Main content | back to top
Lease Administration Land Operations
Find answers to your questions below. If your question is not answered, please contact us using the contact information listed below.
What are your hours of business?
- We are available to answer calls from 7:00am - 4:30pm (Central Standard Time).
What is needed for name changes?
- An individual’s name changes due to marriage, divorce, etc: a copy of marriage certificate, divorce decree re-instating maiden name, copy of recorded document indicating name change.
- Company or Corporation changes its name only: Certificate of Name change (verification of Tax ID to be used should be included).
- Company or Corporation name changes due to merger: Certificate of Merger (verification of Tax ID to be used should be included).
How do I change my address?
Please send a signed letter with the following information:
- Name
- Owner Number
- Social Security Number of Tax identification Number
- Old Address
- New Address
- Phone Number
When are checks, ACH/Direct Deposit and Wires sent out?
Checks are sent out on the 19th of the month.
(When the 19th falls on a Saturday, checks are sent out on the previous business day. When the 19th falls on a Sunday, checks are sent out on the next business day).
Payments by ACH/Direct Deposit and Wire are sent out around the 20th of the month.
(When the 20th falls on a holiday, ACH and Wire payments are generally sent out on the previous business day).
I lost/destroyed or never received my check. How can I get the amount reissued?
Please allow (10) business days to receive your check.
To report a lost, destroyed, or never received check, contact the Shell Trading Customer Service line at 1-800-992-8470 regarding stop payment and check reissue. Please have the following information available when calling:
- Owner Name
- Owner Number
- Owner Address
- Social Security Number of Tax identification Number
How much is my check?
Go to this website address: https://connect.oildex.com/shelltc/
How do I contact Unclaimed Property to reclaim my funds?
Here is the link to the Website of Unclaimed Property:
Contact Us
To obtain detailed answers to any questions, please contact Shell Trading Customer Service phone, fax, E-mail or written correspondence at:
Phone:
1-800-992-8470
Fax:
1-713-230-3909
E-mail:
leasecustomerservice@shell.com
Written Correspondence:
Shell Trading US Company
Attn: Customer Service
P.O. Box 4604
Houston, TX 77210