Earlier this morning the Puget Sound Refinery experienced an operational disruption that resulted in intermittent flaring and some of our neighbors to the south of the refinery experiencing an odor. First and foremost we would like to apologize to our neighbors and also thank those who contacted us.

Based on our air monitoring results which are ongoing, and began this morning following the initial reports of odor complaints, no detectable levels of harmful compounds were found in the readings. Nonetheless, we do not want to minimize anyone’s individual reaction. We have also mobilized additional 3rd-party air monitoring resources for further air monitoring in the area.

Shell is continuing to investigate and analyze the information, and we have been in touch with the appropriate agencies about this issue including the Northwest Clean Air Agency and the EPA. We will cooperate fully with these agencies.

Shell has set up a claims line for those who feel impacted by the event which can be reached at 844-216-2521.

We regret that this odor took place and appreciate the feedback we received. Our goal is always to conduct our work in a way that does not impact our neighbors. We are resolved to learn from this incident and will do our best to prevent this type of incident in the future.

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