Credit Card Changes

As you may be aware, banking practices are evolving in response to these uncertain economic times and one visible result is sweeping credit card industry changes to numerous portfolios.

Consumer behavior and preferred payment methods have shifted dramatically in the past year, and Shell continues to ensure the Shell Family of Cards continues to address the diverse financial needs of today's consumers with a range of payment options.

To learn more about some of the reasons for changes in the credit card industry, please visit:

• Consumer Reports, Oct 2009, "Don't Get Bitten By Credit-Card Changes" - opens in new window
• The Economist, Oct, 2009, "Credit in America: Slim Pickings, No Appetite" - opens in new window

As always, customers with questions about their Shell-branded credit card may be referred to the phone number on the back of their card or to Shell Customer Care at (888) GO-SHELL (467-4355) or shellcustomercare@shell.com