All the technology tools and business processes that we’re implementing are designed with customers in mind.
Meet Paige Fielding, Corporate Account Manager. Paige uses strategic information and data to help customers with their business planning and to ensure a great customer experience.
With the opening of its new polyethylene plant in Monaca, Pennsylvania, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this Polymer Profile, Corporate Account Manager Paige Fielding discusses how he believes Shell Polymers will deliver an unrivaled customer experience.
Paige’s work focuses on Shell Polymers’ customers and ensuring their needs are met and their challenges are addressed.
“On a typical day, I might be scheduling meetings, arranging travel, discussing market dynamics with my strategic accounts and colleagues, managing strategic pricing, coaching colleagues, and updating forecasts and product needs.”
Paige delivers great customer experience by providing strategic information and data that help strategic customers. This data helps customers with their business planning by, for example, making the ordering and delivery process quick and efficient
“Being personable, credible, accountable, and available are also extremely important in my opinion,” Fielding adds.
"I believe that our innovative approach to customer-centricity will transform the polymers industry as a whole.”Paige Fielding
Paige says our innovative approach to customer-centricity is what sets Shell Polymers apart from other suppliers.
“I believe that this will transform the polymers industry as a whole. It is a unique opportunity to modernize an age-old industry and transform it into a one that is efficient and more responsive to its customers.”
Paige began playing golf with his dad while in school and has been hooked ever since.
Paige is also an avid skier, something that started with the small ski slope his home town boasted.
Fun fact: Paige worked as a weekend sports anchor for a local ABC affiliate in Ohio after graduating from college.
Meet our Polymer expert, Customer Service Coordinator, Austin Brisco. The customer experience is a key element to Shell Polymers’ strategy and a Customer Relationship Coordinator is just one of the people tasked with making that happen.
Meet our Polymer expert, Distribution and Export Manager, Ana Buss. She brings years of distribution experience to deliver an unrivaled customer experience.
Meet our polymer expert, Account Manager, Amy Pfendler. Discover why account managers are critical to guiding the organization’s resources to help deliver Shell Polymers’ unrivaled customer experience.