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Shell and Ralphs

understand how important it is to stretch your dollars. For every 200 points earned at Ralphs, redeem and earn 20¢ per gallon at Shell. Or for every 100 points earned at Ralphs, redeem and earn 10¢ per gallon at Shell. Maximum of 35 gallons of fuel per purchase.* Offer available at participating Shell stations.

Here’s how

Use your Ralphs rewards Card to earn points every time you shop at Ralphs! Don’t have one? Just go to Ralphs and fill out a simple application. It’s FREE and EASY.

Earn 1 point with every $1 of eligible purchases

Points earned in the current month are available for use through the end of the next month. For example, if you earn 400 points in a month, you earn 20¢ per gallon when you redeem 200 fuel points on your next two visits, redeemable through the end of the following month. For more details, visit your local Ralphs store or visit www.ralphs.com/fuel

How to redeem your Ralphs fuel points at Shell

Note: If paying inside, see cashier BEFORE inserting your Ralphs rewards Card.

1. BEFORE you insert your payment card, follow the screen prompts to initiate the Ralphs points redemption process.

2. Options to redeem points:

  • Enter your alternate ID
  • Or enter the number found on the back of your card or key fob
  • Or insert your large Ralphs rewards Card

3. Select form of payment and fuel grade.

4. Earn up to 20¢ per gallon on up to 35 gallons of fuel per purchase.*

For questions regarding your Ralphs rewards Card or points earned, call 1-800-660-9003. See the back panel for more ways to save on Shell Nitrogen Enriched Gasolines!

* Fuel savings are limited to 35 gallons per purchase per vehicle, or fraud limits placed by Shell and/or limits placed on your payment card by your financial institution, each of which may be lower. For purchases of $75 or more, please go inside to pay.

Unbranded diesel and alternative fuels may not be eligible. Offer available at participating Shell stations and Ralphs locations. See www.ralphs.com/fuel for terms and conditions or visit your local Ralphs store for program details. Offer may be modified or discontinued at any time without notice. Not valid where prohibited by law. All trademarks are the property of their respective owners.

How does the Shell and Kroger grocer rewards program work?

Customers in participating Ralphs markets can save a minimum of 10 cents/gallon rollback at the pump at participating Shell stations for every $100 spent at participating Ralphs stores, when they use their store-branded reward card. Offer valid up to 35 gallons per visit.

How many gallons of gasoline per visit can customers use their Fuel Points on to redeem savings?

There is a 35 gallon maximum per visit when redeeming the 10 cents per gallon rewards using your Fuel Points.

How do customers redeem their Fuel Points at participating Shell stations?

Customers may redeem their Fuel Points at participating Shell stations by swiping their participating loyalty card, manually entering their card number or by entering their alternate ID at the pump, which will initiate the fuel savings. The Fuel Points will be reflected on the pump as well as on the customer’s receipt.

How do customers know how many Fuel Points they have earned?

Fuel Points will be reflected on the customer’s grocery receipt after every purchase using their loyalty card at participating Ralphs locations. 

How long do customers have to reach 100 Fuel Points and start redeeming the fuel savings? How long are the Fuel Points good for?

Grocery purchases can accumulate throughout the month and at the end of each month, the purchase accumulation level is reset for the following month. Ralphs issues Fuel Points on a monthly basis. All Fuel Points earned for the current month expire at the end of the following month. For example, if you earn 300 Fuel Points in March, you have until the end of April to use those March points. 

How will customers know which Ralphs stores and Shell stations are participating in the program?

All Ralphs stores in the launch markets are participating. For participating Shell stations, customers can visit shell.us/ralphs or contact the Shell Customer Service telephone number at 1-888-GO-SHELL. In addition, participating Shell stations will have signage indicating they are participating in the grocer rewards program.

Can a customer with a loyalty card from one of Kroger Co.’s other family of brands stores use it to participate in this program?

Yes.

Are there other ways to earn Fuel Points beyond using my loyalty card when I buy groceries?

Yes! To help customers build up their savings quickly, Fuel Points can also be earned by purchasing prescriptions or gift cards from Ralphs. With every two qualifying prescriptions, or with a purchase of $50 in gift cards from Ralphs’ Gift Card Mall including Old Navy, McDonalds, Home Depot, Olive Garden, Best Buy, Sears and many more, customers will receive 100 Fuel Points. Some gift cards are excluded from this program and customers should be sure to have the cashier swipe their loyalty card to get the points.

Is there a limit as to how many Fuel Points a customer can earn?

No, there is no limit to the number of Fuel Points a customer can earn.

Is there a limit on how many Fuel Points a customer can redeem at once?

Yes, in most markets there is a limit of 100 Fuel Points that can be redeemed in a single fuel fill-up.

Can customers earn Fuel Points on purchases at Shell stations?

No. Fuel Points can only be earned through purchases at a Ralphs, or other stores within the Kroger family of stores.

What happens if a customer believes they have Fuel Points available, but they are not visible at the pump?

For questions related to Fuel Points, customers can call the Kroger Customer Service telephone number at 1-800-576-4377.  For questions related to Shell, customers can call the Shell Customer Service telephone number at 1-888-GO-SHELL.

How do customers know their privacy will be protected?

Kroger and Shell recognize that privacy is very important to customers, and they employ measures to protect the security and privacy of any personal information customers voluntarily provide. Kroger’s privacy policy is available on kroger.com.  The Shell privacy policy is available at shell.us.

When will the program roll out to more Kroger markets/sites?

Following the successful rollout in select markets, future rollouts of the program will be determined by Shell and Kroger Co.

Are all Shell sites participating in this program?

For participating Shell stations, customers can visit shell.us/Ralphs or contact the Shell Customer Service at 1-888-GO-SHELL. In addition, participating Shell stations will have signage indicating they are participating in the grocer rewards program.

Why aren’t all Shell sites participating?

Shell-branded stations are owned and operated by third-party, independent wholesalers who are contractually allowed to display the Shell brand. The grocer rewards program is an opt-in program offered, but not required for the independent wholesalers to participate in.

Is Kroger now selling Shell gasoline?

No. The grocer rewards program does not change the formula of the fuel available at either Kroger Fuel Centers or Shell gas stations.