Polymer Profile: Chris Jackson, Production Unit Logistics Manager

How Production Unit Logistics Managers Support Customers

To give you a flavor of his job, it includes managing the state-of-the-art hopper washing facility, where Shell Polymers’ highly capable wash team meticulously cleans, inspects and prepares every hopper car for carrying product. He also oversees our team of highly trained and experienced loaders, who ensure that our customers receive the right product and that it has the quality that they expect.

To create an unrivaled customer experience within his department, Chris is focused on three different areas. First, he’s created a team that believes in the culture Shell Polymers is building in Monaca. Everyone he hires lives by the company values and has a customer-centric perspective in their work.

Second, he helped design Shell Polymers’ logistical operations to ensure processes provide the flexibility to make real-time adjustments to shipments and meet our customers’ volume needs because he knows that’s critical.

Third, he encourages his team to request regular feedback from the sales team, so they remain well-informed about customer needs. This helps us not just meet, but exceed customers’ needs whenever possible.

What Sets Shell Polymers Apart

Chris and our logistics team believes our culture and values set us apart. We’re striving to build an environment people want to work in, produce a product customers want to buy, and offer a customer experience that is unlike anything else in the sector.

Our location and transportation options also set us apart. We are close to our customers and have designed a nimble transportation infrastructure that Chris is particularly proud of. Shell has made significant investments in both rail and road, even moving a state highway that would have cut through part of the site. All these decisions were made with consideration for local residents and business partners.