Shell Benefits Centre

To view your coverage, find information about the plans and make changes when appropriate contact the Shell Benefits Centre:

Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time any business day, or
Go to and use the message centre.
User ID: last six digits of your Shell People Personnel Number

In the event of the death of a retiree, spouse of a retiree or dependent, contact the Shell Benefits Centre. The Shell Benefits Centre will help you initiate any applicable insurance claim process and will also help you manage the necessary changes to your benefits and pension.

Health and Dental

Sun Life Financial administers the health and dental benefits. For assistance with health and dental claims and coverage information, contact the Sun Life Financial Customer Care Centre:

Toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada) from 6 a.m. to 6 p.m. Mountain Time any business day, or
Go to to visit the Sun Life Financial Member Services website and select Secure messages.
Contract Numbers Member ID
Extended Health Care: 150113 100 followed by the last six digits of your
Dental: 150113 Shell People Personnel Number
Retiree HSA Plus: 20573
Emergency Travel Assistance

For emergency travel assistance contact Europ Assistance USA, Inc. (Europ Assistance):

Toll-free at at1-800-511-4610 in Canada and the U.S.,
Collect at 1-202-296-7493 from outside of the U.S.,
From Cuba by calling 66-12-12 for an international operator. Ask for 1-202-296-7493 (collect call). In Cuba toll-free dialing or calls from public phones are not available.
Life Insurance

Desjardins Financial Security (Desjardins) underwrites the Retiree Life Insurance plan under Policy 530011.

To view your Life Insurance coverage, find and link to information about the plan, and make beneficiary changes, contact the Shell Benefits Centre:

Go to
Select myBenefits
HR Service Desk Americas

Pension payments, T4, T4A, income tax and all other questions contact the HR Service Desk 


Toll-free at 1-800-663-9898 (1-403-691-2900 if you’re outside Canada), or

Retiree Association

Bill Wright, Shell Friendship Club
589 Montcalm Street, Repentigny, QC J6A 2L1
Phone: 1-450-654-9311

Gaétan Vachon, L’O.A.S.I.S.
5489, rue du Menuet, Lévis, QC G6X 2Z2
Phone: 1-418-832-4333

Dave Peters, Shell Retired Employees’ Association of British Columbia
105, 2533 – 152nd Street, Surrey, BC V4P 1N4
Phone: 1-604-531-3182

Jim Rodgers, Shell Manitoba Retirees’ Association
837 Buckingham Road, Winnipeg, MB R3R 1C3
Phone: 1-204-888-9708

Tom Bourque, Sarnia Ontario Chapter (S.O.A.R)
332 Tawny Road, Sarnia, ON N7S 5J6
Phone: 1-519-542-8722

Darlene Wheatley, Shell Ontario Association of Retirees (S.O.A.R)
York Mills/Leslie P.O. Box 36014
1859 Leslie Street, Toronto, Ontario M3B 1X0
Phone: 1-519-666-3100

Alf Neuberger, Shell Golden Pecten Club
PO Box 502, Pincher Creek, AB T0K 1W0
Phone: 1-403-627-4741

Shell Oiltimers Club (Alberta)

You may also be interested in

Careers at Shell

Discover the impact you could make with a career at Shell.

Energy From Deep Water

Shell is a top deep-water oil and gas producer in the Gulf of Mexico. Our focus is always on safe, responsible and innovative deep water operations.