Paige Fielding, Corporate Account Manager

With the opening of its new polyethylene plant in Monaca, Pennsylvania, Shell Polymers has been hiring a team of industry experts, aka Polymer Pioneers and Polymer Pros, who have a proven track record in polyethylene. In this Polymer Profile, Corporate Account Manager Paige Fielding discusses how he believes Shell Polymers will deliver an unrivaled customer experience.

A Day in the Life of a Corporate Account Manager at Shell Polymers

Paige’s work focuses on Shell Polymers’ customers and ensuring their needs are met and their challenges are addressed.

“On a typical day, I might be scheduling meetings, arranging travel, discussing market dynamics with my strategic accounts and colleagues, managing strategic pricing, coaching colleagues, and updating forecasts and product needs.”

Four ways in which Paige believes Shell Polymers will deliver an unrivaled customer experience

  • Customer centricity

    All the technology tools and business processes that we’re implementing are designed with customers in mind.

  • Innovation

    Because we’re striving to revolutionize the industry, we’re innovating throughout the business to help customers conduct business more efficiently and more reliably.

  • Long-term relationships

    We intend to forge deep, collaborative, long-lasting relationships with our customers so that we can help them to achieve their business goals.

  • Technology

    Instead of using legacy tools and systems, we’re implementing state-of-the-art, purpose-built technology platforms.

Delivering An Unrivaled Customer Experience

Paige delivers great customer experience by providing strategic information and data that help strategic customers. This data helps customers with their business planning by, for example, making the ordering and delivery process quick and efficient

“Being personable, credible, accountable, and available are also extremely important in my opinion,” Fielding adds.

"I believe that our innovative approach to customer-centricity will transform the polymers industry as a whole.”

Paige Fielding

Paige says our innovative approach to customer-centricity is what sets Shell Polymers apart from other suppliers.

“I believe that this will transform the polymers industry as a whole. It is a unique opportunity to modernize an age-old industry and transform it into a one that is efficient and more responsive to its customers.”

Meet more of our polymer experts

Polymer Profile: Austin Brisco

Meet our Polymer expert, Customer Service Coordinator, Austin Brisco. The customer experience is a key element to Shell Polymers’ strategy and a Customer Relationship Coordinator is just one of the people tasked with making that happen.

Polymer Profile: Ana Buss

Meet our Polymer expert, Distribution and Export Manager, Ana Buss. She brings years of distribution experience to deliver an unrivaled customer experience.

Polymer Profile: Amy Pfendler, Account Manager

Meet our polymer expert, Account Manager, Amy Pfendler. Discover why account managers are critical to guiding the organization’s resources to help deliver Shell Polymers’ unrivaled customer experience.

Reimagining Customer Experience in the Polymers Supply Chain

Discover how Shell Polymers plans to rewrite the polymer playbook with an unrivaled customer experience.

Get the White Paper