A Reimagined Customer Experience
When we set out to create a new experience model, we conducted interviews with customers across the country to better understand some of the daily issues people run into. These interviews were the driving force behind the new technologies and innovative ideas that will truly Break the Mold.
The outcome of those interviews? A deeper understanding of what customers look for in a polyethylene supplier and areas in which we can improve the relationship. That’s why we’re creating a supply chain that incorporates innovative ordering and fulfillment technologies—all to increase supply chain efficiency, alleviate stress and increase your growth. (That’s what we like to call a win/win/win.)
However, introducing new tools and processes is just one way we’re delivering an unrivaled customer experience.
At Shell Polymers, we have also focused on building teams that are dedicated to your success. From our sales pros who help drive continuous business growth to our technical service pioneers who provide first-class customer support, you can rest easy knowing that your business is being supported.
The Future Customer Experience
Title: The Future Customer Experience
Duration: 31 seconds
A short video introducing the Shell Polymers future customer experience.
The Future Customer Experience Transcript
TEXT: This is Michael.
[Man walks on camera, holding a cup of coffee]
TEXT: He is a Director of Purchasing at Striver Molding where he is responsible for:
[Man looks to side, graphics appear representing his responsibilities at work]
TEXT: He’s pretty much the man, but dealing with suppliers can sometimes be… challenging.
[3d graphics pop up around man, showing factories and railroad tracks]
TEXT: That’s why Shell Polymers is reinventing the experience with a customer-centric model.
[Camera zooms out and man raises up on a graphic column with the Shell Polymers logo]
TEXT: So Michael can focus on what’s most important. Growth.
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Shell Polymers has built a team of diverse and passionate industry pioneers who believe in putting people first. Combined with a new facility, innovative tools, and the backing of Royal Dutch Shell, Shell Polymers is equipped to bring you an unrivaled customer experience.
Say goodbye to mountains of spreadsheets and hello to new ordering tools. We are changing the way you do business, so you focus on what’s most important—growth.