca, USA, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in PE. Customer Relationship Coordinator (CRC) Austin Brisco shares about his role at Shell Polymers and reveals four interesting details about his work.
In short, a CRC is someone who makes sure customers will be taken care of throughout the ordering process. They establish relationships with customers, so the lines of communication are always open if any issues come up. As Austin says, “My goal is to always be there for customers – to make doing business with Shell Polymers as easy as possible. I’m committed to doing everything I can to meet their needs.”
“I handle the entire order-to-cash process from customer setup all the way to invoicing and collection,” he says. “My normal day includes processing orders, tracking shipments, and working with the account managers to meet the customer’s day-to-day needs while delivering a great customer experience.”
“My goal is to always be there for customers – to make doing business with Shell Polymers as easy as possible.”
Austin Brisco
Austin’s previous position was as a CRC with Shell Chemicals’ Derivatives business. In that role, he supported a large portfolio of key customers by coordinating the shipment of 1,346 railcar and 654 truck shipments, and successfully delivering 264 million pounds of product to 51 locations in one year!
That job also allowed Austin to utilize the latest customer relationship management tools and systems, which is why Shell Polymers tapped his knowledge to develop our own customer operations training and development. When the plant starts up, customers will have a highly-skilled CRC team supporting their business, thanks in part, to Austin.
Meet our Polymer expert, Technical Service Engineer, Michael Misco. Michael shares his involvement in setting up the application hall, which will house state-of-the-art technology that enables our Polymer Pioneers to work hand-in-hand with customers and provide the technical solutions they need.
Meet our Polymer expert, Senior Technical Service Engineer, Dan Falla. Dan has spent more than 30 years helping customers to innovate in new product and application development, and is a Fellow with the Society of Plastics Engineers, Membership Chair Flexible Packaging Division, Recycle Division Councilor, and a Fellow with the Society of Plastics Engineers. Dan is also a Lifetime Achievement recipient with the Chemistry Industry Association of Canada.
